1. Emotional Intelligence
Introduce self
My role with the court
My training/experience with EI
Why I think EI is important personally and professionally
Julie Binter
Organizational Learning Professional
Arizona State University/Arizona Supreme Court

2. Peter Salovey & John Mayer

3. Emotional Intelligence
“The ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth.”
- Salovey & Mayer 1999
Peter Salovey is Provost and professor of psychology at Yale University.
Jack Mayer is a professor of psychology at the University of New Hampshire.
The two psychologists published the first academic definition of emotional intelligence in 1990, and have continued as the leading researchers in the field. In part their interest began when they realized that the conventional definitions of intelligence were inadequate because people with “high IQ” frequently made very poor decisions. They began to explore the missing ingredient and showed, in the lab, that people can “be smart” with feelings.

4. Our Focus Today What is EI? Why is important? How do you develop it?
The Questions
These are the questions listed on the information for the training – what we will be covering

6. Emotional intelligence is effectively blending thinking and feeling to make optimal decisions.

7. EI is FUSION
Objective: Participants will know the goal is synthesis, not “heart over head.”
“Fusion is the active state of engagement that comes when heart and mind are in synch. It feels awake, powerful, compassionate, and courageous.” - Josh Freedman
Remind the audience that this is an integrative model -- the goal is to put people back together, not to just shift the dominance from mind to heart.

8. EI = Being Smart with Feelings

9.  Taste   Touch   Smell   Sight   Sound 
We receive information through all of our senses every minute of every day. All of that information is being interpreted by our brains and causes emotions in us/release of chemicals.

10. It results in physiological reactions as well

11. Provide Data
Exist
Rub off on others
Affect us

12. What Gets in the Way? FLIPCHART ANSWERS
What do people say about emotions and feelings?
Emotions are “bad”
Not okay to express them at work or in public
Seen as a weakness
Different messages for different people (men vs. women)
What do adults tell children when they get angry, excited, or sad?
HOW DO PEOPLE TALK ABOUT EMOTIONS IN PROBATION?
what’s your code language?

13. Our Brains Limbic brain Cortical brain emotions, memory, attention
language, math, analysis

15. 80,000x the speed of the cortex or “thinking brain”
Feeling Brain
Limbic brain
Emotional Headquarters
Thalamus “watches” for threat
Hippocampus pays attention
Amygdala houses reactions
Briefly talk about the 3 pieces within the limbic brain
Ask what they think about the speed, and how that might impact them (ie emotions take over)
80,000x the speed of the cortex or “thinking brain”

17. “emotional headquarters”
“Air traffic controller”
Cortex
“Translator”
Joseph LeDoux developed this model and presented it in The Emotional Brain.
Walk through each slide, explaining how information/sensory input is being processed normally.
The sensation or stimulus – often enters through one or more of your senses…
The thalamus acts to keep the signals moving…
The visual cortex in this case “thinks” about the impulse and makes sense of it…
This signal is sent from the cortex to the amygdala where a flood of neuropeptides are released to create emotion & action…
Sensation
“emotional headquarters”

18. “Air Traffic Controller” “emotional headquarters”
Hijacking
“Air Traffic Controller”
Cortex
“Translator”
Sensation
“emotional headquarters”
In a state of threat -- perceived risk -- the thalamus bypasses the cortex and signals go right to the amygdala. Reaction occurs without intellectual thought. There is an intelligence at work, but it is not well trained in most people!
More:
Sometimes, the brain reacts to a potential threat and bypasses the cortex (thinking brain) and the signal goes straight to the amygdala.

20. “Amygdala Hijacking” Feeling Brain cut off from Thinking Brain
Hijacking - Joseph LeDoux, The Emotional Brain

21. Have you ever seen or had an amygdala hijacking?
Tell a story about a time I had a hijacking if no one has a story to tell
Explain that hijacking doesn’t just happen in severe or crisis situations, it can happen whenever there is a perceived threat
Ask for examples of perceived threats (ie an accusation, an offensive remark, someone in your way, road rage)
ASK: after someone has been hijacked, do they instantly go back to their relaxed or original state?

22. Reaction Cycle
Connect the timeframe of Escalation to the origin of Six Seconds’ name
Explain the need to reconnect with your thinking brain
Explain options within the 6 Seconds timeframe (what you can do, count, etc.)

