1. Remote Support System in Medical Corporation Group 1

2. Agenda 1.Introduction 2. Model Process 4. Conclusions 3. Additional Features 1.1 Introduction 1.2 Background 1.3 Present Situation 2.1 Objective 2.2 Benefits 2.3 Requirements 2.4 Schedule 2.5 Remote Support 2

3. Introduction Is one of the main companies in Mexico dedicated to commercialization, import and distribution of health care products. MEDICAL CORPORATION GROUP 3

4. Background LOCATION Stretegically located in: Mexico City Monterrey 4

5. BRANDS Background 5

6. MAIN CUSTOMERS SALES% Sales to “Grupo Angeles” (27 Hospitals)39% Sales to “Government” (35 Hospitals)29% Sales to Private Sector29% Sales Others3% TOTAL100% Background 6

7. Present Situation Year 2002Year 2009 EMPLOYEES 8 employees60 employees working directly and 25 people working indirectly BRANCH A small branch in Mexico Citytwo branches strategically located in: Mexico City and Monterrey, Nuevo Leon SALES USD 1MMUSD 50MM CUSTOMERS Small Private Hospitals“Grupo Angeles” (27 hosp) “Grupo Muguerza” Private Hospitals Government Hospitals INFRASTRUCTURE 5 computers in all company40 computers 10 handheld 3 servers SOLUTIONS OF PROBLEMS Call a Technician System specialist to solve problem Implement a system Remote Support for all company 7

8. Objective To implement a system in Medical Corporation Group that offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company. 8

9. Benefits of Implementation Administrative and Operative expenses decrease Decrease in time of response and user’s problem solving Assets optimization Scalability and duplicity Low cost and faster problem solution Information management security and confidentiality Keep tracking of the support ticket’s status 9

10. Requirements Server with processor Core 2 Duo de 2.0 Ghz wth 1 Gb RAM, Operating System Windows Server 2003 R2 y 40Gb Hard Disk PC´s users with operating system Windows Vista, XP, Windows 2000 or OS X Safe Connection to internet for cable modem RDSI or ADSL 1MB of download and 256MB of upload Dedicate Connection with fixed IP Internet Explorer 5.5 or higher that accepts coding of 128 bits or 256 bits, Mozilla 1.7 or higher, Netscape 7.2 or higher and Firefox 1.0.6 or higher. 10

11. Schedule of Implementation Infrastructure (25 days) Infrastructure (25 days) Security and Confidentiality (18 days) Security and Confidentiality (18 days) Software Installation (22 days) Software Installation (22 days) Test and Validation (24 days) Test and Validation (24 days) Start of the System 12345 91 DAYS 11 Stages

12. Remote Support 12

13. Additional Features File Transfer Additional Features Additional Features Chat Reports Restart and Reconnect 13

14. Conclusions 25 % Decrease in Administrative and Operative IT department expenses It can solved up to 80% of all the cases and support requests in the enterprise. Covering a six-month equipment support plan. There is full optimization and use of the current enterprise infrastructure The problem solving response time decrease up to 60% compared to the average time Problem solving performance and efficiency can be controlled and evaluated By analyzing the number of requests bottlenecks can be detected in the department which demands greater support within the enterprise 14

15. Thanks… 15

16. Security 16