1. Managing Services Spend

2. Definition: Oracle’s BPO Program
Business Process Outsourcing (BPO) is the outsourcing of a related set of business processes to an organization other than your own.
Not just IT or apps management services
The objective of BPO Powered by Oracle is to offer both buyers and supplies a truly complete solution enabling process continuity and deployment flexibility with the lowest TCO and risk to business process transition

3. BPO Powered by Oracle
Strategy
“BPO Powered by Oracle” places Oracle applications, technology and ancillary services “under the hood” of BPO Provider service offerings
Objective
To help BPO providers reduce risk, lower cost and improve flexibility in the services offered to their customers and provide “BPO Powered by Oracle” choices to our customers.
The objective of BPO Powered by Oracle is to offer both buyers and supplies a truly complete solution enabling process continuity and deployment flexibility with the lowest TCO and risk to business process transition

4. Service Provider Software Matters
Look for a service provider that delivers BPO Powered by Oracle:
Protect your investment – now and future
Reduce process transition risk
Improve time-to-deployment
Mitigate change management disruption
Improve process continuity
Increase end-user adoption
Oracle solutions deliver:
Lower operational TCO
Tools/templates enable standardized deployments
Proven upgrade track record

5. e-Procurement and Services Procurement Powerful Combo to Manage Goods and Services Spend
Capability
Goods
Services
Powerful, easy to use self service capability X
Configurable, flexible approval workflow
Simple services requisition management
Integration with Enterprise ERP suite
Easy to use catalogs for purchasing indirect goods
Integration with Resource Management
Competency based requisitions
Integrated strategic sourcing module and bidding ability for Services
Services specific workflow items like interviews and on-boarding/off-boarding
VMS capability
Integrated, rules based time reporting, progress reporting and expense reporting feeds back to projects and financials
Integrated pro-forma invoicing 5 5

6. Preferred Supplier Enforcement
Specific Benefits
Driver
Benefit
Best Practices
Competitive Bidding
2-5% Hard Cost Savings
Enforce contract rates & require minimum number supplier bids/resumes
Enforce “market-driven” rate bands (not-to-exceed)
Monitor rates by position/supplier
Preferred Supplier Enforcement
1.5-5% Hard Cost Savings
Enforce supplier selection logic and manage exceptions
Capture qualitative and quantitative metrics to feed performance scorecards
Increase buying leverage buying using less suppliers
Process Efficiency
1-2% Savings, 55%+ cycle time reductions
Close loop procure to pay process
Enforce no-PO no-Buy policy
Automate PO/CO/Invoice processes
Visibility & Control
Risk Mitigation
Eliminated/Control co-employment risk
Increase supplier quality – drive more spend to the best suppliers
Auditable process tracking
Accurate Invoicing
1-2% Hard Cost Savings
Auto-generated invoicing from timesheets and deliverables
Automated rate sheet compliance
Automated budget compliance
Early Pay Discount
1-4% Hard Cost Savings
Negotiate and enforce discounts
Don’t negotiate discounts that can’t be enforced
Evaluated Receipt Settlement (ERS)
Automated invoice generation
** Not illustrated – headcount optimization / increased capacity 6

7. About Provade
Mission: To enable companies to gain the maximize spend under management while leveraging current investments in Oracle Technology & Infrastructure
HQ in Silicon Valley with global presence (Sydney, Singapore, UK, Hong Kong, India)
Oracle Tier 1 Procurement SaaS Partner
Largest sPro customer for Oracle
MASSIVE spend volume
No single instance under $100M in annual spend under management (throughput)
Over $1.6 billion in spend in 2007 alone
Sample Customers

8. Provade delivery model
Procurement
Strategic Sourcing
Benchmarking
Category Management
Content Management
Supplier Management
Contract Management
Candidate Sourcing
Requisition Management
Candidate Management
On-Boarding / Off-Boarding
Non-Panel Sourcing
Compliance Management
Timesheet / Approvals
Payment
Invoice Management
Exceptions Management
Payroll (Direct)
Compliance Reporting
Analytics
Benefits Tracking
Compliance Reporting
Time to Recruit and Fulfilment ratio
Candidate and Supplier Performance
Spend Analytics
Global Managed Services Provider
Global Managed Services Provider
Implementation
Help Desk
Change Management
Global Managed Services Provider
&
Support Services
Technology Foundation
Oracle/PeopleSoft Service Procurement Provade Enhanced (Provade CSM)
Infrastructure Services
SAS70 Level II Certified
(24/7 Availability, Security, Integrity)

