4. Welcome! Write your name beneath a chair and get comfortable! Choconancy’s chairs http://www.fullcirc.com

7. With the whiteboard tools, put a dot on your location!

8. Catz….you know you want to!

10. Online Norms – Turn off email, phones, & instant messaging devices and clear other distractions from your meeting area. – Raise your hand if you have an immediate question or comment. – Be patient waiting for a response to your chat messages. – If you leave the meeting, use the bird emoticon or write a message in chat to let us know when you leave/return (and be sure to click EXIT).

11. Helpful Hints for you in a virtual meeting environment  Post a sign that you are in a meeting -- indicate when the meeting will be over  Ignore people around you who are signaling for attention  Use a headset instead of speakers

12. In Online Meeting Please do not disturb. Thanks!

13. Facilitators Carolyn Petersen 360.570.5560 carolyn.petersen@sos.wa.gov Jennifer Fenton 360.570.5571 jennifer.fenton@sos.wa.gov

14. Technical Support Joe Olayvar 360.570.5579 joe.olayvar@sos.wa.gov Jeremy Stroud 360.570.5583 jeremy.stroud@sos.wa.gov

16. Audio Permission to use Microphone Audio Setup Utility – Tools  Audio  Audio Setup Wizard Optimal Microphone Setting

17. Participant Interface Participant Window Text chat Audio controls Activity Window (optional) Whiteboard tools Tools

18. Whiteboard Tools Permission to use the Whiteboard Tools Laser Pointer Clip Art Filled Rectangle Filled Ellipse Eraser Highlighter Text Editor Selection Pen Text Ellipse Rectangle Line Import an Image Screen Capture

19. Digital Literacy Committee January 7, 2013 11:00am-12:00pm

20. Agenda Welcome and introductions Resources and portal discussion Needs Assessment Next steps

21. OUR AGENDA

22. WHAT IS CUSTOMER SERVICE? (AND WHY DOES IT MATTER?) Type your idea in one of the rows below…

23. Opportunities/BenefitsChallenges/Costs

24. BRAINSTORM IDEAS

25. FEEDBACK? JUST THREE WORDS

26. To Weed or Not to Weed? Book Facts Title: The 7 th Garfield Treasury Author: Jim Davis Date: 1993 Condition: Torn back cover, beat up pages with writing throughout Availability: Out of Print, used copies available

27. To Weed or Not to Weed? Book Facts Title: Kato Kaelin: The Whole Truth Author: Marc Eliot Date: 1995 Condition: Like new Availability: Out of Print, used copies available

28. Poll Do we see a need to put our resources into keeping and improving WebJunction? Yes?No?

29. Perspective…..