4. Grow Share in SMB Positioning – some confusion Deployment - on premise Microsoft Dynamics focus - license revenues License revenues - charged upfront Software Services ratios – maximized by customization Positioning – clear Deployment – Microsoft hosted and on premise Microsoft Dynamics focus – recurring revenues License revenues – subscription based Software Services ratios – minimized by rapid deployment

6. Zetadocs Express

12. Source: Info-Tech Research Group, Select a Mid-Market ERP Solution, 2011

13. Same # of days – more projects Solution repeatability Boost customer satisfaction Manage expectations with increased visibility of implementation processes Reduce risk Use proven tools for rapid implementation – without compromising quality

14. RapidStart

16. Future Today Identify Contract Deploy Evaluate Value Add

18. Access role-based learning for NAV, SL, GProle-based learning

19. Increasing Productivity for SMB with Microsoft Dynamics – The Cloud and Beyond Wednesday, July 13 3:00 PM - 4:00 PM, LACC 404AB SMB02