1. Joe C. Clark Kent State University Midwest MLA Chapter Meeting October 11, 2013

2. Today’s Presentation Survey Rationale Setting & background Methodology Demographics Findings Discussion Conclusions

3. Survey Rationale Preparing to revamp services and webpages Getting to know the needs of our “virtual” patrons How are we doing? Opportunities for further collaboration/integration into MMME curriculum

4. Setting Kent State is a public research university located in NE Ohio, and has over 28,000 students The Performing Arts Library (formerly the Music Library) is a branch library School of Music offers bachelor and graduate degrees; concentrations include music education, theory, composition, and performance Music Education has residential bachelors and doctoral degree programs; Master of Music is only offered online

5. Program Background Began in 2010 Degree is Master of Music in Music Education Online (MMME) Geared towards practicing professionals 30 credits, 10 or 11 classes Students take two seven-week classes a semester; six classes per year Generally takes 20-24 months to complete KS faculty create syllabi; instructors are adjuncts About 160 students are in the program

6. Methodology Twenty-four questions in Qualtrics, two with “display logic” Approved by the Institutional Review Board Administered in June 2013 An optional drawing for ten $50 amazon gift cards and possibility of participating in further study; 62 of 82 entered the drawing All survey participants were MMME students 82 surveys were completed

7. Demographics by Course Completion

8. Demographics by Age

9. In-person Visitation?

10. Website Visitation: Frequency?

11. But which website?

12. Use and awareness of services Library Resource Aware ofHave used ILL/Document delivery 65% 32% Books mailed to me 41% 15% Article DBs & full-text articles (JSTOR, Ebsco) 100% 100% Online reference databases 83% 72% Online audio DBS (Naxos, CML) 74% 67% Course reserves through the library 32% 15%

13. Use of Non-Library Web Sites

14. External Websites Cited Ethnomusicology.org MAfME journals, Choral Wiki, other independent web articles Amazon.com, websites related to textbooks Websites related to capstone, specifically music therapy MENC website NAfME.org,Harvard Music Library Library of Congress Web pages about historical figures or places

15. Comfort with E-Resources 89% are somewhat or very comfortable with e-books. 96% are somewhat or very comfortable with electronic resources.

16. Getting Assistance with Library Resources

17. Library Help/Tutorials Library Source Aware of Have used Email a librarian 56% 15% Chat w/ a librarian43% 15% Phone a librarian 43% 14% Library video tutorials 38% 14% Online reference guides 37% 19% Database tutorials24% 7% Private consultation 20% 2%

18. Preferred Means of Getting Help

19. How Help was Received:

20. Borrowing from Other Libraries 48% use other libraries

21. Items Used from Other Libraries

22. Blackboard Presence

24. Adequate Instruction?

25. How we can better help you? Just fine/helpful 10 Easier website navigation 7 Better/more tutorials 7 n/a 6 "Starter" library assignment 6 Specific links for all assignments 4 More ebooks 3 Better info about services 3 Eliminate VPN 2 ILL gripe, Refworks type item, free textbooks, and program gripe 1 each

26. The Dangerous Question… Few respondents (32 out of 82) 19 of the 32 offered neutral answers with no requests Four wanted UL to provide electronic versions of their textbooks Three requested easier website navigation One request for each of the following: Streaming videos More info on APA Access to all library resources after graduation Chat help One-on-one help for their capstone project Conductor scores not available elsewhere

27. Most Important Services

28. Most Important Offerings

29. Surprises & Takeaways Not all the gift cards were claimed!!! Most library help venues were known by less than half  Students think we are doing ok Collaboration & communication are paramount Few locals Only half are coming to library websites a couple times a week or more The Main Library website is visited more frequently than the Performing Arts Library site Google.com used twice as frequently as Google Scholar

30. Actions, Further Study, and Conclusion Continue to purchase targeted e-books in music education Further collaboration with faculty & curriculum revamp Considering a “focus group” with MMME students Further study to determine additional needs Determine how to make resources easier to access; study website Already looking forward to doing the study again in two years

31. Thank you! Questions? Discussion? jclark88@kent.edu jclark88@kent.edu