9. Case Study: Regional Subsidiary of a Global Financial Services Firm
Project Scope
Drive spend for contingent labor, professional recruitment, legal and consulting towards preferred suppliers with renegotiated rates
Automate the procure-to-pay process to facilitate compliance and increase visibility
Approach
Phased program to address contingent labor and professional recruitment spend first, with legal and consulting spend thereafter
Utilize Provade Managed Services to manage these categories of spend
Strategic Sourcing to select preferred suppliers, as well as negotiate rates and contract terms
Ongoing Category Management services to monitor and report on program status, savings and supplier performance
Implementation and rollout of Provade Category Spend Manager™ (Provade CSM), an on-demand procure-to-pay system based on Oracle/PeopleSoft procurement applications
Results-to-Date
Renegotiated and standardized bill rates for each service that resulted in a 16% rate reduction
Savings of 10-15% in each category
Eliminated the manual entry of 10,000+ invoices/year
75%+ reduction in supply base
Increased quality of contractors and services provided
Profile
Regional division of a large global financial institution
9,000+ employees
Background
Division growing rapidly
Lack of visibility into
Services spend
Contractors onsite
Management of intellectual property by contractors
Inconsistent process to request and manage services across operating units
Increasing number of exceptions from invoicing errors

10. Services Case Study: Global Enterprise Solutions Company
Project Scope
$250M in spend for North America and Asia-Pacific
Address other global areas in following phases
Approach
Complete Managed Services
On-site resources to manage procure-to-pay process
Supplier management, including contracting, monitoring and management
Consolidated invoicing to simplify settlement
Program management to help organization drive ongoing savings and additional opportunities
Provade Category Spend Manager
Self-service online requisitioning
Transactional sourcing
Timesheet and Expenses
Integration with Oracle iProcurement and Financials
Results-to-Date
Mitigation of risk from co-employment
Consolidation of supplier contracting terms into a standardized MSA
Improved compliance to procurement policies
Process efficiencies from consolidated invoicing
Improved visibility for department managers
Profile
60,000+ employees
7,000+ contractors
250+ suppliers
Background
$250M+ in annual contingent labor and subcontracted services spend in the US, Europe and Asia-Pac
Lacking full visibility into global contingent labor spend
Centralized procurement with resource constraints
Oracle eBusiness Suite for Procure-to-Pay
One of our customers is a large global enterprise solutions company who engaged us to help them manage their contingent labor and professional services spend. The company was growing quickly organically and through acquisition. They lacked the visibility they wanted into their global contingent labor spend, but centralized procurement was challenged to keep their headcount static, even while spend was growing.
They went live on our Managed Services and Provade CSM for a category of contractor spend, including the on boarding of new suppliers in 8 weeks.
Our customer saw immediate, tangible benefits, including:
Getting a handle on their coemployment risk. Before engaging Provade, their process for evaluating tenure was manual and very tedious. With our services in place, they were able to identify contractors that could violate their tenure policy and were immediately removed
They now have hands-free, automated AP for their services spend. No more late payments and now they have the infrastructure in place to enforce prompt-pay discounts. Disputes are down almost 90%
Renegotiate their supplier contracts into a standard Master Services Agreement
Enforcement of corporate policies and procedures, including ensuring that there is a valid PO in place and background checks are done before contractors come on site
Now that they have visibility, the businesses now have much easier time budgeting their services spend
And finally, supplier satisfaction has increased dramatically now that they are receiving their payments in a more timely manner.

11. Migration Case Study: Fortune 500 Financial Institution
Project Scope
Transition of niche provider solution to Provade
Go-live with $400M of contingent labor and professional services spend in first phase
Second phase to integrate with on-boarding/off-boarding systems and have Provade be the system-of-record for all contingent workers
Approach
Provade Category Spend Manager™ to manage contingent labor and professional services spend
Conversion of all contractor and supplier data over to new system
Full integration with PeopleSoft Financials
Training
Level 2 Technical Support and Data Maintenance Services
Profile
38,000 employees
30,000+ contractors
90+ suppliers
600 active users
Background
Currently doing $700M+ in annual contingent labor and professional services spend, which is growing rapidly due to M&A
Issues with their second point solution to manage services spend
Lacked the promised integration
Viability concerns – owner of solution has changed twice
Support and stability issues
PeopleSoft Enterprise ERP

12. Summary Obtain highest value of spend under management
Provide enterprise procure to pay solution for all categories possible on a single stack
Obtain highest throughput possible
Achieve best-in-class savings on total spend
Conservatively recognizing cost savings of 6% with no assistance and up to 15% within months of “go-live” with Provade’s Managed Services offering
Drive compliance, reduce overhead
Provade’s “same technology stack” solution provides full transactional audit trail while integrating to Oracle
Improve ‘effectiveness’ of spend management
By providing req-to-check processing and tying into Oracle, spend is now clear and actionable
Deploy a ‘storefront’ model to enable easy, self-service spend management processes
Provade solution seamlessly directs users through e-procurement technology and leverages future Oracle investments

13. Questions