1. Page 1 Recording of this session via any media type is strictly prohibited. Using Technology to Investigate Insurance Fraud Using Technology to Investigate Insurance Fraud Susan LaBar | Risk Manager Coach USA / Megabus Scott Catron | Sr. Vice President Titan Investigative Alliance, LLC

2. Page 2 Recording of this session via any media type is strictly prohibited. One of America’s largest criminal industries Costs Americans $80 billion a year Premium increases up to $900 per household 2 nd largest economic crime in America (NICB) Insurance Fraud

3. Page 3 Recording of this session via any media type is strictly prohibited. Gathering Information Nicknames Email address Hobbies Spouse’s information Employer Photos Children Animals College Work History Sports Teams Nicknames Email address Hobbies Spouse’s information Employer Photos Children Animals College Work History Sports Teams

4. Page 4 Recording of this session via any media type is strictly prohibited. Technology 3D Laser Scanning Databases - Information Cross Referencing - Mapping Video Transfer Wireless Internet/ Aircards 3D Laser Scanning Databases - Information Cross Referencing - Mapping Video Transfer Wireless Internet/ Aircards

5. Page 5 Recording of this session via any media type is strictly prohibited. Drones - Property Remote Surveillance GPS/ Black Boxes Street Cameras Drones - Property Remote Surveillance GPS/ Black Boxes Street Cameras Technology

6. Page 6 Recording of this session via any media type is strictly prohibited. Social Network Search vs. Deep Internet Search All encompassing profile of a person’s life We use computer programs, paid websites, and free websites to find information Social Network Search vs. Deep Internet Search All encompassing profile of a person’s life We use computer programs, paid websites, and free websites to find information Internet Investigations

8. Page 8 Recording of this session via any media type is strictly prohibited. Schedule Court Records E-Commerce Businesses Photos Assets History of Website What can be found?

9. Page 9 Recording of this session via any media type is strictly prohibited. Photo Metadata What can be found?

10. Page 10 Recording of this session via any media type is strictly prohibited. Metadata in a Tweet Location Followers User Info

11. Page 11 Recording of this session via any media type is strictly prohibited. SUBJECT: Used Nicknames Severe injuries Subject never home High exposure file TOOL: METADATA SUBJECT: Used Nicknames Severe injuries Subject never home High exposure file TOOL: METADATA Case Sample: Metadata

12. Page 12 Recording of this session via any media type is strictly prohibited. Case Sample: Metadata

13. Page 13 Recording of this session via any media type is strictly prohibited. How Search Engines Work

14. Page 14 Recording of this session via any media type is strictly prohibited. Surface Web Portion of the internet that is indexed by conventional search engines Surface Web Portion of the internet that is indexed by conventional search engines Why Google is NOT Enough Deep Web Content buried within each website 500 Times the size of the Surface Web Deep Web Content buried within each website 500 Times the size of the Surface Web

15. Page 15 Recording of this session via any media type is strictly prohibited. OPERATORS

16. Page 16 Recording of this session via any media type is strictly prohibited. OPERATORS

17. Page 17 Recording of this session via any media type is strictly prohibited. Subject: Bus Fire Alleging Back, Neck and Psychological Injuries TOOL: Alerting Subject: Bus Fire Alleging Back, Neck and Psychological Injuries TOOL: Alerting Case Sample: ALERTS

18. Page 18 Recording of this session via any media type is strictly prohibited. Case Sample: ALERTS

19. Page 19 Recording of this session via any media type is strictly prohibited. Subject: Multiple Serious Injuries Complete Disability Settlement 1/3 of original reserve TOOL: 2 Facebook Pages Subject: Multiple Serious Injuries Complete Disability Settlement 1/3 of original reserve TOOL: 2 Facebook Pages Case Sample: Double Life

20. Page 20 Recording of this session via any media type is strictly prohibited. Case Sample: Double Life

21. Page 21 Recording of this session via any media type is strictly prohibited. SUBJECT: Liability Case Alleged injury from accident TOOL: Bus Cameras SUBJECT: Liability Case Alleged injury from accident TOOL: Bus Cameras Surveillance Cameras

22. Page 22 Recording of this session via any media type is strictly prohibited. Surveillance Cameras

23. Page 23 Recording of this session via any media type is strictly prohibited. Facebook

24. Page 24 Recording of this session via any media type is strictly prohibited. Facebook TIMELINE TIMELINE

25. Page 25 Recording of this session via any media type is strictly prohibited. Facebook

26. Page 26 Recording of this session via any media type is strictly prohibited. LinkedIn

27. Page 27 Recording of this session via any media type is strictly prohibited. CAUTION! Do Not “Friend” Subject Old Information Wrong Person Computer Virus Fake Profiles/ Posting Do Not “Friend” Subject Old Information Wrong Person Computer Virus Fake Profiles/ Posting

28. Page 28 Recording of this session via any media type is strictly prohibited. COURT CASES McMillen v. Hummingbird Speedway Romano v. Steelcase McMann v. Harleysville Lester v. Allied Concrete McMillen v. Hummingbird Speedway Romano v. Steelcase McMann v. Harleysville Lester v. Allied Concrete

29. Page 29 Recording of this session via any media type is strictly prohibited. Surveillance Rules No Trespassing Can’t Zoom into residence Can’t film over privacy fences Can’t Climb trees Must be in public view Hard Following (Harassment) Pretext No Trespassing Can’t Zoom into residence Can’t film over privacy fences Can’t Climb trees Must be in public view Hard Following (Harassment) Pretext

30. Page 30 Recording of this session via any media type is strictly prohibited. Using the Information Discovery Treating Providers Settlement Jury Trial Fraud Prosecution Discovery Treating Providers Settlement Jury Trial Fraud Prosecution

31. Page 31 Recording of this session via any media type is strictly prohibited. QUESTIONS?