1. Knowledge management exercise GROUP 2 Melisides Konstantinos dsphinx@gmail.com Konstantinidou Angeliki angelinakon@hotmail.com Evgenidis Nikos n.evgenidis@yahoo.gr Tsalikidis Georgios tsalik@gmail.com

2. Management of explicit knowledge Video Contact form Sign in Data Sheets Terms of use Documents Support

3. Management of tacit knowledge Oracle Social Network connects people, processes, and enterprise applications in a secure environment in real-time, and preserves the information flowing from your connections. Oracle Social Network tools: Real-Time, Sharing, Application Integration, Annotation, Information Feeds, Social Tools, Sharing, Follow Up, Search, Filter All these features helps to discover the tacit knowledge of your connections.

4. Technical features of your product Cloud infrastructure, object oriented Access Programmatically by RESTful Web Services Service Administration Elastic capacity – Elastic Compute Security features - 2048 bit RSA Redundancy policies Messaging API Real Time communications

5. Special technologies Virtual Machines VPN Message Push Multimedia Ad hoc Real Time Queries

6. Success Story SAP, Oracle and Salesforce intergate social networking 16 May 2013 www.istart.com.au

7. Summary Engage Customers Empower People Empower Business Social Interconnection Cloud Services