1. FEDERATION OF INDIAN EXPORT ORGANISATIONS Welcome M anagement R eview M eeting Welcome to M anagement R eview M eeting (December 20 - 21, 2013) Conference Room, Niryat Bhawan New Delhi Federation of Indian Export Organisations

2. FEDERATION OF INDIAN EXPORT ORGANISATIONS Management Review Meeting December 20 - 21, 2013 Niryat Bhawan, New Delhi Conference Room, Niryat Bhawan, New Delhi A G E N D A – December 20, 2013 10:00 a.m – 1:00 pmTraining on Customer Relationship Management (CRM) – Mr. Anil Kumar Gupta, Guest Faculty, IIFT 1:00 pm – 2:00 pmLUNCH 2:00 pm – 5:00 pm Address by DG & CEO Follow-up actions on previous Management Review Meetings held by ROs Review of Quality Policy; Review of Quality Objectives and Targets Results of Internal quality audits of ROs and departments at HO Review of Corrective actions Performance of Regional offices and other departments Analysis of data Reports on product/service non-conformities Potential area of non-conformances and preventive actions Requests/suggestions for review/modification of QMS documents Recommendations for improvement 5:00 p.m – 7:00 pmPresentation by Regional/Chapter offices and HoDs of HO

3. FEDERATION OF INDIAN EXPORT ORGANISATIONS Management Review Meeting December 20 - 21, 2013 Niryat Bhawan, New Delhi Conference Room, Niryat Bhawan, New Delhi A G E N D A – December 21, 2013 10:00 a.m – 1:30 pm  Evaluation of Chapter/Regional offices  Aggressive Strategy for reaching 20,000 milestone in membership :  Discussion on increasing participation in domestic activities:  Strategy for identification of Fairs/exhibitions/BSM with focus on B2B and marketing of such events including nodal officer in regions for effective co-ordination and use of MOUs  New Services for Members ;  Training and up-gradation of skill and knowledge  FIEO shorter courses in International Trade(IT) or on different facets of IT : Weeklong, fortnight, 3 months,six months and yearly courses.  Rationalisation of Expenditure to maintain financial health

4. FEDERATION OF INDIAN EXPORT ORGANISATIONS Sl.No. MinutesAction Taken 2. - Average time taken to process MDA claims at Northern Region – 2.7 days during the first half of the fiscal, as against 2 days. - Average time taken for incorporating amendments in RCMC at Western Region – 4.7 days during the second half of the fiscal, as against 2 days. Handling of the process by another official in lieu of the regular one delayed the system initially, but was addressed in the later half of the fiscal. Usually the delay in amendments are only for want of certain documents, otherwise if the documents are in order we issue on the same day. This systems is still followed Action Taken report – Minutes dated November 23, 2012

5. FEDERATION OF INDIAN EXPORT ORGANISATIONS Sl.No. MinutesAction Taken 3. Causes of the deviations were briefed to DG & CEO as under, respectively: i) Induction of new employee in the process delayed the system initially. But was addressed in the later half of the fiscal. He directed HoD personnel to ensure proper training to staff before entrusting with any new responsibility. Induction of new employee take place from time to time based on requirements of the Head Office and or Regional/Chapter Offices. With regard to training, it is submitted that induction orientation is being done before entrusting with any new responsibility. Action Taken report - …………..

6. FEDERATION OF INDIAN EXPORT ORGANISATIONS Sl.No. MinutesAction Taken 4. The ISO systems in FIEO DG & CEO directed to update the internal audit schedule which will henceforth be held at Head Office and the Northern Region office once every year and in rotation every year in the order of Eastern Region, Western Region and Southern Region. FIEO’s Common Procedure manual clause 7.2 has hence been updated. Action Taken report - …………..

7. FEDERATION OF INDIAN EXPORT ORGANISATIONS Sl.No. MinutesAction Taken 5. DG & CEO Suggested to continue with the objectives and targets at the same level as that of the previous year to allow sufficient lead time for stabilisation of the new offices which have come up during the period. He advised all the HoDs to voluntarily display better service delivery norms so that they get reflected in the next evaluation of ISO system and much more improved service delivery norms, objective and targets could be set. …..(HO) ……(NR) …….(WR) ……(SR) …..(ER) Action Taken report - …………..

