2. Tony Payne Risk Manager Arriva Midlands

3. R isks Introduction to: I ncidents P rocedures

4. Content: -Accident statistics -Identify risks -Road rage and you -Reporting procedures -Case study Risks Incidents Procedures

5. You are all new drivers to the Bus industry, you have all been driving a short period, tell me what are your early: -Experiences -Perceptions -Thoughts About Bus Driving? Risks Incidents Procedures

6. New drivers are more likely to have an accident within the first year of driving? True or False? Risks Incidents Procedures

7. Incidents Involving Drivers With Less Than 12 Months Experience 6 months Y.T.D

8. PCV Incidents 2006 / 2007 / 2008 YTD

12. Driving Facts: British business is losing up to £2.9 billion a year as a consequence of road traffic collisions involving people at work. Last year, 3,221 people died in road collisions, there were 280,840 road casualties. It is estimated that a third (33%) of all accidents involve at-work drivers. There are around 30.6 million cars on British roads and 3.67 million commercial vehicles. Drivetech.co.uk Risks Incidents Procedures

13. Driving Facts: Risk increases five fold for drivers travelling at 25 per cent above the average speed, as much as from drinking and driving. Speed is a major contributory factor in around one – third of all road crashes. Hit by a car at 40mph a pedestrian has a 85 per cent chance of being killed, at 30mph he has a 45 per cent chance of being killed, whilst at 20mph the risk falls to 5 per cent. Each of us has a 1 in 17 chance of being killed or seriously injured in a road crash during our lives. Source: Transport2000.org.uk Risks Incidents Procedures

14. Why do accidents happen ? What causes accidents? Discuss………

15. From the following slides identify the risks! Risks Incidents Procedures

24. Do buses get damaged? Risks Incidents Procedures

30. Road Rage And You !!

31. What is Road Rage? May be triggered by a misunderstanding or a lack of knowledge on the drivers part, or simply that they have had a bad day and you are the first person that gets in their way. Why does Road Rage occur? May occur because your driving might be perceived as aggressive or simply because you have made a mistake Road Rage And You What is aggressive driving?..............

32. Road Rage And You Aggressive driving is defined as any of the following behaviours: Tailgating-Driving to close to the car in front Making rude gestures-Inappropriate behaviour Bullying-Using your bus to force others out the way Moving off or pulling out-Forcing others to slow down or stop Pulling out or changing lanes without signalling Flashing headlights or blasting the horn at another in anger Aggressive driving is the main contributing factor that triggers a Road Rage Incident. Best solution is to avoid the driving behaviours listed above.

33. Road Rage And You When a mistake is made or you can see another person is annoyed or a key factor in reversing the possibility of a road rage incident is an apology. The best protection from the road rage is for you to: -Stay in the cab -Not respond with an angry gesture or action -Never argue or discuss the incident -Not swear or shout -Stay calm -Say sorry even though it may not have been your fault! -Where fitted point to CCTV camera (if the person is on the platform)

34. -Know Your Routes -Be Polite -Stay Calm -Avoid Harsh Braking -Avoid Rushing -Stick to speed limit -Consider weather conditions -Drive to conditions of road How To Reduce Risk ? Road Rage And You

35. Accepted Facts:- -On occasions you will Run Late -Traffic -Delayed by Road Work -Breakdown -Weather -Passengers -Schools Road Rage And You

36. Procedure after an accident?

40. Procedure After An Accident How would you feel if you had been in an accident? What would you do? -Freeze? -Panic? -Phone A Friend? cont

41. Procedure After An Accident 1.Stop – apply handbrake, switch off engine if safe to do so, ask other drivers involved to do the same. 2.Do not move seriously injured people 3.If any one is injured, call the emergency service, then notify your depot 4.Do not smoke there may be a fuel leak 5.Do not move vehicles or other road users 6.Take steps to warn other road users of an obstruction – use hazard warning lights. Where possible wear Hi-Viz clothing. 7.Record the incident take photographs and exchange details with other parties involved – Drivers name, witnesses, passenger list see forms. 8.Do not apologise or admit fault. Where appropriate get independent witness evidence. 9.Report incident to depot

42. Procedure After An Accident Remember:- You are in control Passengers will be looking for Leadership, that s YOU Passengers will be relying on you to know exactly what to do. Passengers will be expecting you to take control Passengers will want comfort and direction not panic and outrage Important: DO NOT ADMIT LIABILITY The safety and wellbeing of yourself and all of your passengers is of paramount importance.

43. From the following slides identify the potential risks.

57. Bus On Bus

61. How to complete a Incident Report Form Case Study How to use a Acci-cam Assault report Employee incident form Reporting Procedures

62. How to complete the Incident Report Form

68. Company Driver Driver Category Company Vehicle Type Use Incident Details 374666N166 XVOVolvo

69. Damage To Company Vehicle Other Vehicles Involved

70. Persons Injured Medical Treatment Witness Police Details

71. Sketch Details Date and Sign

74. How to use the Acci-cam

75. Incident booklet issued to you with all information in - keep it with you

76. Remember if you are involved in an incident: -Stay calm – Do not admit liability -The safety and wellbeing of yourself and all of your passengers is of paramount importance. -Take control of the situation -Never place yourself in a disadvantaged position to danger. Ensure you wear your Hi-Viz vest -Inform the appropriate officials -Take photographs and statements -Everyone will be looking towards you for leadership

77. Review What have YOU learned from to-day?