1. Student Employees: Your “Union Representatives”. ACUI Region 4 Conference Washington, D.C. November 13, 2004 Deb Dworsky, Penn State University-University Park Jen Grossman, Penn State University-University Park

2. Introductions Deb Dworsky, Assistant Director, Unions & Student Activities at Penn State University, University Park Jen Grossman, Graduate Assistant, Unions & Student Activities at Penn State University, University Park (For hire )

3. Getting to Know You Introduce yourself Who are you? What University are you from? What position do you hold? In what capacity, if any, do you work with student employees? Tell us about your most ‘memorable’ experience with a student employee.

4. Roundtable Discussion What student employee issues do you have? What motivates student employees? What types of recognition will have meaning to student employees? How do you attract student employees to work in your student union What kinds of training programs do you provide for your student employees? How do you reinforce to student employees that they are critical to the operation of your Union?

5. The FAMILY Principles Bradford, L., & Raines, C. (1992). Twentysomething: Managing & Motivating Today’s New Work Force. MasterMedia. Make it F un A pplaud your People M odel the Behavior You Want I nvolve Them Grow L eaders Y ield; Be Flexible

6. Make It Fun! Have fun while still getting the job done.

7. Applaud Your People A simple thank you goes a long way. Recognition programs need to be supported by management’s sincere attitude of appreciation.

8. Model the Behavior You Want We need to model the behavior we want, not the expectations. Students are keen observers, so we need to walk the talk and be consistent.

9. Involve Them Involve students in the decision-making process, when possible. Ask for and use their ideas, and if you can’t, explain why.

10. Grow Leaders Provide opportunities for leadership development, help them develop transferable skills.

11. Yield; Be Flexible Accommodate your students’ requests when possible, especially when it comes to scheduling.

12. Scenarios Break into groups to discuss your scenario. How would you handle the situation? What FAMILY Principle(s) would be effective in addressing this situation and how?

13. Resources Family principles “scorecard” Books: Developing Leadership through Student Employment. Anne Devaney Twentysomething: Managing & Motivating Today’s New Work Force. Lawrence Bradford & Claire Raines.