23. Escalator Six Seconds EQ Network The Reaction Cycle
Every time we go around the cycle, we are moving up the escalator to a more reactive or heightened state.
When we experience a big reaction it’s typically because we’re in an escalated state. We got there through a series of small steps, each building up the potential for a reaction.
A state is a semi-permanent combination of thoughts, feelings, and physiology.
©Six Seconds

24. Why is EI important?

25. Social and emotional abilities were 4x more important than IQ
in determining
professional success and prestige.
(Feist & Barron, 1996 cited in Cherniss, 2000) 25

26. UCLA research indicates that only 7% of leadership success is attributable to intellect;
93% of success comes from trust, integrity, honesty, creativity, presence and resilience.
(cited in Cooper and Sawaf, 1996) 26

27. what you said, but they will never forget how you made them feel.”
“They may forget
what you said, but they will never forget how you made them feel.”
– Carl W. Buechner

28. Developing EQ Know Yourself Choose Yourself Give Yourself Self
Clearly seeing what you feel and do.
Choose Yourself
Doing what you mean to do.
Give Yourself
Doing it for a reason.
Self
awareness
Self
management
A person can increase their emotional intelligence by digging deeper and increasing their competencies within the three main areas of EI:
We’re going to spend the rest of our time together talking about the 3 areas
Self Awareness – KNOW
Self-Management – CHOOSE
Self-Direction – GIVE
The competencies within each of those areas (which come from 6 Seconds)
What you can do to develop your own EI
Self
direction

29. Introducing EQ
EQ Building Blocks
What am I feeling?
©Six Seconds

30. Emotional Literacy
The ability to accurately identify and interpret both simple and compound emotions
HOW ARE YOU DOING ON A SCALE OF 1-10?

31. BMH Scan

32. Recognize Patterns
PATTERN WORKSHEET – TOP HALF

33. Know Yourself How aware am I of what I am feeling in the moment?
Introducing EQ
EQ Building Blocks
Know Yourself
How aware am I of what I am feeling in the moment?
How do my feelings, mood and behavior impact other people?
What helps me manage my feelings to stay more positive?
©Six Seconds

34. Introducing EQ
EQ Building Blocks
What options do I have?
©Six Seconds

35. Six Seconds EQ Network
The Reaction Cycle
“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy .”
Martin Luther King, Jr.
©Six Seconds

36. Choice Points Choice Points Six Seconds EQ Network The Reaction Cycle
To increase your emotional intelligence, it’s important to know where your choice points are within the reaction cycle.
WEIGH THE COSTS AND BENEFITS of reacting how you normally do, vs. choosing a different response
Choice Points
©Six Seconds

37. Six Second Pause

38. EI You Can See Autopilot Blaming Unforgiving Defending Stonewalling
Judging
Excluding
Choice
Bouncing back
Listening
Empathizing
Risking
Flexing
Including
Walk through the slide and compare it with flipchart answers – how did they do?
Ask:
Do you know more people who practice High EI behaviors or Low EI behaviors?
What do you think are the reasons for that? 38

39. Consequential Thinking
PATTERN WORKSHEET BOTTOM HALF

40. Navigating
Emotions

41. The Plutchik Model
How many emotion words in english language?

43. Optimism

44. Intrinsic
Raise your hand if you wrote down a situation on your reaction cycle worksheet that has happened more than once.
Keep your hand up if your reaction to that is typical how you respond to that type of situation
I’d like to ask someone to volunteer to be put on the spot for a few minutes so we have an example we can use for the topic of consequential thinking
(If no one volunteers, use my own example of Kerryann)
On a flipchart, walk through each section of the pattern worksheet
HANDOUT the Pattern Worksheet
Ask people to commit to completing the worksheet after the workshop and share it with one other person – it’s especially beneficial if it’s the person that you have established a pattern with

45. Choose Yourself What causes me to get hijacked?
Introducing EQ
EQ Building Blocks
Choose Yourself
What causes me to get hijacked?
How am I currently managing my feelings?
How can I become more aware of how my emotions impact the decisions and choices I make?
©Six Seconds

46. What is my empathic and principled choice?
Introducing EQ
EQ Building Blocks
What is my empathic and principled choice?
©Six Seconds

48. Noble
Goal

49. Give Yourself What motivates my life today?
Introducing EQ
EQ Building Blocks
Give Yourself
What motivates my life today?
How can I connect more deeply with others in my daily interactions?
How empathic am I?
©Six Seconds

50. Take Action! Harvard Business School research on goals
verbal goals, and the remaining 84% had no written or verbal goals. Those graduates with verbal goals were earning twice that of those with no verbal or written goals. But those with written goals were earning ten times as much.
One of the best things you can do (next to writing down your goals) is to have someone hold you accountable. Show your written goals to a friend or family member and ask him or her to check in with you on a regular basis. You will be more inclined to stick with your plan if you know that someone will be asking you about your progress.
We’ve covered a lot today about emotional intelligence and I want you to walk away with ideas and tools that you can put into practice right away.
I’d like you to take a moment to think about one thing that you learned today that you’re willing to try in the next 30 days. Take a small piece of paper and write it down.
At your table, you have one minute for everyone to say theirs out loud.
Next write down your address and crumple up the piece of paper.
On the count of three, I want everyone to throw their paper up in the air, in any direction.
Now go find a piece of paper (that isn’t your own) and commit to checking in with that person in 30 days to ask them how it’s going.

51. Thank You! Julie Binter Organizational Learning Professional
Introduce self
My role with the court
My training/experience with EI
Why I think EI is important personally and professionally
Julie Binter
Organizational Learning Professional
Arizona State University/Arizona Supreme Court