1. 1 Copyright © Texas Education Agency, 2012. All rights reserved

2. 2

3. 3

4. 4

5. 5

6. 6

7. 7 Total Quality Management (TQM) Long-term commitment to quality Customer satisfaction Employee morale Copyright © Texas Education Agency, 2012. All rights reserved

8. 8

9. 9

10. 10 Copyright © Texas Education Agency, 2012. All rights reserved

11. 11 Copyright © Texas Education Agency, 2012. All rights reserved

12. 12 Copyright © Texas Education Agency, 2012. All rights reserved

13. 13 Copyright © Texas Education Agency, 2012. All rights reserved

14. 14 Copyright © Texas Education Agency, 2012. All rights reserved

15. 15 Copyright © Texas Education Agency, 2012. All rights reserved