1. Hospitality Operations Objective 4.02 – Human Resources

2. 4.02 – Human Resources  Explain the importance of Human Resources Human Resources – Include everyone who works for the company, including managers and all workers Personnel – All people who work for the company. Another term for Human Resources

3. 4.02 – Human Resources  (8) Major Functions of HR 1. Recruitment – Finding people for job openings 2. Compensation/Benefits – Money paid and benefits provided  Salary – An annual amount of money  Hourly – Paid by the hour  Wage and Salary Scale – Range of payment  Benefits – social security, insurance, 401k  FICA – Federal Insurance Contributions Act

4. 4.02 – Human Resources 3. Policies/Procedures: Employee Handbook – Explains all company policy and procedures Sexual Harassment – Any unwelcome behavior 4. Regulatory Compliance – Following all local state and federal laws Equal Opportunity Discrimination ADA

5. 4.02 – Human Resources  4.02 – Part I Assignment Book work Page 403 / Review 2, 3, 4, 5 Vocabulary – 4.02  Human Resources  Recruitment  Compensation  Wage  Salary  Benefits  Employee Handbook

6. 4.02 – Human Resources  4.02 – Part II  (8) Major Functions of HR (Cont’d) 5. Employee Performance – The manager or supervisor of each employee has responsibility for each employee’s training and performance. Job Description – A document that lists essential functions and requirements for a job. Tipped Employee – An employee who works for tips

7. 4.02 – Human Resources 6. Record Keeping – HR must be efficient, well organized, and computerized to keep track of information on employees. HRIS – Human Resources Information Systems Computerized reservation system for record keeping Employee Personnel file – A record of basic information kept on each employee.

8. 4.02 – Human Resources 7. Labor Relations – Workers who are members of a labor union Labor Union – The purpose of a labor union is to make sure that the union members get fair wages, decent benefits,and safe working conditions Collective bargaining – The way that labor and management discuss what they expect from each other.

9. 4.02 – Human Resources 8. Employee Retention – All efforts made to keep good employees and reduce turnover. Turnover – Occurs when an employee leaves the company and another employee must be hired to take his or her place

10. 4.02 – Human Resources  On the back of 4.02 Word search complete the following vocabulary. Informal and picture definitions: Tipped Employee Job Description HRIS Labor Union Turnover Temporary Worker