1. CITY OF ASHEVILLE: OUR QUALITY OF SERVICE, YOUR QUALITY OF LIFE Gary Jackson, City Manager Our quality of service, your quality of life

2. Asheville the City  Population: 72,000 - 22% minority population  Urban hub of WNC - Medicine - Commerce - Culture  Revitalized downtown  National recognition - Culture & Arts - Tourism & natural beauty - Retirement

3. History – Did you know?  Asheville was originally named “Morristown” in 1793 -Incorporated as “Asheville” in 1797 after North Carolina Governor Samuel Ashe  When the Great Depression hit, Asheville had the highest per capita debt in the nation -When most cities defaulted on the debt, Asheville decided to pay it back -Took more than 50 years

4. How Others See Asheville Now  Outside Magazine’s top 10 cities to live, work and recreate  Vacation Magazine’s top 10 cities: Getaway Destination  Family Circle Magazine’s top 20 Family Resort Cities  Sea Tourism/Travel top 15 cities in the U.S. for group tours  American Style Magazine’s top 25 art cities in the U.S.

5. Governance - City Council  Form of Government: Council/Manager  City Council comprised of Mayor and six Council Members -Elected to 4-year, staggered terms -Elected at large -Mayor serves as ceremonial head of government and sets Council’s agendas but does not have veto power  Responsibility: Setting policy for the City  Appoint: City Manager, City Attorney, City Clerk

6. City Council Committees  Revenue and Finance Committee -Third Tuesday of each month, 3:30 p.m., City Hall room 209  Public Safety Committee -Second Tuesday, 7 a.m., 4th floor Training Room Municipal Building (Police and Fire Headquarters)  Planning & Economic Development Committee -Second Wednesday, 2 p.m., Office of Economic Development (29 Haywood St.)  Housing and Community Development Committee - Third Monday, 3 p.m., City Hall's 5th floor conference room

7. City Council City Council has the power to:  Determine policy in planning, traffic, law and order, public works, finance, and recreation;  Adopt the budget and levy taxes;  Authorize the issuance of bonds (borrow money);  Appoint members to city boards, commissions and committees;  Inquire into the conduct of any city office or department;  Provide for an independent audit; and  Provide for the number, titles, duties, and compensation of all officers and employees of the city.

8. City Manager  Appointed by City Council  Responsibility: Day-to-day operation of the City Prepare issues/policies that will be presented to City Council for action Hire department directors Recommend annual budget to City Council for consideration/adoption

9. City Services External Services −Police, Fire −Building Safety −Public Works (Streets and Sanitation) −Civic Center −Planning & Development −Water Resources −Parks and Recreation −Engineering & Transportation Services Internal Services − Finance (Accounting, Risk Management, Purchasing, Payroll) − Human Resources (Recruitment and Selection, Compensation, Benefits, Training) – Information Technology – Engineering (also External) – Administration (City Manager, Budget, Legal

10. City Services by the Numbers 385 miles of roads 133 miles of sidewalks 12,531 street lights Collecting trash from 28,814 rollout containers Responding to 14,000 calls for emergency medical or fire service (data from 2005-06) Responding to nearly 100,000 calls for police assistance (2005) 50,000 water customers 1,400 miles of water lines Processing 2,189 building permit applications (2005) The City of Asheville is responsible for:

11. City Council’s Strategic Goals City Council priority areas:  Community Building  Economic Development, Job & Business Growth  Growth, Development & Land Use  Housing Opportunities  Natural and Built Environment  Partnerships to Improve Critical Services and Infrastructure  Sense of Place, Heritage & Arts

12. Growth issues: Population Demands Asheville’s daytime population is nearly double its residential population -Highest ratio in the state for cities > 50,000 residents -15 th highest ratio in the nation for cities 50,000- 99,000 residents

13. Daytime vs. Nighttime Population CityResident Population Daytime PopulationRatio 1Asheville68,889102,4721.49 2Wilmington75,838105,7741.39 3Winston-Salem185,776233,6171.26 4Jacksonville66,71587,3461.31 5Greensboro223,891282,8081.26 6High Point85,839105,4621.23 7Raleigh276,093345,2861.25 8Charlotte540,828655,4831.21 9Rocky Mount55,89364,7871.16 10Gastonia66,27776,8871.16 11Greenville60,47670,5011.17 12Fayetteville121,015138,3341.14 13Durham187,035214,1371.14 14Concord55,97761,1891.09 15Cary94,53692,2310.98

14. Growth issues: Population Demands  By 2025, Asheville will have 90,000+ new residents and Buncombe County will have 280,000+ new residents -10,000 new homes in Asheville -35,000 new homes in Buncombe County -350,000 more daily trips on city streets and state roads

15. Opportunities High Performance

16. High Performance Organization  Core Values  Management Systems  Roles and Responsibilities

17. VISION STRATEGIC OBJECTIVES What “business” are we in? MISSION Where do we place energy & resources? GOALS Who does what? When? PERFORMANCE APPRAISAL How good do we want to be? INDIVIDUAL DEVELOPMENT PLAN What do I need to do to improve? TRAINING A system to provide support. How Systems Fit Together

18. Service Delivery: Asheville’s High Performance Model

19. Recent Accomplishments  Opening of two new fire stations -Improved response time from 10-13 minutes to under 6 minutes for 80% of all calls in the West district  UDO Amendments -43 UDO Amendments approved by Council in 2006 and 2007  Economic Development Partnerships  2,700 new jobs added to the metro-Asheville economy since 2006  More than 400 advanced manufacturing jobs have been created in the last 18 months with companies like Volvo Construction Equipment, Smiths Aerospace, and Colbond

20. 2007-08 Budget: Expenditures

21. 2007-08 Budget: Revenues

22. Opportunities: New Initiatives for 2007-08  Public Safety Enhancements -Two additional police beats -10 additional police officers -18 additional firefighters -Enhanced staffing in APD Criminal Investigations  Downtown Investment -Downtown Sanitation Crew -Graffiti Removal Program -Downtown Master Plan -Urban Trail maintenance program -Downtown public restrooms

23.  Infrastructure Investment -Additional sidewalk crew -Greenway acquisition and master planning -Pedestrian and traffic safety improvements  Growth, Development & Environment -City-owned property project -Transit investment -Sustainability Plan for reducing greenhouse gas emissions by 2 percent per year Opportunities: New Initiatives for 2007-08

24. Opportunities Quality of Life Quality of life is our business. People come here because of:  Our natural beauty  Our diverse architecture  Our local businesses  Our cultural and recreational opportunities

25. Quality service means quality of life.

26. Questions or Comments?