1. Title Date Presenter

2. Welcome Workplace Skills Workshop  Purpose –Introduction to the energy workplace –Introduction to workplace skills –Insight into safety on the job  Introductions –Name –Job history –Education –Expectations from workshop  Housekeeping 2

3. Course Overview  Work Habits of Successful Employees –First Impressions –Attendance and Absenteeism –Dependability –Professionalism –Teamwork –Cooperation –Communication –Conflict Resolution –Resolving Conflict with the Boss 3

4. Course Overview, cont.  Safety Overview –The Importance of Safety Awareness –Occupational Safety Regulation –An Effective Workplace Safety and Health Program –Examples of Employer Responsibilities –Employee Responsibilities –Drug-Free Lifestyle –Personal Protective Equipment (PPE) 4

5. Course Objectives  Identify key elements of the energy industry  Explain the importance of first impressions  Select characteristics of a positive image  Identify behavior desired in the workplace (habits supervisors and co-workers like)  Identify cooperative behaviors  Engage in team building and negotiating  Demonstrate effective communication with others  Practice active listening  Identify personal conflicts that arise in the workplace  Identify communication strengths and weaknesses 5

6. Course Objectives, cont.  Identify safety requirements in the workplace  Know the importance of compliance with standards, regulations, and established procedures to ensure a safe and healthy work environment  Know basic regulatory requirements that promote safe and effective operations for the protection of people, data, property, and institutions  Know the roles and responsibilities of employers and employees in creating and maintaining a workplace safety culture 6

7. Energy Careers  Get into Energy  Are you ready?  Current job openings  Education  Apprenticeships 7

8. Work Habits- First Impressions  Research  Appearance  Personal Business (Cell Phones)  Don’t be complacent 8

9. Attendance and Absenteeism  On time  Every day  Absences cost the company money  Know the company policy  Keep the boss informed  Work breaks  Keep healthy 9

10. Dependability  Do your job  Do your share and more  Take responsibility  Watch other’s safety  Do what you say you will 10

11. Professionalism  Keep work area organized  Judged by your tools  Follow procedures  Learn, read  Volunteer  Extra effort 11

12. Teamwork  Everybody works together  All depend on others to do their part  Help when you can  Ask for help when needed  Listen  Speak up 12

13. Cooperation  Work together  It IS your job  Offer to help when available  Life may not seem fair  No sulking 13

14. Case Study – Killing Time  Study the case  Identify options  Evaluate options  What should you do?  Present decision and reasoning 14

15. Communication  Listen  Put message in your own words  Clarify (ask questions)  Block out distractions 15

16. Active Listening  Look the speaker in the eye  Don't interrupt the speaker  Don’t move around  Nod your head  Concentrate  Repeat instructions and ask appropriate questions when the speaker has finished 16

17. Barriers to Listening  Bias or prejudice  Language differences or accents  Noise  Worry, fear, or anger  Lack of attention  Daydreaming  Distractions 17

18. Sending Messages  Effective Verbal Messages: –Are brief, succinct, and organized –Are free of jargon –Do not create resistance in the listener –Require practice/rehearsal –Don’t include accusations and sarcasm –Focus on behavior and actions needed 18

19. Listening Assessment  Assess your listening skills  Identify skills that would make you a better listener 19

20. Conflict Resolution  Disagreements are inevitable  Misunderstanding  Speak up politely, firmly  Let it go  Focus on behavior  Focus on one topic  Listen carefully  Restate  Don’t interrupt or get defensive  Admit when you are wrong  Use shared goals 20

21. Resolving Conflict with the Boss  More preparation  Practice what to say  Ask to arrange a time  Calm and tactful  Don’t accuse or criticize or act angry or sarcastic  Describe crew or company benefits of suggestions  Accept the boss’ decision 21

22. Communications Exercise  Teamwork  Devise a system  Implement  Assess 22

23. Safety Awareness  Essential to providing efficient, reliable, and safe electrical service to the public  Electrical hazards –Cause more than 300 deaths and 4,000 injuries in the workplace each year –Ranks sixth among all causes of work-related deaths in the United States 23

24. Safety Regulation  Injuries increased by 20% during the 1960’s  Occupational Safety and Health Act signed December 1970  Workplace fatalities declined by 60%  Rates of injuries declined by 40% 24

25. An Effective Workplace Safety and Health Program  Improves employee morale and performance  Reduces employee turnover  Reduces the extent of work injuries  Reduces workers’ compensation costs  Enhances company profitability 25

26. Employer Responsibilities  Compliance with OSHA standards and regulations  Provide training, tools, and equipment needed to work safely  Develop safety and health programs, policies, and procedures  Conduct regular work observations and analysis  Keep records of all monitoring data  Resolve safety and health issues  Inform workers of their rights and responsibilities related to occupational safety and health  Investigate and resolve all allegations of unsafe conduct or violations of policies and procedures  Maintain confidentiality and privacy of employees  Establish a company culture of safety by encouraging all employees to be safety specialists 26

27. Employee Responsibilities  Follow safety rules, policies, and procedures  Ask questions about any rules, policies, and procedures you do not understand  Report any hazards, unsafe actions, or violations of safety policies or procedures  Help coworkers recognize unsafe actions or conditions  Stop the unsafe behavior of others  If instructed to perform an unsafe act, notify a supervisor immediately  Report all injuries and illnesses to your supervisor 27

28. Grounds for Immediate Termination  Drinking alcohol or drug abuse prior to or during work  Fighting, theft  Willful damage to property  Failure to wear required personal protective equipment (PPE)  Failure to comply with tool and equipment operation policies  Inappropriately altering safety guards, barriers, or guardrails  Failure to follow recognized industry practices  Engaging in dangerous horseplay  Failure to notify the company of a hazardous situation  Failure to notify the company of injuries at the time of occurrence  Deliberately providing inaccurate information in safety/incident investigations 28

29. Case Study – Digging a Hole  Study the case  Identify options  Evaluate options  What should you do?  Present decision and reasoning 29

30. Drug-Free Lifestyle  Substance abuse places a major burden on the workplace  Impaired judgment and coordination lead to an increased risk of accidents and injuries  Workplace substance abuse is a serious problem, especially in environments where co-workers rely on each other for safety  Employers provide employee education  It is the responsibility of all workers, to be aware and do what they can to make the work environment safe for everyone  All employees should help co-workers get the assistance they need 30

31. Personal Protective Equipment  Safety glasses/face shields  Hard hats  Safety footwear  Insulating gloves  Insulating sleeve covers  Flame-resistant clothing  Fall protection equipment  Respirators  Cut-resistant chaps 31

32. Course Summary  Effective workplace behaviors –First impressions –Teamwork –Cooperation –Communication  Safety –Importance –Employer Responsibilities –Employee Responsibilities 32