1. Additional Structure Exercise 2 ANSWERS NB. As not whole case study was given some of these answers may not be within the text

2. Question #1 Any one of Sales (1st) plus four of interact with potential customers encourage potential customers to order help customers decide on type of bedroom takes customer name, contact details on appointment card/makes appointment hand appointment card to admin assistant visit customers’ homes to measure bedrooms discuss customer requirements in detail use design software to create bedroom design check details and labour costs with branch manager enter labour costs email quotation and design to admin assistant 1 mark for job function plus 1 mark per point to max 4 for matching tasks admin(istration) (1st) plus four of keeps diary for salespeople produce and send correspondence produces confirmation purchase orders checks invoices against copies of purchase orders passes invoices to head office for payment enters appointment in salesperson’s diary print design and two copies of quotation posts design and quotation to customer

3. Question #2 Any one of accounts (1) plus four of keep records of all financial transactions or example, eg income received from sales arrange payments using on-line banking receive deposits access order details on SOP system enter amount of deposit print invoices post invoice to customer notify HR when final payment received from customers 1 mark for job function plus 1 mark per point to max 4 for matching tasks HR (1) plus four of advertising vacancies sending out / receiving application forms arranging interviews drawing up contracts for successful applicants keeping staff records ensuring staff get correct wages/commission/leave entitlement ensuring pension contributions/other benefits made and recorded arrange for staff to attend training courses keep records of training courses attended/ qualifications gained

4. Question #3 Any five of checks the availability of parts for orders faxes production manager to order company-manufactured items telephones branch manager to give date when all items available updates stock database when new stock arrives removes stock from database when sold checks stock level of handles etc monthly creates purchase orders (and other reports) posts purchase orders to approved suppliers telephones supplier with emergency orders responsible for ordering stocks of handles etc can check if items in stock by entering product number responsible for warehouse assistants 1 mark per point to max of 5

5. Question #4 Any five of runs a showroom manages a team of salespeople/installation engineers/admin assistants (meets with salesperson) to check design gives (salesperson) labour costs for installation checks availability of installation engineers checks availability of any contractors needed produces installation schedule emails installation schedule to order processing clerk 1 mark per point to max of 5