1. Mosby items and derived items © 2005 by Mosby, Inc. Chapter 20 Managing Client Care

2. Mosby items and derived items © 2005 by Mosby, Inc. Nursing Care Delivery Models Functional nursing Team nursing Total patient care Primary nursing Case management

3. Mosby items and derived items © 2005 by Mosby, Inc. Decentralized Decision Making Responsibility Autonomy Authority Accountability Staff involvement

4. Mosby items and derived items © 2005 by Mosby, Inc. Staff Involvement Nursing practice or problem-solving committees Nurse/physician collaborative practice Interdisciplinary collaboration Staff communication Staff education

5. Mosby items and derived items © 2005 by Mosby, Inc. Leadership Skills for Students Clinical care coordination Clinical decisions Priority setting Organizational skills Use of resources Time management

6. Mosby items and derived items © 2005 by Mosby, Inc. Leadership Skills for Students (cont’d) Evaluation Team communication Delegation Knowledge building

7. Mosby items and derived items © 2005 by Mosby, Inc. Quality Management Definition Professional standards Care guidelines Outcomes Quality improvement teams

8. Mosby items and derived items © 2005 by Mosby, Inc. Components of a QI Program Responsibility Scope of service Quality indicators Thresholds for evaluation Data collection and analysis Evaluation of care

9. Mosby items and derived items © 2005 by Mosby, Inc. Components of a QI Program (cont’d) Resolution of problems Evaluation of improvement Communication of results

10. Mosby items and derived items © 2005 by Mosby, Inc. Models for Process Improvement PRIDE FOCUS-PDCA FADE