1. INTERACTIVE MENU PERSONALIZING THE DINING EXPERIENCE FOR EVERYONE Sarah Allen, Ellen Chisa, Mike Hughes, and Hermes Taylor-Weiner 12/10/2009 Human Factors and Interface Design

2. Question: How can we make people with dietary restrictions more comfortable when ordering in restaurants? 4 Dining Experience Goals Safety Not Being a Pain Avoiding Routine Having it All 4 Designer Answers Menu Type Selection Automatic Substitution Customizing Order Order Saved Successfully Proof menu type selection * safety * not being a pain automatic substitution * having it all * avoiding routine customizing order * having it all order saved * safety 2

3. Question  How can we help people with dietary restrictions feel more comfortable and catered to while dining out? 3

4.  Needs & Goals  Designer Answers  Demonstration  Summary Today 4

5. Meet Samantha  21 years old  Junior in college  Diagnosed with gluten intolerance  Eating wheat, rye, and barley causes severe stomach pain and long-term intestinal damage 5

6. Samantha’s Goals Safety Not being a pain Avoid Routine Have it all 6

7. Safety How many items in this photo contain gluten? ALL OF THEM 7

8. Safety “How was I supposed to know licorice had gluten!?” “I get the waiter’s attention, look him in the eye and explain exactly what I can’t eat.” BROADCAST HER NEEDS TRUST THE RESTAURANT KNOW UNSAFE FOODS Safety Samantha needs to… 8

9. Avoid being a pain Not being a pain Dietary Restrictions can be socially annoying or worse, alienating. “How can I tell my friends I can’t even drink beer anymore?” 9

10. Avoid being a pain Not being a pain “Going through my spiel about what I can’t eat to every waiter is annoying. My friends hate it.” BUT STILL FIND SAFE FOODS AVOID BROADCASTING Samantha wants to… 10

11. Avoid Routine Finding safe foods requires effort. Sometimes easier to go with what is known. “I found out this macaroni dish was safe and tasty.” 11

12. Avoid Routine “But then I ate it almost every day of the month. Sometimes twice a day.” 12

13. Avoid Routine DISCOVER NEW, SAFE FOODS AVOID FEELING LIMITED Samantha wants to… 13

14. Have it all “Just because I’m gluten-free doesn’t mean I don’t deserve customization.” 14

15. Have it all LOOK FORWARD TO EATING OUT ENJOY NEW FOODS CUSTOMIZED TO HER PREFERENCES RECEIVE PERSONAL ATTENTION FEEL WELCOME AND TAKEN CARE OF Samantha wants to… 15

16. Menu Choice Safety Not being a pain 16

17. Automatic Substitution Avoid Routine Have it all 17

18. Customizing Order Have it all 18

19. Order Saved Safety 19

21. Future Goals 21

22. Safety Not being a pain Avoid Routine Have it all The interactive menu empowers users by adding personal attention and choice back into their dining experience.

23. INTERACTIVE MENU PERSONALIZING THE DINING EXPERIENCE FOR EVERYONE Sarah Allen, Ellen Chisa, Mike Hughes, and Hermes Taylor-Weiner 12/10/2009 Human Factors and Interface Design