1. Intercultural Communication

2. What is Communication? TTTTransmission and reception of meaning through the manipulation of symbols, language and context IIIIt involves a sender who encodes a message and a receiver who decodes the message

3. Types of Communication IIIInterpersonal Communication (Dyad) IIIIntrapersonal Communication (Within) MMMMass Communication GGGGroup Communication PPPPublic Communication BBBBusiness Communication IIIIntra-cultural Communication IIIIntercultural/International Communication

4. Media of Communication  Face-to-Face  Telephone  Broadcast Media  Verbal  Non-verbal  Digital Which other media of communication can you identify?

5. Communicating Across Cultures: Case Studies  Antonio and Tammy  Mariko  Roger What can we say about verbal and non- verbal cues, assumptions/values, styles commonalities and differences between these individuals? What can we say about verbal and non- verbal cues, assumptions/values, styles commonalities and differences between these individuals?

6. Why Intercultural Communication Competence  An increasingly diverse and integrated world  Work-place harmony  Peace and security in the world  Globalization  Non-verbal cues differ from culture to culture (e.g. facial expressions etc)  Pace of Communication (Talk over each other or take turns?)

7. Tips for Int. Comm.  Platinum rule mindset: Treat others the way they want to be treated; be aware of and sensitive to other cultures  Maintain an open mind: Don’t rush to judgment; things are not always the way they seem  Put yourself in other people’s shoes!

8. Bases of Cultural Discontinuities  Languages/Dialects/Idiolects (English is a diverse language!)  Collectivity Vs The Individual  Empiricism Vs Intuition  Spontaneous Vs. Structured  Transactional Vs. Relational  Continuous Vs. Specific Timing  Egalitarian Vs Hierarchical How emotional can you get?

9. Skills for a Diverse World  Active listening promotes understanding and mutual respect  Ask probing questions to clarify meaning  Learn/adopt a language  Address challenges with communication  Speak clearly and slowly when addressing people from other cultures/background  Stay positive; Smile a lot!

10. Conclusion  Comments  Questions