8. FEDERATION OF INDIAN EXPORT ORGANISATIONS Minutes Action Taken 6. DG & CEO directed HoD (Quality) to include Rajasthan, Kerala and Jharkhand Chapters in the FIEO’s ISO Systems in the next fiscal. Kerala and Jharkhand Chapters have been recommended for ISO certification by the internal auditors. Will include Rajasthan and Indore Chapters next year 7. DG & CEO said that Human Resources were the most valuable assets of any organisation and advised the Regional/Chapter Heads and also the HoD Personnel to work out detailed training schedule for the employees well in advance for the next fiscal. Trainings provided: Management Development Programme (MDP) Mr A P Srivastava, Director, Ms Juin Choudhury, JEA (ER), Ms Soma Chaudhury, AD (ER), Mr Vineet Arora, ME MDP Smart Marktng in Competitive Service Sector Mr T C Bharati, AD MDP on Export Opportunities - Mr Mohit Hans, ME (NR) Internal Quality Auditor’s Training - Mr V K Sharma, DD (NR) Driving Skill Training Mr Bharat Singh, Mr Vikram Singh, Mr Anoop Kumar, Technical Assistance Programme on Sanitary and Phyto Sanitary (SPS) - Mr Chandranath Som, Jt DDG, Ms Manisha Jha, ME Technical Barrier to Trade- Mr Vinod Pal, Director WTO Studies; and WTO & Multilateral Trading System Mr Abhishek Tayal, JD Action Taken report - …………..

9. FEDERATION OF INDIAN EXPORT ORGANISATIONS Data Analysis April 2012 – March 2013

10. FEDERATION OF INDIAN EXPORT ORGANISATIONS Attribute NRKANPUR 1 st Half2 nd Half1 st Half2 st Half Avg Time taken for granting new RCMC & Membership 1 Day Same Day Avg Time taken for Renewal of RCMC & Membership 1 Day Same Day Avg Time taken for Incorporating changes/ amendments in RCMC 1 Day Same Day Avg Time taken for Issue of Certificate of origin Same Day Avg Time taken for Issue of Visa Recommendation letter Same Day Avg Time taken for Issue of Approval letter to members for MDA grant. Same Day1 Day -- Avg Time taken for processing of MDA Claims Same Day -- Summary of Data Collection From Northern Region Period covered April ’12 to March’13 (Measured Half Yearly)

11. FEDERATION OF INDIAN EXPORT ORGANISATIONS Attribute NRKANPUR 1 st Half2 nd Half1 st Half2 st Half No of Export Promotion Events organised Domestic 20 6 8 No. participants 987 931 289 525 Feed back Recd. 423 497 247 468 Positive feed back 423 497 247 468 -ve feed back - --- Abroad 1 2-- No. participants 10 23-- Feed back Recd. 9 17-- Positive feed back 9 17-- -ve feed back -- -- Total 21 22 6 8 No. participants 997 954 289 525 Feed back Recd. 431 514 247 468 Positive feed back 431 514 247 468 -ve feed back -- -- Summary of Data Collection From Northern Region Period covered April ’12 to March’13 (Measured Half Yearly)

12. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Northern Region Period covered April ’12 to March’13 (Measured Half Yearly) Attribute NRKANPUR 1 st Half2 nd Half1 st Half2 st Half % Growth in New Membership 358 194 Nos. 41 Nos 17 Nos Membership 3038 3437 325 370 Membership Vs Employee Strength 304:1344:1162:1185:1 Avg Time taken for processing of bills of the Suppliers. ---- Avg Time taken for delivery of courier letter ---- Avg Time taken for dispatch of letters ---- Reports published on non- traditional markets ---- %ge increase in the nos of events organized over the Apr-Sep 2011-12 and Oct-Mar 2011-12 period - events in new/less visited places 7 Nos9 Nos6 Nos8 Nos

