1. ROYAL WOLVERHAMPTON NHS TRUST ADULT COMMUNITY SERVICES LONG TERM CONDITIONS

2. Patient Journey Patient has sub optimal control of COPD, and has developed cellulitis unresponsive to oral antibiotics. GP assesses and telephones WUCTAS for advice on management options in the community Patient is referred to H@H for IV management H@H, following their assessment, discuss the patient with the Community Matron during the virtual ward MDT Community Matron case manages the patient using evidence based practice and Tele-health. Patient is discussed at the respiratory MDT.

3. Virtual Ward Model Concept from Hospital Wards 3 Wards per Locality made up from: – Community Matrons – District Nurses – H@H – Continence – Wound care Beds in own home/residential homes/resource centres Teams aligned to General Practices Patients cased managed by MDT using Clinical Pathways Varying levels of care - dependent on patient need Supported by Healthy Lifestyles

4. WUCTAS ACUTE SERVICES Urgent Out-Patient Appointment E.g HOT Clinic Consultant advice via Conference calls Admission to Acute Medical Unit Access to Diagnostics To Facilitate Discharge (including Acute step down beds Community Integrated Care Service (CICT) West Midlands Ambulance Service Adult Community Services GP’s

5. Hospital @Home Experienced team of nurses who manage the following conditions in the community:- IV therapy COPD exacerbation Cellulitis DVT ESBL Re-site IV’s

6. Community Matrons Highly trained nurses who assess, diagnose and treat patients holistically Identify caseload utilising predictive risk data Proactive case management approach User of IT systems: Clinical web portal, CDS, Tele- health, Risk Stratification software. Personalised Management Plans Collaborative working e.g GP’s, consultants, therapy services

7. TELE-HEALTH Patient Aims: To support and promote independence To enable recognition of worsening condition Reinforces personalised management plans Improve quality of life Build confidence in self managing their LTC Clinician Aims: Trend monitoring Early response in the event of deterioration to enable appropriate intervention Medicine management eg titration of current therapy or initiating new treatments Each patient is assessed for suitability for Tele-health on acceptance to the caseload with the aim of improving quality and the patient experience