1. UAA/APU CONSORTIUM LIBRARY 2008 LIBQUAL RESULTS

2. Number of Respondents UAAAPU Undergraduate1,388 Graduate267 Faculty233 Library Staff33 Staff157 Total2,078 Undergraduate100 Graduate29 Faculty27 Library Staff1 Staff14 Total171

3. APU Respondents by Discipline  Highest return rates were from:  Environmental Studies  Marine Biology  Liberal Studies  Education  Outdoor Studies

4. UAA Respondents by Discipline  Highest return rates were from:  Health Sciences/Nursing  Social Sciences/Psychology  Business and Economics  Education

5. Library Use Summary  APU Library Use  UAA Library Use

6. Questions  21 Core Questions covering 3 dimensions  Affect of Service  Library as Place  Information Control  5 Local Questions per Institution  3 General Satisfaction Questions  5 Information Literacy Outcomes Questions

7. APU Radar Charts Core Questions

9. APU Local Questions Question TextSuperiorInadequate Using the library for researchGraduate Students Librarians teaching me how to effectively use the electronically available databases, journals, and books Faculty Convenient service hours Librarians providing help that both assists in finding the information needed now, and improves skills useful in future information searches The library collection provides information resources reflecting diverse points of view Faculty

10. UAA Radar Charts Core Questions

12. APU Radar Charts Core Questions

13. UAA Local Questions Question TextSuperiorInadequate Ease of use of electronic resourcesLibrary Staff Teaching me how to locate, evaluate, and use information Convenient service hours A secure and safe placeLibrary Staff Timely delivery of the articles and documents that I need Library Staff

14. Overall Results for Core Questions

15. Areas of Superior Service and Inadequate Service IDStatementUser Group LP1Library space that inspires study and learningAF LP2Quiet space for individual activitiesAF, AS LP3A comfortable and inviting locationAG LP5Community space for group learning and group study AS, LS AS6Employees who deal with users in a caring fashionAF IDStatementUser Group IC2A library website enabling me to locate information on my own AG IC3Printed material I need for my workAF IC4Electronic information resources I needAG IC7Making information accessible for independent useAF IC8Print and/or electronic journal collections I require for my work AG, AF, UG, UF, AS3Employees who are consistently courteousLS Areas of Superiority Areas of Inadequacy

16. General Satisfaction Questions Satisfaction QuestionAPU Mean ScoreUAA Mean Score In general, I am satisfied with the way I am treated at the library. 7.39 (SD 1.81) 7.63 (SD 1.46) In general, I am satisfied with library support for my learning, research, and/or teaching needs. 7.15 (SD 1.72) 7.30 (SD 1.58) How would you rate the overall quality of the service provided by the library? 7.34 (SD 1.48) 7.49 (SD 1.29)

17. Information Literacy Outcomes Questions APU Mean ScoreUAA Mean Score The library helps me stay abreast of developments in my field(s) of interest. 6.15 (SD 1.72) 6.36 (SD 1.79) The library aids my advancement in my academic discipline or work. 6.75 (SD 1.75) 6.99 (SD 1.64) The library enables me to be more efficient in my academic pursuits or work. 6.99 (SD 1.70) 7.10 (SD 1.63) The library helps me distinguish between trustworthy and untrustworthy information. 6.51 (SD 1.95) 6.53 (SD 1.83) The library provides me with the information skills I need in my work or study. 6.63 (SD 1.82) 6.75 (SD 1.75)

18. Comment Coding Affect of ServiceInformation ControlLibrary as PlaceOtherRating S1 CirculationC1 Book collectionsP1 AtmosphereO1 GeneralN Negative S2 ILL C2 E-journals, databases collectionsP2 Building/FacilitiesO2 OtherP Positive S3 Library hoursC3 Access to physical collectionsP3 Facilitates quiet study S Suggestion S4 Staff Behavior C4 Access to online collectionsP4 Safety Q Quotable S5 Reference services P5 Security S6 Classroom teaching P6 Study space S7 Online Catalog P7 Ease of Use – layout and signage S8 Computer equipment P8 Parking S9 Non-computer Equipment P9 Other Place/Env related S10 Policies S11 Website S12 Other service

19. Top Comment Categories General Parking Staff Behavior Ease of Use – Layout and Signage Atmosphere ILL UAAAPU General Staff Behavior Buildings/Facilities Library Hours Book Collections Study Space

20. Comment Text  Representative Comments for both institutions are available on pages 15-17 of the LibQUAL 2008 Preliminary Results Summary.  Comment spreadsheets for both institutions are available on the library’s website under – About the Library.

21. Thank You  Special thanks to the following people for assisting with LibQUAL 2008  Carl Hild  Marilyn Barry  Page Brannon  Electra Enslow  Asia Bauzon  Kristi Powell  Carol Douthit  Arlene Schmuland  Steve Rollins  The Library Advisory Committee

22. WHERE DO WE GO FROM HERE?