1. 2014 Overview

2. August 2012 Partnership launch Sept – Dec 2012 Design and development Jan 2013 P ilot launched Sept-Oct 2013 Libraries working through the system to become eSmart July 2013 Survey feedback - eSmart Libraries is needed and very valuable July 2013 National roll-out begins 2 April 2014 A third of all Australian libraries have joined eSmart Libraries 30% 454

3. eSmart Libraries will help build skills and behaviours for the smart, safe and responsible use of technology, contribute to digital inclusion and a greater sense of wellbeing in the library community. Aim 3

4. Empowers broader community Empowers broader community Smart, safe and responsible Smart, safe and responsible Systematic review, integrate cybersafety Systematic review, integrate cybersafety For the library management For individuals - staff, members and users For the whole library community Implementation Outcomes 4

5. How it works Comprehensive, whole-of-organisation Identifies gaps Empowers change Flexible and adaptable Based on research, evidence and consultation Cascading influence on library users 5

6. eSmart system: 6

7. eSmart system 7

8. 8

9. 9

10. 10

11. Vision, strategy & leadership Vision, strategy & leadership 1 Library agreements Library agreements 2 Staff knowledge & capabilities 3 Guidance & learning for users Guidance & learning for users 4 Community Connections Community Connections 5 11

12. 12 The library has capacity to foster smart, safe and responsible use of digital technologies in the community. The library’s management has provided a clear mandate for change, reflecting the vision and principles of the organisation and the needs of the library community. Library practices and agreements are discussed, reviewed and aligned to reinforce cybersafety and wellbeing values so that day-to-day operations in the library exhibit a safe, smart and responsible environment. Libraries offer information, guidance and lessons on how users can utilise the benefits of technology, avoid online pitfalls and be able to embody positive, smart, safe and responsible behaviours online. Libraries enhance connections and reach out to the wider community to promote ‘eSmart’ behaviours, helping to embed cybersafety and wellbeing principles. Library staff have knowledge of digital technologies, training in cybersafety practices and are capable of responding to inappropriate cyber-behaviours consistently and effectively Objectives Vision, strategy and leadership Vision, strategy and leadership Library agreements and procedures Library agreements and procedures Staff knowledge and capabilities Guidance and learning for users Guidance and learning for users Community connections Community connections 4 5 Domains 1 2 3 Framework 1.1 eSmart Working Group 3.1 eSmart induction for staff 1.4 Library policies and service plan 2.2 Staff agreements of acceptable use 2.3 Library membership agreements, computers, internet and Wi-Fi use agreements for library users 1.2 Digital capacity and needs of users 3.2 Staff knowledge and training on the use of digital technologies and cybersafety 5.1 Connections with relevant government services and external organisations 5.2 Connecting with the wider community 4.1 Overall plan for information, guidance and training for users 4.2 Cybersafety information and materials for users 4.3 Formal and informal training for library users 1.3 Vision, values and principles 2.4 Procedures for responding to incidents and complaints 3.3 Staff model responsible behaviour Action areas 2.1 Behaviour charter 2.5 Monitoring computer use and data collection

13. Approach 13 Library Service Library Branch eSmart Coordinator eSmart Coordinator eSmart Libraries Working Group eSmart Champion

14. eSmart Libraries pilot libraries 14 7% 110

15. 15 30% 447 So far, a third of all Australian libraries have joined the program

16. In five years, we aim to have eSmart in all public libraries across Australia 16 100% 1,500

17. Pilot libraries actions underway 17 Establish an eSmart Working Group Digital literacy assessment Vision and needs for library community Evaluate policies against best practice and research Define acceptable and unacceptable behaviours Member agreements review underway eSmart induction for staff Staff skill level has been assessed Assess how incidents are currently managed

18. 18 Ipswich Library, QLD Forbes, NSW Naracoorte, SA Isaac, QLD Orange City, NSW Onkaparinga, SA Campaspe, VIC Albany, WA

19. Libraries progressing - case studies 19 Albany, WA | 2 libraries Kimberley Kiggins, eSmart Coordinator: Campaspe, VIC | 5 libraries Jenny Mustey, eSmart Coordinator: People who do not have access at home can come into the Library knowing they can get connected in a safe environment and be confident in asking our trained staff for help if they get stuck. eSmart Libraries play an important part in strengthening and expanding library staff knowledge and skills in order for them to deliver the key messages and promote good digital citizenship. ” “ ” “

20. Libraries progressing - case studies Hume, VIC | 6 libraries Irene O’Neill, eSmart Coordinator: Central West, NSW | 7 libraries Jan Richards, eSmart Coordinator: Many Hume residents do not have access to computers at home and rely on the library for internet and email access. eSmart is providing us with the opportunity to identify gaps in staff skills and knowledge and assist library customers. Through our modelled behaviour, training and policies, we will be able to promote the positive use of technology and dispel some of the fears and uncertainty around it. ” ” “ “ 20

21. Campaspe Libraries, Victoria Library staff and school students learn about what eSmart means to them 21

22. Mount Isa, Queensland 22 Mount Isa Library staff Josephine Jacob (left), and Astrid Hancock with their cybersafety display in the library

23. Training feedback 23 Training evaluation Average overall 4.4 / 5 200 + library staff trained in eSmart Libraries in the last year

24. Training feedback 24 I found everything extremely helpful and useful and I am now inspired to go back to work to start the journey A great introduction to the implementation of cyber safety in public domains It was most useful to see all the help and resources available to help us along and how important it is to inform the community on cybersafety All aspects useful and relevant to the topic. Presenter was great, very professional. Learning from each other and through discussions in a relaxed and interactive environment “ “ “ “ ” ” ” ” ” “

25. Program feedback 25 “ I was initially hesitant about implementing the service but see how it can be beneficial to the community and staff ” “ The website walkthrough showcased how comprehensive and “fail-proof” the program is ” “ We are looking forward to getting the message out to the library users and ensuring our policies, procedures, practices are the best they can be ” “ An eSmart Library has the potential to be the catalyst in the community to-up skill everyone to be cybersmart ”

26. eSmart Libraries contact: The Alannah and Madeline Foundation (03) 9697 0666 esmartlibraries@amf.org.au www.esmartlibraries.org.au Contact 26 Team Kate Barry Project Manager kate.barry@amf.org.au (03) 9697 0605 Jacqui Kinder Project Coordinator Jacqui.kinder@amf.org.au (03) 9697 0672 eSmart Libraries Thank you