13. FEDERATION OF INDIAN EXPORT ORGANISATIONS Attribute WRAHMEDABAD 1 st Half2 nd Half1 st Half2 st Half Avg Time taken for granting new RCMC & Membership 3 days (Want of Document) 2 days2 Days1 Day Avg Time taken for Renewal of RCMC & Membership 4 days (due to ST balance) 2 days1 Day2 days Avg Time taken for Incorporating changes/ amendments in RCMC 1 day2 days Same Day 1 Day Avg Time taken for Issue of Certificate of origin Same Day Avg Time taken for Issue of Visa Recommendation letter Same Day Avg Time taken for Issue of Approval letter to members for MDA grant. Same Day Through Mumbai Avg Time taken for processing of MDA Claims Same Day Through Mumbai Summary of Data Collection From Western Region Period covered April ’12 to March’13 (Measured Half Yearly)

14. FEDERATION OF INDIAN EXPORT ORGANISATIONS Attribute WRAHMEDABAD 1 st Half2 nd Half1 st Half2 st Half No of Export Promotion Events organised Domestic 22 15 10 7 No. participants 1235 645 796 611 Feed back Recd. 445 383 278 156 Positive feed back 427 377 278 156 -ve feed back 136-- Abroad - 2 -- No. participants - 33 -- Feed back Recd. - 33 -- Positive feed back - 33 -- -ve feed back - - -- Total 22 17 10 7 No. participants 1235 678 796 611 Feed back Recd. 445 416 278 156 Positive feed back 427 410 278 156 -ve feed back 13 6 -- Summary of Data Collection From Western Region Period covered April ’12 to March’13 (Measured Half Yearly)

15. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Western Region Period covered April ’12 to March’13 (Measured Half Yearly) Attribute WRAHMEDABAD 1 st Half2 nd Half1 st Half2 st Half % Growth in New Membership -8.50%3.74%-41%-5% Membership 4912550121542441 Membership Vs Employee Strength 214:1239:1718:1814:1 Avg Time taken for processing of bills of the Suppliers. 1 Day2 Days5 Days 5 days Avg Time taken for delivery of courier letter 1 Day- 1 days Avg Time taken for dispatch of letters Same Day - Reports published on non-traditional markets Nil - %ge increase in the nos of events organized over the Apr-Sep 2011-12 and Oct-Mar 2011-12 period - events in new/less visited places. 100%5 Nos4 Nos1 Nos

16. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Southern Region Period covered April ’12 to March’13 (Measured Half Yearly) Attribute SZBangalore ChapterHyderabad Chapter 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half Avg Time taken for granting new RCMC & Membership 1 DaySame Day Avg Time taken for Renewal of RCMC & Membership Same Day Avg Time taken for Incorporating changes/ amendments in RCMC Same Day 1 DaySame Day Avg Time taken for Issue of Certificate of origin Same Day Avg Time taken for Issue of Visa Recommendation letter Same Day Avg Time taken for Issue of Approval letter to members for MDA grant. Same Day -- Avg Time taken for processing of MDA Claims Same Day NilSame Day--

17. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Southern Region Period covered April ’12 to March’13 (Measured Half Yearly) Attribute SZBangalore ChapterHyderabad Chapter 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half No of Export Promotion Events organized. Domestic 14 28 8 12 8 7 No. participants 1772 1720 515 484 297 343 Feed back Recd. 246 686 190 258 115 262 Positive feed back 148 347 14 100 107 260 -ve feed back - - 41 10 8 2 Abroad 1 3 ---- No. participants 17 38 ---- Feed back Recd. 17 38 ---- Positive feed back 17 - ---- -ve feed back - - ---- Total 15 31 8 12 8 7 No. participants 1789 1758 515 484 297 343 Feed back Recd. 263 724 190 258 115 262 Positive feed back 165 347 14 100 107 260 -ve feed back - - 41 10 8 2

18. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Southern Region Period covered April ’12 to March’13 (Measured Half Yearly) Attribute SZBangalore ChapterHyderabad Chapter 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half % Growth in New Membership 39% 36% 25% -60.87% 4.21%- Membership 1262 1467 501 548 746 801 Membership Vs Employee Strength 140:1163:1100:1109:1186:1200:1 Avg Time taken for processing of bills of the Suppliers. 1 Day 14 Days 5 Days6 Days - Avg Time taken for delivery of courier letter 1 Day 3 Days2 Days Avg Time taken for dispatch of letters Same Day 1 DaySame Day Reports published on non- traditional markets Nil -- %ge increase in the nos of events organized over the Apr-Sep 2011- 12 and Oct-Mar 2011-12 period - events in new/less visited places. -60%6 Nos9 Nos91%2 Nos1 No

