1. Accounts Receivable and Collections - a Deep Dive

2. Disclaimer The content of this presentation represents the views of the author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are trademarks of General Electric Company."

3. HealthCo - Our Story Value Added Reseller Over 400 clinics 2013 and 2014 GE Channel Partner of the Year Presenter: Donna Dietz, Senior Implementation Consultant Co-Presenter: Andrea Cunningham, Director - Professional Services

4. Best Practices “medical practices leave up to 30% of their reimbursement behind….” the Medical Group Management Association estimates”leave up to 30% of their reimbursement behind

5. “harder then filing Federal Income Taxes……can be more than five different entities sharing responsibility….” http://www.eligibilityverification.net/medicalbilling.htm http://www.eligibilityverification.net/medicalbilling.htm Medical Billing Page

6. Centricity Practice Solutions Registration – Insurance / Financial Group/ Allocation Sets Billing Component – EDI Claims/ Remittance / Eligibility

7. Claim Management Follow up Strategy – Filing Method – Financial Class – Denials

8. Accounts Receivable Optimize field utilization Field Sort – Status – Filing Method – Insurance Carrier – Visit Owner

9. Accounts Receivable Criteria

10. Visit Record Summary Line Billing Notes Correspondences Claims Visit Owner

11. Document and Own

12. Collections Module Managing High Risk A/R – Insurance – Patient Payment Plans Letters Auto Roll

13. Collections Module Visit Owners Collections Groups Restrictions on Scheduling Patients

14. Collections Criteria “High Risk A/R”

15. Maximize Screen Real Estate

16. It’s in the Settings

17. Denials & Appeals Denial Management – Tracking – Trending Appeals – Tracking

18. It’s in the Settings

19. Document and Share

20. Letters Patient/Guarantor Letters Insurance Letters Appeal Letters

21. Mail Merge Fields

22. Follow Up Part of the Plan Tracking Benchmarking Letting Go Interfaces

23. Questions