1. Project Management Donald Hsu, Ph.D. Dominican College don.hsu@dc.edu

2. What is Project Management? n Manufacturing vs Service n 130 Million US workers, 300 Million total n 77% are in Service now! n IT, Engineers are in demand? n Functional: Operations, Sales/marketing, HRS, Accounting/economics/finance n Project Manager, cross functional

3. Benefits of the Internet n Allows users to access different information from wherever they are u Marketing information, sales, supply chain, manufacturing, customer service, accounting and human resources, financial services… n Global construction, finance, media, health, social service, trade and marketing projects n 6 billion potential customers!!!

4. Project Management terms n SOW n PERT n GANTT Chart n CPM n Scope Creep n WBS n CPI n CV and many more

5. Work Breakdown Structure n Break the project into many small steps n Each sub project consists of many steps n Continue this process to cover all scenarios Criteria for success : Criteria for success : n Status/completion measurable n Start/end events clearly defined n Delivery results within time/budgets/resources

6. Traditional Project Management n Define, plan, execute, control, execute and close the project, report and evaluation n Project Management Life cycle n TQM, Reengineering, BPO, Sarbanes- Oxley Act, Marketing Research n IT Project, MS Project 2003, Project Server n Risk assessment Identify, assess, plan response, monitor and control the risk (security) Identify, assess, plan response, monitor and control the risk (security)

7. Scope of the Project n Define the project n Manage client expectations u Wants vs needs u Condition of satisfaction u Milestone reviews n Create project overview statement n Submit project for approval u Approval criteria u Approval process

8. Cost, Duration and Resources n Cost estimates: resource planning, cost control, cost budgeting n Duration estimate: resource loading vs activity, variation in activity duration, precision estimates n Resource planning: people, skill set, equipment, materials, infrastructure

9. Project Network Diagram n Use Precedence diagram: dependencies, constraints, initial project schedule constraints, initial project schedule n Analyze initial network diagram: compress schedule, management reserve n Use Joint Project Planning to construct and analyze the final network diagram and analyze the final network diagram

10. Project Team n Project mgr vs functional mgr n Motivators, hygiene factors n Recruit core team members n Establish team operating rules problem solving, decision making, conflict resolution, brainstorming, consensus, meeting schedules, communications problem solving, decision making, conflict resolution, brainstorming, consensus, meeting schedules, communications

11. Motivation and Controlling n Control vs risk, control vs quality n Project status report: how and what type of info, frequency of reports n Gantt chart, milestone trend, cost schedule control, use of WBS, CPM, SOW… n Project meeting: agenda, participants, freq? n Manage change, avoid scope creep

12. Close, Checkpoint, Review n Close the project n Client acceptance n Install project deliverables n Document the project n Conduct post-implementation review n Celebrate success n What is the next project?

13. Sample project Gann chart

14. Thank you very much! Always ask yourself this question: Always ask yourself this question: Where is my next job? Where is my next job? Any questions? Any questions?