1. Chatbots 101

2. Health Warning
TLAs
Ahead

3. What is a chatbot?
A chatbot (also chatterbot, chatterbox) is a computer program which attempts to maintain a conversation with a person.
- Wikipedia

4. What is a chatbot?
Virtual Assistant
Virtual Helper
Virtual Agent
Virtual
Customer
Service Assistant
Virtual Customer Service Agent
Web Assistant

5. What is a chatbot?

6. How does a chatbot work?

7. How does a chatbot work - Interface
Speech
Text ?
Input
Text Speech
Output

8. How does a chatbot work - Cases
<aiml>
<category>
<pattern>HELLO * </pattern>
<template>
<random><li>Hello World!</li><li>Hi</li></random>
</template>
</category>
</aiml>

9. Case Dimensions 1 How do Daden operate? When was Daden founded?
Who owns Daden?
Where are Daden based?
What do Daden do?
What are Daden?

10. Case Dimensions 2 What do Daden do? Rephrasing Subsidiary Questions
Alternate answers

11. How does a chatbot work - Modules
Internal
Time
User Memory
Conversation Memory
Gossip
Garbage
Learning
Mood
Emotion
Dream
External Generic
RSS
RDF/ATOM
REST
RPC-XML
SOAP
Screenscrape
External Specific
Amazon
Google
RSSWeather
BBC News
Wikipedia

12. How does a chatbot work - Management
Learn from all users, all inputs
Jabberwacky
Convo-logging
ALICE
Halo
Brian
Question users
Learn from the web
Hybrids

13. How does a chatbot work?

14. Is it Artificial Intelligence?

15. How do organisations use chatbots?
As guides
As newscasters
As an alternative to a FAQ
As survey takers
As teachers and trainers
As interpreters for the visually impaired
As virtual sales people
As customer service assistants
As personal assistants

16. Why do organisations use chatbots?
Differentiate their site/campaign/content
Build identification/empathy
Increase usage and loyalty
Increase trust
Improve usability
In order to:
Increase sales
Increase customer retention
Increase course completion and information retention

17. Who’s Using Chatbots and Avatars?

18. Chatbots 101