19. FEDERATION OF INDIAN EXPORT ORGANISATIONS Attribute EZBBSR Chapter 1 st Half2 nd Half1 st Half2 st Half Avg Time taken for granting new RCMC & Membership 1 Day Same Day Avg Time taken for Renewal of RCMC & Membership Same Day1 Day Same Day Avg Time taken for Incorporating changes/ amendments in RCMC 1 Day Same Day Avg Time taken for Issue of Certificate of origin Same Day 1 DaySame Day Avg Time taken for Issue of Visa Recommendation letter Same Day 1 Day No Application Received Avg Time taken for Issue of Approval letter to members for MDA grant. 1 Day6 Days - No MDA Claim Received Avg Time taken for processing of MDA Claims Same Day - No MDA Application received Summary of Data Collection From Eastern Region Period covered April ’12 to March’13 (Measured Half Yearly)

20. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Eastern Region Period covered April ’12 to March’13 (Measured Half Yearly) Attribute EZBBSR Chapter 1 st Half2 nd Half1 st Half2 st Half No of Export Promotion Events organised Domestic - 7 9 5 No. participants - 379 558 328 Feed back Recd. - 237 308 125 Positive feed back - 237 288 116 -ve feed back --- 9 Abroad - 1 -- No. participants - 11 -- Feed back Recd. - 10 -- Positive feed back - 10 -- -ve feed back ---- Total - 8 9 5 No. participants - 390 558 328 Feed back Recd. - 247 308 125 Positive feed back - 247 288 116 -ve feed back --- 9

21. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Eastern Region Period covered April ’12 to March’13 (Measured Half Yearly) Attribute EZBBSR Chapter 1 st Half2 nd Half1 st Half2 st Half % Growth in New Membership -26%-37%-19.23 85.71% Membership 1008 1130 175 200 Membership Vs Employee Strength 112:1126:187:1100:1 Avg Time taken for processing of bills of the Suppliers. -6 Days- N.A. Avg Time taken for delivery of courier letter 1 Day2 Days1 Day Avg Time taken for dispatch of letters Same Day2 Days1 DaySame Day Reports published on non- traditional markets -Nil-N.A. %ge increase in the nos of events organized over the Apr-Sep 2011- 12 and Oct-Mar 2011-12 period - events in new/less visited places -1 No.50%63%

22. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection from Chapters Period covered April ‘12 to March’13 Attribute ADMINPOLICYMRDBANKINGSERVICESPERS 1 st Half 2 nd Half 1 st Half 2 st Half 1 nd Half 2 nd Half 1 nd Half 2 nd Half 1 nd Half 2 nd Half 1 nd Half 2 nd Half Avg Time taken to Issue of Visa Recommendation letter ---- Same Day ------ No of Export Promotion Events organised ------------ Domestic --10681334-6-- No. participants --80349562720390175-139-- Feed back Recd. --53151444571-88-98-- Positive feed back --53148444566-83-97-- -ve feed back ---3-----1-- Abroad ----83---1-- No. participants ----24093---10-- Feed back Recd. ----23190---10-- Positive feed back ----20190---10-- -ve feed back ------------ Total --10616 34-7-- No. participants --80349802813390175-149-- Feed back Recd. --53151675661-88-108-- Positive feed back --53148645656-83-107-- -ve feed back ---3-----1--

23. FEDERATION OF INDIAN EXPORT ORGANISATIONS Avg Time taken for processing of bills of the Suppliers. -1 Day---------- Avg Time taken for delivery of courier letter ------------ Avg Time taken for dispatch of letters ------------ Reports published on non- traditional markets ---N.A.96- ---- %ge increase in the nos of events organized over the Apr-Sep 2011- 12 and Oct-Mar 2011-12 period - events in new/less visited places. --100%N.A. - ---- Attribute ADMINPOLICYMRDBANKINGSERVICESPERS 1 st Half 2 nd Half 1 st Half 2 st Half 1 nd Half 2 nd Half 1 nd Half 2 nd Half 1 nd Half 2 nd Half 1 nd Half 2 nd Half Summary of Data Collection from Chapters Period covered April ‘12 to March’13

