1. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration Chapter Four Configuring Outlook and Outlook Web Access

2. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 2 Objectives Understand the different client access methods supported by Exchange servers Configure Microsoft Outlook 2003 to connect to an Exchange server Connect to an Exchange server using an Internet e-mail client such as Outlook Express Use Outlook Web Access to connect to an Exchange server from a Web browser Secure connections to Outlook Web Access

3. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 3 Configuring Outlook and Outlook Web Access Outlook client allows users to gain access to their mailbox Alternatives include: –Outlook Web Access –Outlook Mobile Access –Internet e-mail clients

4. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 4 Exchange Client Access Exchange Server 2003 allows client connections via several methods: –Microsoft Outlook –Web browsers, using Outlook Web Access –Outlook Mobile Access –Internet e-mail clients, such as Outlook Express or Eudora

5. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 5 Microsoft Outlook Primary client software package used to connect to and interact with an Exchange server Benefits of using Outlook 2003: –Access using the RPC over HTTP protocol –Easier synchronization –.pst file format includes support for a larger storage capacity and Unicode data –Authentication using Kerberos –Support for Cached Exchange Mode

6. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 6 Microsoft Outlook Web Access Key features: –Compression support –Forms-based authentication –Support for Secure MIME Available in two different versions: –Basic version is supported on most operating systems and browsers –Premium version provides access to new and advanced Web access features

7. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 7 Outlook Mobile Access Provides support for client connections from mobile devices: –Cell phones –Pocket PC devices

8. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 8 Third-party Software Used to access Exchange mailbox to send or receive messages via an Internet connection

9. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 9 Microsoft Outlook 2003 Provides complete interoperability with all Exchange messaging and collaboration features

10. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 10 Installing Microsoft Outlook 2003 Microsoft Outlook 2003 is provided as a component of the Microsoft Office 2003 suite

11. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 11 Activity 4-1: Installing Microsoft Outlook 2003 Time Required: 15 minutes Objective: Install Microsoft Outlook 2003 Description: Outlook 2003 is installed as part of the Microsoft Office 2003 suite

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13. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 13 Configuring User Access Outlook 2003 can be configured to access different server types: –Microsoft Exchange Server –POP3 mail servers –IMAP4 mail servers –HTTP mail servers (such as Hotmail) –Third-party mail servers (such as Novell GroupWise)

14. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 14 Activity 4-2: Configuring User Access to an Exchange Server Using Microsoft Outlook Time Required: 15 minutes Objective: Configure user access to an Exchange server from Outlook 2003 Description: After Outlook 2003 is installed, configure user account settings to allow user to access his mailbox and related Exchange features

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17. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 17 Using Internet E-mail Clients Before users can connect, the appropriate Exchange virtual server associated with POP3 or IMAP4 must be enabled

18. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 18 Activity 4-3: Connecting to Microsoft Exchange Server Using IMAP4 Time Required: 15 minutes Objective: Configure Outlook Express to connect to an Exchange server using IMAP4 Description: Internet e-mail client software packages that support POP3 and IMAP4 mail access can be configured to connect to an Exchange Server system after the virtual server is enabled and the client is configured

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21. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 21 Exploring Outlook Web Access Outlook Web Access provides access to Exchange Server from remote locations

22. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 22 Activity 4-4: Exploring Outlook Web Access Time Required: 15 minutes Objective: Explore the premium version of Outlook Web Access Description:To allow remote users to access their mailbox and related Exchange features, Outlook Web Access provides access from a Web browser

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26. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 26 Redirecting Client Requests To make it easier for users to connect to the Exchange server running Outlook Web Access, it often helps to simplify the uniform resource locator (URL) used to connect to the server

27. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 27 Activity 4-5: Configuring Simplified User Access to Outlook Web Access Time Required: 15 minutes Objective: Configure a simplified URL for Outlook Web Access Description: To simplify access to Outlook Web Access, configure IIS redirection settings such that users do not need to input an entire URL

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30. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 30 Securing Outlook and Outlook Web Access User connections to Outlook Web Access are authenticated, but all communications between the Web browser and the Exchange server are unsecured (default) Secure the session between the browser and the Exchange server using Secure Sockets Layer (SSL) communication

31. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 31 Securing Outlook and Outlook Web Access (continued) To implement SSL, the Default Web Site where Outlook Web Access is running must be configured with a Web server certificate To implement SSL, you first must obtain the required Web server certificate from a certificate authority (CA) –A CA is an organization entrusted with validating or “vouching for” the identity of an organization

32. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 32 Installing Certificate Services To issue certificates, Certificate Service first must be installed and configured

33. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 33 Activity 4-6: Installing Certificate Services Time Required: 15 minutes Objective: Install Windows Server 2003 Certificate Services Description: To issue your own Web server certificate, Certificate Services first must be installed

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35. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 35 Obtaining and Installing a Server Certificate After Certificate Services is installed, create certificate requests and implement policies to control how certificates are issued

36. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 36 Activity 4-7: Installing a Server Certificate to Require SSL Communications Time Required: 15 minutes Objective: Install a Web server certificate and configure Outlook Web Access to require SSL communications Description: To allow secure SSL-based connections to OWA, a Web server certificate must be installed, and the Default Web Site must be configured

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40. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 40 Testing a Secure Connection Be certain that secure connections to Outlook Web Access are functioning correctly by testing the connection

41. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 41 Activity 4-8: Testing an SSL-Secured Outlook Web Access Connection Time Required: 15 minutes Objective: Test an SSL connection Description: After a Web server certificate is installed and SSL settings are configured, test that the server will allow SSL-based connections

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44. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 44 Forms-based Authentication and Outlook Web Access Compression When enabled, users are prompted with a logon screen Users supply domain, user name, and password credentials –Stored in a cookie that is deleted when the user closes the Web browser Server running Outlook Web Access must be configured to require SSL client connections

45. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 45 Forms-based Authentication and Outlook Web Access Compression (continued) Three levels of compression are supported for Outlook Web Access: –None – nothing is compressed –Low – static pages are compressed –High – both static and dynamic pages are compressed

46. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 46 Activity 4-9: Enabling Forms-based Authentication and Compression for Outlook Web Access Time Required: 15 minutes Objective: Enable forms-based authentication and compression for Outlook Web Access Description: After SSL is enabled for the Default Web Site, it is possible to enable both forms-based authentication and compressions settings for Outlook Web Access

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50. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 50 RPC over HTTP Remote users running Outlook 2003 can securely connect to an Exchange Server 2003 system with RPC (Remote Procedures Calls) over HTTP In the past, companies had to relied on VPN connections for security

51. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 51 Front-end and Back-end Exchange Servers For environments that include multiple Exchange servers a front-end/back-end server may be deployed Front-end servers are deployed at the perimeter of the corporate network, or in a demilitarized zone (DMZ – network created between the Internet and the private corporate network) Responsible for connecting to and communicating with the back-end server that holds the user’s mailbox

52. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 52 Front-end and Back-end Exchange Servers To be designated as a front-end server to process RPC over HTTP requests : –The system on which Exchange Server 2003 is installed must have the RPC over HTTP Proxy networking component installed –The Exchange server cannot host any user mailboxes

53. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 53 Front-end and Back-end Exchange Servers (continued) –The Exchange server cannot host public folders –The Exchange server must be part of the same Exchange organization as the back-end servers to which it will connect –SSL must be enabled for the RPC virtual directory in IIS

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55. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 55 Implementing RPC over HTTP Connectivity To implement RPC over HTTP connections both the client and server must be configured

56. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 56 Activity 4-10: Implementing RPC over HTTP Connections for Outlook 2003 Time Required: 15 minutes Objective: Implement RPC over HTTP connections for Outlook 2003 Description: Outlook 2003 can be configured to connect to an Exchange Server 2003 system using the RPC over HTTP protocol

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63. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 63 Summary Exchange Server supports many connectivity options Outlook 2003 is the most fully featured client software package for connecting to Exchange Server 2003 systems Outlook Web Access allows users to connect to Exchange mailbox and collaboration features using a Web browser Outlook Web Access editions include Basic and Premium

64. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 64 Summary (continued) To secure Outlook Web Access communications, a Web server certificate should be installed and the server should require SSL connections The server certificates required to implement SSL can be acquired from a trusted CA Outlook Web Access supports forms-based authentication and compression on systems with SSL communication Outlook 2003 clients and Exchange Server 2003 systems over TCP/IP networks use RPC over HTTP

65. 70-284 MCSE Guide to Microsoft Exchange Server 2003 Administration 65 Summary (continued) Using RPC over HTTP connections in conjunction with SSL encryption reduces the need for clients to connect to the network hosting Exchange Server using a VPN connection With multiple Exchange servers, users typically create a secure connection with a front-end Exchange server located on a DMZ network The front-end Exchange server acts as a Proxy for all communications between the client and the back-end server on which the user’s mailbox resides