1. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–19–1 Chapter 9 Business environment

2. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–29–2 Smart office Wood without polyurethane Low-VOC paints Wool carpets Natural jute underlay Recycled glass tiles Stationary from recycled stock Filtered air conditioning Non-toxic insulation

3. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–39–3 Goals and objectives Primary goalprofit Clear goals Functions necessary Staff and resources

4. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–49–4 Public sectors of business Commonwealth State Local

5. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–59–5 Private sector Primary industry Secondary industry Tertiary industry

6. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–69–6 Public and private sectors

7. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–79–7 Privatesole proprietors Example: a butcher shop Owner: one person Capital invested: by the owner Profits: received by the owner Regulations: none if under own name

8. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–89–8 Privatepartnerships Example: a medical centre Owners: two or more people Capital: by partners Regulations: partnership agreement Profits: shared between partners

9. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–99–9 Private companies Example: stationery supplier Owners: between 1 and 50 Capital: by shareholders Regulations: Corporations Law Profits: a dividend

10. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–10 Public companies Example: Business Enterprises Ltd Owners: minimum of five Capital: by shareholders Regulations: Corporations Law Profits: a dividend

11. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–11 Non-profit organisations Examples: credit unions, charities Capital: by members, donations Profits: back to members, administration, to the needy

12. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–12 Public sector businesses Example: Australia Post Capital: taxation and revenue Regulations: laws passed by parliament

13. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–13 Employee responsibilities On time Agreed hours Care and skill Obey orders Follow policies Confidentiality Safety rules Courteous and helpful Respect Ethical Suitable dress Neat and tidy Honest

14. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–14 Employee rights Safe physical environment Fair practices No sexual harassment No discrimination Fair rate of pay Choice to join a union Training and guidance

15. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–15 Employer rights The right to dismiss if: Do not adhere to duties Commit a criminal offence Negligent or careless Acts of disloyalty

16. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–16 Equal opportunity Race or origin Physical/other impairment Gender Pregnancy Children/no children Marital status Religious belief Age Parental status Industrial activity Sexual harassment

17. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–17 Discrimination Employment Education Goods and services Accommodation Government services Memberships Sport Disposal of land

18. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–18 Sexual harassment Unwelcome comments Suggestive behaviour Unnecessary familiarity Sexual jokes Sexual propositions Physical contact Indecent assault

19. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–19 Role of unions Awards structure Salaries and conditions OH&S Compensation Unfair dismissal Work-related problems Leave Industrial tribunals ACTU

20. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–20 Technological change Advantages Improved quality Competition Service International business

21. Copyright © 2004 McGraw-Hill Australia Pty Ltd PPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns Slides prepared by June Breheny 9–21 Technological change Disadvantages Cost Training Change