24. FEDERATION OF INDIAN EXPORT ORGANISATIONS New Delhi Quality Objectives & Targets - Year 2012-13 Target Group/ ActivityObjectiveAchievement TargetFrequency of Measuremen t All depts. at RO & HOTo adhere to turn round time ( Refer to Data Sheet) 95%Half Yearly Membership growth by ROs To increase Membership strength10 %Half Yearly FIEO Award ( RO + HO) To collect more number of award applications from members 10 % over previous yearYearly Respective HoDs Organising events at HO/ROs To obtain feedback from the participants Positive feedback out of the total no. of feedbacks 90 % (Events abroad) 65% (Domestic events) 70% in both the cases Half Yearly Respective HoDs Organising events at HO/ROs i)To increase the number of events ii)Additionally, there should be an increase in the events at new places/less visited places. 8% increase in both the cases Half Yearly Publication Cell at HOi)Publishing country/ market reports on non traditional markets during the year ii)To increase the number of useful publications Min 2 nos during the year By min 10 % over the last year Half Yearly

25. FEDERATION OF INDIAN EXPORT ORGANISATIONS Target Group/ Activity Objective Achievement Target NZEZWZSZ AHMD. Chapt. BLR Chapt. BBSR Chapt. HYD Chapt. KNP Chapt All depts. at RO & HO To adhere to turn round time (Refer to Data Sheet) (measure in seven cases) 95% OK NOT OK OK Membership growth by ROs To increase Membership strength 10 % 29.2311.7715.7126.6811.3112.7610.50 1032.62 FIEO Award ( RO + HO) To collect more number of award applications from members 10 % over previous year N.A. Respective HODs Organising events at HO/ROs To obtain feedback from the participants To obtain positive feedback out of the total no. of feedbacks 90 % (Events abroad) 79% 91%100% --- -- 65%(Domestic events) 48% 63%44%27%26%45%49% 59%88% 70% in both the cases 100% 63%97%51%100%25%49% 97%100% Respective HODs Organising events at HO/ROs i)To increase the number of events ii)Additionally, there should be an increase in the events at new places/less visited places. 8% increase in both the cases 43 Nos 16 Nos 8 Nos. 1 Nos. 39 Nos 6 Nos 46 Nos. 2 Nos 17 Nos 5 Nos 20 Nos 11 Nos. 14 Nos. 15 Nos. 3 Nos 14 Nos. Publication Cell at HO i)Publishing country/ market reports on non traditional markets during the year ii)To increase the number of useful publications Min 2 nos during the year By min 10% over the last year (20011-12) - ------ -- Achievement Vs Quality Objectives & Targets for the year 2012-13

26. FEDERATION OF INDIAN EXPORT ORGANISATIONS New Delhi Quality Objectives & Targets Year 2013-14 Target Group/ ActivityObjectiveAchievement TargetFrequency of Measurement All depts. at RO & HOTo adhere to turn round time ( Refer to Data Sheet) 95%Half Yearly Membership growth by ROs To increase Membership strength10 %Half Yearly FIEO Award ( RO + HO) To collect more number of award applications from members 10 % over previous year Yearly Respective HoDs Organising events at HO/ROs To obtain feedback from the participants Positive feedback out of the total no. of feedbacks 90 % (Events abroad) 65% (Domestic events) 75% in both the cases Half Yearly Respective HoDs Organising events at HO/ROs i)To increase the number of events ii)Additionally, there should be an increase in the events at new places/less visited places. 8% increase in both the cases Half Yearly Publication Cell at HOi)Publishing country/ market reports on non traditional markets during the year ii)To increase the number of useful publications Min 2 nos during the year By min 10 % over the last year (2012-13) Half Yearly

