1. Health care Experience of People with the Greatest Health care Needs: How Quebec Compares Results of the 2008 Commonwealth Fund International Health Policy Survey

2. METHODOLOGY For details about the methodology used by the Commissaire à la santé et au bien- être, and the questions asked to the participants, please refer to the document: L’expérience de soins des personnes présentant les plus grands besoins de santé : le Québec comparé. This document is available online in the Publications section at www.csbe.gouv.qc.ca.

3. Proportion of eligible respondents

4. Prevalence of inclusion criteria by country

5. Overall views about the health care system

6. Overview of the health care system, countries and provinces, 2008

7. Overview of the health care system, Quebec respondents, 2008 Quebec respondents

8. Health care utilization

9. Number of doctors seen in the past 2 years, countries and provinces, 2008

10. Number of doctors seen in the past 2 years, Quebec respondents, 2008 Quebec respondents

11. Use of a help health information line in the past 2 years, countries and provinces, 2008

12. Use of a help health information line in the past 2 years, Quebec respondents, 2008 Quebec respondents

13. Number of emergency department visits in the past 2 years, countries and provinces, 2008

14. Number of emergency department visits in the past 2 years, Quebec respondents, 2008 Quebec respondents

15. Number of prescription medications taken on a regular or ongoing basis, countries and provinces, 2008

16. Number of prescription medications taken on a regular or ongoing basis, Quebec respondents, 2008 Quebec respondents

17. Health care accessibility

18. Having a regular doctor, countries and provinces, 2008

19. Having a regular doctor, Quebec respondents, 2008 Quebec respondents

20. Easiness to contact a doctor by telephone about a health problem, countries and provinces, 2008

21. Easiness to contact a doctor by telephone about a health problem, Quebec respondents, 2008 Quebec respondents

22. Difficulty to get care in the evening, on a weekend or on a holiday without going to a hospital emergency department, countries and provinces, 2008

23. Difficulty to get care in the evening, on a weekend or on a holiday without going to a hospital emergency department, Quebec respondents, 2008 Quebec respondents

24. Delay to get an appointment to see a doctor, countries and provinces, 2008

25. Delay to get an appointment to see a doctor, Quebec respondents, 2008 Quebec respondents

26. Waiting time, last visit to an emergency department, Canada et provinces, 2008

27. Waiting time, last visit to an emergency department, Quebec respondents, 2008 Quebec respondents

28. Use of emergency department for non-urgent care, countries and provinces, 2008

29. Use of emergency department for non-urgent care, Quebec respondents, 2008 Quebec respondents

30. Number of days to see a specialist, countries and provinces, 2008

31. Number of days to see a specialist, Quebec respondents, 2008 Quebec respondents

32. Out-of-pocket annual spending for health care, countries and provinces, 2008

33. Out-of-pocket annual spending for health care, Quebec respondents, 2008 Quebec respondents

34. Problem of access to health care because of the cost, countries and provinces, 2008

35. Problem of access to health care because of the cost, Quebec respondents, 2008 Quebec respondents

36. Continuity of care

37. Number of years with a regular doctor, countries and provinces, 2008

38. Number of years with a regular doctor, Quebec respondents, 2008 Quebec respondents

39. Communication with a regular doctor, countries and provinces, 2008

40. Communication with a regular doctor, Quebec respondents, 2008 Quebec respondents

41. Coordination of information between specialists and regular doctor, countries and provinces, 2008

42. Specialists not aware of the different chronic conditions of their patients, countries and provinces, 2008

43. Conflicting instructions of doctors for the management of chronic conditions, countries and provinces, 2008

44. Coordination of care

45. Coordination of health care by regular doctor, countries and provinces, 2008

46. Coordination of health care by regular doctor, Quebec respondents, 2008 Quebec respondents

47. Waste of time because of poorly organized medical care, countries and provinces, 2008

48. Waste of time because of poorly organized medical care, Quebec respondents, 2008 Quebec respondents

49. Coordination related to test results or to medical records, countries and provinces, 2008

50. Coordination related to test results or to medical records, Quebec respondents, 2008 Quebec respondents

51. Coordination of care after hospital discharge, countries and provinces, 2008

52. Chronic condition management

53. Review of the medications by doctor or pharmacist, countries and provinces, 2008

54. Review of the medications by doctor or pharmacist, Quebec respondents, 2008 Quebec respondents

55. Plan or instructions to help self care at home, countries and provinces, 2008

56. Discussion with a health care professional about the main goals or priorities in caring for the condition, countries and provinces, 2008

57. Contact by a health care professional after the visit, for a follow-up, countries and provinces, 2008

58. Nurse involved in the management of chronic condition, countries and provinces, 2008

59. Quality and security of care

60. Evaluation of the quality of received medical care, countries and provinces, 2008

61. Evaluation of the quality of received medical care, Quebec respondents, 2008 Quebec respondents

62. Blood pressure checked in the past year, countries and provinces, 2008

63. Cholesterol checked in the past year (respondents with heart disease, diabetes or hypertension), countries and provinces, 2008

64. Hemoglobin A1c checked in the past year (respondents with diabetes), countries and provinces, 2008

65. Feet examined in the past year (respondents with diabetes), countries and provinces, 2008

66. Eye examination in the past year (respondents with diabetes), countries and provinces, 2008

67. Medical errors, wrong medication, treatment or lab test, countries and provinces, 2008

68. Medical errors, wrong medication, treatment or lab test, Quebec respondents, 2008 Quebec respondents

69. Developed an infection while in the hospital, countries and provinces, 2008

70. Readmission to a hospital or emergency department visit after discharged, countries and provinces, 2008

71. Utilization of Internet for health care

72. Possibility to communicate with a doctor by email, countries and provinces, 2008

73. Possibility to make a doctor’s appointment via the Internet, countries and provinces, 2008

74. Possibility to refill a prescription online, countries and provinces, 2008

75. Possibility to access the medical record online, countries and provinces, 2008