1. IS Development Methods, Techniques and Tools 2 – BPR, CMM, PM Ch. 4.3- BPR Ch 23.3- CMM Ch 14 - PM

2. 1.Structured methodologies : SDLC (ch. 3) 2.Process methodology :YOURDON (19.2) 3.Data methodologies : SSADM (20.1) 4.Organizational meth. 1 : BPR (4.3) 5.Organizational meth. 2 : CMM (25.3) 6.Project mgt techniques (14) 7.Evolutionary development 1 : engineering (6) 8.Evolutionary development 2 : RAD (22.1) 9.Evolutionary development 3 : DSDM (22.2) 10.Holistic techniques : Rich pictures (10.1) 11.People techniques 1 : stakeholders (16.1) 12.People techniques : JAD (10.2) 13.People-oriented meth. : ETHICS (23.1) 14.Contingency meth. : MULTIVIEW (25.1) IS DEVELOPMENT METHODOLOGIES AND TECHNIQUES

3. 4- BPR

4. Business process re-engineering (BPR) The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed (Hammer & Champy, 1993)

5. Features of BPR 1 Re-engineering determines … what an organisation should do how it should do it what the concerns should be... … NOT what they currently are Radical change NOT gradual change

6. The Euphoria ‘Don’t automate, obliterate’ ‘Sweep away job definitions’ ‘Break loose from outmoded thinking’ Conventional change is like ‘rearranging the deck chairs on the Titanic’ The solution to ‘bloated, clumsy, rigid, sluggish, non-competitive, uncreative, disdainful of their customers’ needs, and losing money’ (Hammer and Champy)

7. BPR covers jobs structure values beliefs management measurement systems in addition to process redesign

8. Features of BPR 2 IT seen as an important enabler of change NOT a key driver of change

9. Process Innovation (Davenport 1993) Develop the business vision and process objectives Identify the processes to be redesigned Understand and measure the existing process Identify the IT levers Design and build a prototype of the new process

10. Framework of BPR (Melao and Pidd, 2000)

11. 1.Structured methodologies : SDLC (ch. 3) 2.Process methodology :YOURDON (19.2) 3.Data methodologies : SSADM (20.1) 4.Organizational meth. 1 : BPR (4.3) 5.Organizational meth. 2 : CMM (25.3) 6.Project mgt techniques (14) 7.Evolutionary development 1 : engineering (6) 8.Evolutionary development 2 : RAD (22.1) 9.Evolutionary development 3 : DSDM (22.2) 10.Holistic techniques : Rich pictures (10.1) 11.People techniques 1 : stakeholders (16.1) 12.People techniques : JAD (10.2) 13.People-oriented meth. : ETHICS (23.1) 14.Contingency meth. : MULTIVIEW (25.1) IS DEVELOPMENT METHODOLOGIES AND TECHNIQUES

12. 5- CMM

15. 1.Structured methodologies : SDLC (ch. 3) 2.Process methodology :YOURDON (19.2) 3.Data methodologies : SSADM (20.1) 4.Organizational meth. 1 : BPR (4.3) 5.Organizational meth. 2 : CMM (25.3) 6.Project mgt techniques (14) 7.Evolutionary development 1 : engineering (6) 8.Evolutionary development 2 : RAD (22.1) 9.Evolutionary development 3 : DSDM (22.2) 10.Holistic techniques : Rich pictures (10.1) 11.People techniques 1 : stakeholders (16.1) 12.People techniques : JAD (10.2) 13.People-oriented meth. : ETHICS (23.1) 14.Contingency meth. : MULTIVIEW (25.1) IS DEVELOPMENT METHODOLOGIES AND TECHNIQUES

16. 6- Project Mgt

17. Project management  Gantt charts  Critical path or PERT analysis  Monitoring

18. time Actions PLANNING 1

19. Gantt chart

20. time Actions PLANNING 1 Gantt Linear sequential ANALYSIS PLANNING IMPLEMENTATION CONTROL

21. time Actions PLANNING 2 parallel, concurrent ANALYSIS PLANNING IMPLEMENTATION CONTROL

22. time Actions PLANNING 2 ANALYSIS PLANNING IMPLEMENTATION CONTROL

23. PERT charts

24. Project control

25. Project control - monitoring