1. Copyright © Glencoe/McGraw-Hill Today’s Agenda Hand in Bus. Mgmt. Binders Hand in Bus. Mgmt. Binders Workplace Skills Study – Access my website and read through the study! Workplace Skills Study – Access my website and read through the study! Chapter 9 notes Chapter 9 notes Activity Activity –Speech

2. Copyright © Glencoe/McGraw-Hill Why is communication critical to a highly functioning business?

3. Copyright © Glencoe/McGraw-Hill inform assess command influence instruct persuade Communication is the act of exchanging information. It can be used to:

4. Copyright © Glencoe/McGraw-Hill Managers communicate every day and spend about three-quarters of the day in communication with others.

5. Copyright © Glencoe/McGraw-Hill 1.Managers must give direction to the people who work for them. 2.Managers must be able to motivate people. 3.Managers must be able to convince customers that they should do business with them. 4.Managers must be able to absorb the ideas of others. 5.Managers must be able to persuade other people.

6. Copyright © Glencoe/McGraw-Hill 1.What does the audience already know? 2.What does it want to know? 3.What is its capacity for absorbing information? 4.What does is hope to gain by listening? Is it hoping to be motivated? Informed? Convinced? 5.Is the audience friendly or hostile? Before speaking or writing to others, managers must answer these questions.

7. Copyright © Glencoe/McGraw-Hill Are you a good listener?

8. Copyright © Glencoe/McGraw-Hill One way to be a good listener is to be an active listener 1.Identify the speaker’s purpose. 2.Identify the speaker’s main ideas. 3.Note the speaker’s tone as well as his or her body language. 4.Respond to the speaker with appropriate comments, questions, and body language.

9. Copyright © Glencoe/McGraw-Hill eye contact with facial expressions and gestures by raising or lowering their voices by the way they dress by the way they walk People also communicate without words, or nonverbally, in the following ways:

10. Copyright © Glencoe/McGraw-Hill Written Communication Every day managers write e-mails, letters, and reports Every day managers write e-mails, letters, and reports To write effectively they should follow these steps To write effectively they should follow these steps Write as simply and clearly as possible Be sure that the content and tone of the document are appropriate for the audience Proofread the document

11. Copyright © Glencoe/McGraw-Hill Types of Business Documents  Memos: are used to communicate with people within the same company  Letters: are used to contact customers and suppliers  Reports: are documents that provide a lot of information on a particular topic.

12. Copyright © Glencoe/McGraw-Hill A Checklist for Writing Reports Analyze the purpose and audience for the report. Analyze the purpose and audience for the report. Brainstorm ideas and determine what kind of information to include in the report. Brainstorm ideas and determine what kind of information to include in the report. Group ideas under heading. Group ideas under heading. Make an outline of the headings. Make an outline of the headings. Check to make sure the order of the headings makes sense. Check to make sure the order of the headings makes sense.

13. Copyright © Glencoe/McGraw-Hill Developing Oral Communication Skills Make emotional contact with listeners addressing them by name where possible Avoid speaking in monotone Be enthusiastic and project a positive outlook Avoid interrupting others and always be courteous Avoid empty sounds or words, such as, “uh,” “um,” “like,” and “you know.”

14. Copyright © Glencoe/McGraw-Hill

16. Fact and Idea Review Complete at the bottom of your notes 1.Name two techniques managers can use to improve their writing. 2.Name three kinds of documents that managers need to know how to write. 3.Name two techniques that managers can use to improve their written communication skills. 4.Explain when managers would use written communication and when they would use oral communication.

17. Copyright © Glencoe/McGraw-Hill  Read the Techniques for speaking effectively on page 217  Pick one style and write a 1 page persuasive speech for about a product or company using this style  Typed double spaced, times new roman, 12 pt., 1” margins, insert name and date as a header right justified; you pick title