27. FEDERATION OF INDIAN EXPORT ORGANISATIONS Internal Audit Summary April 2012 – Sept 2013

28. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Processing of Membership & RCMC Application Non-ConformitiesOfficeAuditor Delay in depositing cheques to the extent 3-4 days. FIEOERSh. Sushil Kumar No records disposed or not removed from database FIEOSRSh. Rajesh Bhatia No records disposed Disposed list not prepared. BangaloreSh. Rajesh Bhatia Letter of authority no separate file maintained. RCMC after one month no D/L issued Database of non member not available Congratulatory letter not available after Dec. 2012 HyderabadSh. K Unnikrishnan In one and two cases dak entries are not made. Dak entries to be made all incoming dak. Letter of authority in the company’s letterhead not obtained. KeralaSmt. Santhi Advised that henceforth all applications be entered in DMS and disposal be shown accordingly. AhmedabadSh. A P Srivastava

29. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Processing of Membership & RCMC Application Non-ConformitiesOfficeAuditor Advised that all applications may be received through DMS and disposal may be recorded in DMS in order to have better control. WRSh. A P Srivastava Authorisation to sign membership application not in policy file DMS Module not found IEC not self certified – Maa Dura Enterprises New RCMC issued in 15 days – Pandit Shilp Kendra RCMC issued without export return – Chhotanagpur Graphite Industries DATA verification stamp for renewal cases not found. RanchiSmt. Soma Chaudhury

30. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Issue of Visa Recommendation Letter Non-ConformitiesOfficeAuditor Issued to non members for trade fairs but not mentioned in the VISA register. There is no procedure to ascertain when the recommendation letter was delivered or dispatched FIEOERSh. Sushil Kumar Master list not Maintained. Visa recommendation letter register Oct 12 to March 13 not maintained Membership status and receipt Maintained. FIEOSRSh. Rajesh Bhatia No records disposed. List not prepared BangaloreSh. Rajesh Bhatia Authorisation to issue VRL not available. Letter issued without documents. No receipt entry Feedback forms not available HyderabadSh. K Unnikrishnan Record of authorization for signing VRL not available RanchiSmt. Soma Chaudury

31. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Issuing Certificate of Origin Non-ConformitiesOfficeAuditor ASEAN/SAPTA master list not maintained. 3 years record not disposed off. Master list of files not available FIEOSRSh. Rajesh Bhatia No records disposed. Master list of files not prepared. BangaloreSh. Rajesh Bhatia Instead of signing in the duplicate copy of the APTA certificate, signed in the photocopy of the certificate. Indemnity Bond obtained from the exporters on letterhead instead of Bond sheets. Payment without service Tax collected from the exporters. A note in this regard submitted to regional head for approval but approval not traceable. KeralaSmt. Santhi DMS module not foundRanchiSmt. Soma Chaudhury

32. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Handling MDA APPLICATION and Claims Non-ConformitiesOfficeAuditor Delay in two cases in issuance of approval letter. FIEOERSh. Sushil Kumar No records disposed off and list not available FIEOSRSh. Rajesh Bhatia Master list not Maintained. Disposition of records no files disposed Claims record application register not maintained BangaloreSh. Rajesh Bhatia Advised to include the name of register in the list of files. WRSh. A P Srivastava

33. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process for Handling query/problem/suggestion Non-ConformitiesOfficeAuditor Similar grievances being repeatedly submitted by exporters on the same issue are being treated as separate complaints. It implies that the number of queries reported is not correct. Pending list of grievances are being sent to Head Office on a monthly basis which does not give the correct position. FIEOERSh. Sushil Kumar Membership status document not maintained Follow up of pending cases no written record found. Thanks letter issued not found. FIEOSRSh. Rajesh Bhatia Records not disposed off No list available. List of pending issues sent to chairman & SR for further follow up Thanks letter issued not available. BangaloreSh. Rajesh Bhatia

34. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process for Handling query/problem/suggestion Non-ConformitiesOfficeAuditor File not listed in master file. No reply given to the party No follow up of pending cases List of pending issues – no system followed Identify the list of pending – no records Exporter communicated - no HyderabadSh. K Unnikrishnan Membership status to be verified and noted in all queries/problems List of grievances received and sorted out to be maintained to ascertain the pending cases. KeralaSmt. Santhi Advised to follow up on quarterly basis.WRSh. A P Srivastava

35. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process for Conducting Press Conference Non-ConformitiesOfficeAuditor Master list not available Last 3 years record disposed and no list maintained Press clippings no file list available. Thanks letter not sent FIEOSRSh. Rajesh Bhatia No records disposed Disposed list not prepared. Thanks letter not issued BangaloreSh. Rajesh Bhatia File of press release not traceable.HyderabadSh. K Unnikrishnan Advised to make a master list of filesWRSh. A P Srivastava Press Conference file to be mentioned in the Masterlist file, OrissaSh. Soma Chaudhury

36. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Participation in Trade Fairs/Organising Exhibition/BSM Non-ConformitiesOfficeAuditor No Records/List disposed Physical documents not maintained Approval application copy not available FIEOS R Sh. Rajesh Bhatia

37. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Organizing Open House/Meeting/Seminars Non-ConformitiesOfficeAuditor Feedback analysis to be incorporated with suggestions/advice as given by the participants. FIEOERSh. Sushil Kumar Circular sent to members only two three days prior to event No prior information given to PR division No background paper available in file No record of Minutes available No income expenditure available in file JaipurSh. Sushil Kumar Past records 3 years not disposed. Press release copy not in file FIEOSRSh. Rajesh Bhatia No records disposed Disposal list not maintained Press release not in file. BangaloreSh. Rajesh Bhatia

38. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Organizing Open House/Meeting/Seminars Non-ConformitiesOfficeAuditor Meeting record not available. Time norms in each case not ok HyderabadSh. K Unnikrishnan Submission of proposal and approval not obtained from two meetings/organized during 2012-13 Non members not identified from the list of participants/feedback from recd. From the participants KeralaSmt. Santhi Two cases scrutinized. Checklist in one case not found but was prepared in the next programme. Thanks letter in one case not sent Final income expenditure statement submitted to DG within 15 days of the conclusion of the event was not sent in both cases. TAT norms in the first case was not complied with. RanchiSmt. Soma Chaudhury

39. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of MR ACTIVITIES AT RO Non-ConformitiesOfficeAuditor No record disposed and no list prepared ISO audit NC review file not available. FIEOSRSh. Rajesh Bhatia No records disposed and no list prepared. BangaloreSh. Rajesh Bhatia No complaint file or Appreciation file OrissaSmt. Soma Chaudhury

40. FEDERATION OF INDIAN EXPORT ORGANISATIONS Purchase Procedure Non-ConformitiesOfficeAuditor There is no record to evaluate the quality of the goods supplied or services rendered FIEOERSh. Sushil Kumar No disposal of files papers. Data prior to 3 years are in the file FIEOSRSh. Rajesh Bhatia Advised to create item wise file immediatelyAhmedabadSh. A P Srivastava Advised to prepare the vendor list urgently.WRSh. A P Srivastava

41. FEDERATION OF INDIAN EXPORT ORGANISATIONS MAKING OF PRESS RELEASES Non-ConformitiesOfficeAuditor Master list not available Last 3 years record disposed and no list maintained Press clippings no file list available. Thanks letter not sent FIEOSRSh. Rajesh Bhatia No records disposed Disposed list not prepared. Thanks letter not issued BangaloreSh. Rajesh Bhatia File of press release not traceable.HyderabadSh. K Unnikrishnan Advised to make a master list of filesWRSh. A P Srivastava

42. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Maintenance of Office Equipment Non-ConformitiesOfficeAuditor No record found to ascertain the break down and time consumed to restore FIEOERSh. Sushil Kumar No record found to ascertain the break down and time consumed to restore. JaipurSh. Sushil Kumar No records disposed No list maintained. FIEOSRSh. Rajesh Bhatia No records disposed and no list prepared. BangaloreSh. Rajesh Bhatia Advised to Complete the log book update No formal work order/purchase order was issued to any vendor/service provider. WRSh. A P Srivastava Evaluation of supplier/service provider not carried out OrissaSmt. Soma Chaudhury

43. FEDERATION OF INDIAN EXPORT ORGANISATIONS Thank You