1. Copyright © 2012 Cengage Learning 8e BUSINESS COMMUNICATION In Person, In Print, Online Chapter 2 Team and Intercultural Communication

2. Copyright © 2012 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

3. Copyright © 2012 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

4. Video Example Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Team Communication Tips from Cisco Executive When have you had a good team experience? What was the mix of team members’ skills and backgrounds? Did people contribute their ideas—even if they were unpopular? Click image to play the video

5. [Click to edit Master title style] Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Team Communication Tips from Cisco Executive

6. [Click to edit Master title style] Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Variables of Group Communication Is greatly misunderstood and often avoided Should focus on issues, not personalities Conflict Means agreement to ideas, rules, or principles. Can result in groupthink, when people think too similarly Conformity Represents group support for a decision even if some members have reservations. Is not required for every decision—only important ones Consensus

7. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity How Can Conflict Be Constructive? Makes us more aware of problems Encourages change Makes life more interesting Increases the quality of decision making Helps us understand ourselves better Increases our self- confidence When have you experienced constructive conflict on a team? How was it resolved?

8. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Discuss in Initial Team Meetings What if someone misses a deliverable or team meeting? How should he or she notify the team? What will be the consequences? What if someone needs help completing a task? How should he or she handle this? What if two team members are having a conflict? How should it be resolved? Which decisions will be most important for our team? How should we make those decisions?

9. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity How to Give Feedback Be descriptiveAvoid labelsDon’t exaggerateSpeak for yourselfUse “I” statements

10. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Effectively Using “I” Statements “When you.... Describe the behavior without judgment or exaggeration. State the facts specifically. “I feel....” Tell how the behavior affects you. “Because I....” Describe why you are affected and connect facts with your feelings. Listen to example 1 Listen to example 2

11. Copyright © 2012 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

12. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Strategies for Team Writing Identify Project Requirements Determine project goals Identify project components Decide how you'll share information Create a Project Plan Divide work fairly Create a project plan Draft the Writing Begin with an outline Agree on a writing style Share information Revise the Writing Allow enough time for editing the draft Provide feedback Make sure you have a single “voice” in the project Have each team member review the entire draft Finalize the Project Have everyone proofread the final document Be clear about delivery

13. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Simple Project Plan Writing a Business Plan WhoTaskBy When MadelineCreate wiki.April 20 MadelineDraft an outline for the business plan.April 22 GriffinDraft company overview section (mission, vision, etc.). April 24 BeataDraft management profiles.April 24 MadelineResearch local ice cream shops and other businesses for competitive analysis section. April 30 [To be continued....]

14. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Commenting on Peers’ Writing Read first for meaning. Assume the role of reader—not instructor. Point out sections that you liked and those you disliked. Use “I” language (not “You need to make this clearer” but “I was confused here”). Comment helpfully—but sparingly. Emphasize the writer when giving positive feedback and the text when giving negative feedback. Avoid taking over the text.

15. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Wikis Improve Work in Teams Improved work processes Better collaboration More contributions Better work outcomes Improved knowledge management Less email Fewer meetings

16. Copyright © 2012 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

17. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Understanding Cultural Values Individualism Time Orientation Power Distance Uncertainty Avoidance Formality Materialism Context Sensitivity

18. [Click to edit Master title style] Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Comparing Cultures Choose two countries. Enter them into the model.model What differences do you notice? Do these reflect your own experience with people from these cultures?

19. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Personal Spaces for Social Interaction

20. Video Example Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity President Akio Toyoda and the Toyota Recalls How do you think the Toyota recalls affected Akio Toyoda personally and professionally? Compare Toyoda’s reaction to an American executive’s. How might they differ? Click image to play the video

21. [Click to edit Master title style] Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity President Akio Toyoda and the Toyota Recalls

22. [Click to edit Master title style] Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Communicating Across Cultures Maintain Formality Show Respect Communicate Clearly

23. Copyright © 2012 Cengage Learning Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

24. [Click to edit Master title style] Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity The Value of Diversity and Inclusion Helps teams solve problems and make better decisions Ensures that all employees can reach their full potential within a company Creates a more interesting work environment

25. Video Example Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Pepsi CEO Describes Diversity and Inclusion Progress How does Indra Nooyi differentiate between diversity and inclusion? Nooyi describes hiring, training, and mentoring programs. Which do you think are most important to the company’s efforts to create an inclusive work environment? Click image to play the video

26. [Click to edit Master title style] Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Pepsi CEO Describes Diversity and Inclusion Progress

27. Video Example Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Diversity at Burger King How well did the manager handle this situation? What are the consequences to the employee and to Burger King? What could the manager have done differently? Click image to play the video

28. [Click to edit Master title style] Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Diversity at Burger King

29. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Comments on BBC Program Called "Outrageous, Vulgar, and Inexcusable" Did the BBC motoring show, Top Gear, go too far with its irreverent humor? In describing Mexican cars, Richard Hammond said they would reflect "national characteristics" and would be "lazy, feckless, flatulent." Negative comments about Mexicans continued on the show. After much criticism, BBC apologized for the offensive comments. Link to the full story on the blog. Link to the full story on the blog.

30. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Gender Communication Patterns Women Communicate to build rapport Interrupt to agree with or to support what another person is saying Talk out solutions with another person Emphasize politeness Don’t call attention to own work Externalize success and internalize failures Speak differently to other women than they do to men Men Communicate to preserve independence and status Interrupt to dominate a conversation or to change a subject Tend to be directive in their conversation Call attention to own work Dominate discussions during meetings Internalize success and externalize failures Speak differently to other men than they do to women

31. [Click to edit Master title style] Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity What Are Better Ways To Write… If an employee is scheduled to work on a holiday, he’ll receive double time. – An employee scheduled to work on a holiday will receive double time. OR – Employees scheduled to work a holiday will receive double time. If he/she doesn’t finish his/her part of a project, he/she will be replaced. – If someone doesn’t finish an assigned part of a project, that person will be replaced.

32. Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Dior Designer Makes Offensive Comments Dior fashion designer John Galliano was caught on video saying "I love Hitler," among other offensive comments, during a drunken tirade. The company reacted quickly, terminating Galliano and issuing a statement. Link to the full story on the blog. Link to the full story on the blog. Do you agree with these blog comments?

33. Copyright © 2012 Cengage Learning Additional Video Suggestions

34. Video Example Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Wikis in Plain English What experience do you have with wikis? How could a wiki help you with a team project? What are some downsides of using a wiki?

35. Video Example Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Wiggio Tutorial After watching the video, what questions do you have about using Wiggio? What functionality would be most useful to you?

36. Video Example Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Akio Toyoda at the Congressional Hearings What challenges did Toyoda face during the hearings? What was at stake for him? From watching this video segment, how well do you think Toyoda handled the situation?

37. Video Example Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity PBS News Hour Discussion about Akio Toyoda’s Response Would you be surprised if an American CEO, for example, Steve Jobs or Mark Zuckerberg, cried after a major setback? For American CEOs, what are the downsides of displaying emotion?

38. Video Example Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity President Obama’s Gaffe on The Tonight Show Why did President Obama apologize for his comment? In your opinion, was President Obama’s comment offensive? Why or why not?

39. Video Example Copyright © 2012 Cengage Learning Team Communication | Collaborative Writing| Intercultural | Diversity Stereotyping in Up in the Air What is the value of stereotyping—not just portrayed in the clip, but in real life. What are the dangers of stereotyping in a work environment?