1. MANAGEMENT

2. What do managers do?  set  accomplish  develop  allocate  analyze  select  perform  attain  motivate  meet  make  communicate  supervise  measure  achieve  execut e

3. Match the two columns to establish collocations used in the text (MK p.12):  set  accomplish  develop  allocate  analyze  select  perform  attain  motivate  meet  make  communicate  supervise  measure  achieve  execute  targets  people  tasks  subordinates  performance  objectives  strategies  tactics  resources  business activities  objectives  decisions

4. Verbs and nouns  accomplish  develop  allocate  analyze  select  perform  attain  motivate  communicate  supervise  measure  Achieve  execute ??

5. Verbs and nouns  accomplish  develop  allocate  analyze  select  perform  attain  motivate  communicate  supervise  measure  achieve  execute  accomplishment  development  allocation  analysis sg./analyses pl.  selection  performance  attainment  motivation  communication  supervision  measurement  achievement  execution

6. Managers are in charge of......planning: i.e.......organizing: i.e.......integrating: i.e.......measuring: i.e.......developing: i.e.... Read MK (Unit 2, p.12) and explain what is meant by the concepts mentioned above.

7. Managers are in charge of......planning (objectives, strategies, tactics, resources) VERBS?...organizing (activities, relations, manageable, tasks, people)VERBS?...integrating (social skills, objectives, pay & promotion, subordinates and other people)...measuring (staff performance, objectives/targets)...developing (people)

8. TOP MANAGEMENT RESPONSIBILITIES  change management  innovations management  relations with stakeholders  crisis management (Find parts of the text in Unit 2 discussing the responsibilities listed above.)

9. PEOPLE MANAGEMENT What advice is provided in the quotes below? «The secret of good business is good people who are given a lot of trust and freedom as well as the right to make mistakes.” (Sir R. Branson) «If we always hire people who are smaller than we are, we shall become a company of dwarfs. If we always hire people who are bigger than we are, we shall become a company of giants.» (D. Ogilvy)

10. WORK AND MOTIVATION

11. How do managers motivate their staff? e.g.:  good remuneration: pay, salary/wages, commission, bonus, perks  career opportunities (training, work experience, promotion)  good working conditions (working hours, work environment)  other non-financial benefits (challenging responsibilities, personal fulfillment)

12. More about staff motivation...  Reading assignment: “Theory X and Y” (MK: p.30) “Satisfiers and Motivators” (MK:p.31)

13. Words, words, words  Outline  Assume  Consequently  Reward  Incentives  Pay rise  Bonuses  Incapable

14. Words, words, words  psychological need  applicable  skilled professionals  knowledge workers  lay foundations  burden of responsibility  authoritarian  progressive

15. Fill in the missing words (MK, p.16)  Theory X 1 that people dislike work, and that they have to be closely 2, and both 3 and 4 with incentives such as a pay 5 or 6.  Theory Y 7 that most people have a 8 need to work, which may be more 9 to skilled 10.

16. Back to the text 1.What are the two types of workers mentioned in the text? 2.Who is Theory Y probably more applicable to? 3.What kind of needs does Theory X relate to? 4.What kind of needs does Theory X relate to?

17. Words, words, words (MK:p.17)  Job security  Take for granted  Benefits  Sick pay  Unskilled workers  Repetitive jobs  Job rotation  Corporate culture

18. Notes on text (MK: p.17) SATISFIERSVS.MOTIVATORS -job ….- … jobs -good … relations- … jobs -good working …-… -good …-… -… such as:a) … pay-… b) paid … c) … MOTIVATION IN … JOBS? - … responsibilities -job … - shared … ( … culture)