1. Midterm Report 應英二甲 林函儀 4a0c0003 潘念筠 4a0c0035

2. Backgroud Information gender: male Age: 26-30 Highest degree: University / Department of Tourism Current company:… Travel Agency Location: South District of Tainan City Job title: Sales Assistant Job duties: contact and consult the related affairs Years of working: 3

3. Questions

4. Q1 : Do you need to use English to communicate at work? How important is it for you to use English to communicate? A :Not quite a lot when facing majority of Taiwanese customers. However, English is very important especially when facing foreign customers.

5. Q2 :With what media and on what occasion do you use English to commutate? What are the purposes of the communication? A : Face to face! Not only can we avoid the misunderstanding on meanings of characters but also much more sense of reality.

6. Q3 :What cross-cultural communication problems do you have? What strategies and resources do you use to solve the problems? A :I am afraid of language misunderstandings on communication. I would grasp any free time hours to read books related to English.

7. Q4 :How do you think about the problem solving experience? How important is it for you? A :If I really got into problems that I’ve never ever encountered, I would ask questions to some experiential colleagues. After all, they know how to deal with occasional problems tactically ; on the other hand, I can also learn from the process.

8. Q5 :How do you improve your language and cultural competence? A :Read English books and memorize vocabularies as much as possible. Though I would feel nervous speaking English at first, but after few times of experiences, it could become like piece of cake.

9. Q6 :What help do you think the government, the society or the company should provide to help workers improve their English competence? A :Travel agencies are popular occupations nowadays and a lots of people want to get licenses and pass the examinations of tour guides as well. Hopefully the government can provide much more professional courses and aids for leading group of teams.

10. Q7 :What suggestion do you have for school English education? A :Schools can provide courses such as applied English for tourist and guide. It might probably be very helpful for both students who have interests on it and the occupation of Tourism.

11. -The End-