1. LEADERSHIP BY DESIGN: COMMITTED TO STRONGER PUBLIC LIBRARY GOVERNANCE BY 2010 Catherine Biss, CEO Markham Public Library Markham: Population 276,000 6 Branches (2 @ 30,000, 1 @ 23,000, 2 @ 15,000 and 1 @ 3,200 sq. ft) 1 @ 20,000 sq. ft. in initial planning for opening in 2009.

2. LIBRARY IN 2010 Vital community role Fully merchandized for customer convenience Staff are customer service experts Technology is pervasive Open for customer convenience

3. GOVERNANCE Why Policy Governance? Clear framework for staff action. Focused outward.

4. RELATIONSHIP WITH COUNCIL Key information role re council issues. Contribute to local economic development. Libraries are civic and cultural centres.

5. STAFF RETENTION Trust Variety of projects Consultation Workload Employer of Choice Succession Planning