1. 1 it SMF International The IT Service Management Forum ITIL® v3 Qualification & Certification scheme

2. 2 it SMF International The IT Service Management Forum ITIL® v3 Certification scheme The ITIL® v3 scheme Scope Approach Features of each new certification level Transition scheme Certification scheme structure

3. 3 it SMF International The IT Service Management Forum v3 Certification scheme Scope n Offers value to the career objectives of the student n Allows innovation and flexibility and value for Course Providers n Meets learning objectives and competency outcomes n Uses Blooms taxonomy for setting exams n Transition scheme for v2 to v3

4. 4 it SMF International The IT Service Management Forum An updated approach to learning n Modular design for flexible learning needs n Modernised testing methods and format n Expanded scope of education n Greater choice of study options Self study Course attendance Online courses Self-paced learning On demand examinations

5. 5 it SMF International The IT Service Management Forum ITIL Foundation n v3 Foundation certificate Minimum 18 hours plus exam 40 question simple multiple choice exam 65% pass Self study option Official Study Aid publication Covers all stages in the Service Lifecycle Awareness and concept understanding 2 credits in the scheme n Syllabus reviewed – new syllabus in place from May 09

6. 6 it SMF International The IT Service Management Forum ITIL Service Lifecycle n Launched October 08 and January 09 n 5 lifecycle modules based on each book n 21 hours for each module n Complex, gradient scenario Multi Choice exam 90 minute exam and 70% pass n 3 credits per module n Course based study

7. 7 it SMF International The IT Service Management Forum ITIL Service Capability n Launched October 08 and January 09 n 4 process based modules Operational Support & Analysis Planning, Protection & Optimization Release, Control & Validation Service Offerings & Agreements n 30 hours for each module n Complex, gradient scenario Multi Choice exam 90 minute exam and 70% pass n 4 credits per module n Course based study

8. 8 it SMF International The IT Service Management Forum 25 March 2009 Capability clustered processes Operational Support & Analysis Planning, Protection & Optimization Release, Control & Validation Service Offerings & Agreements  Event  Incident  Request  Problem  Access  Service Desk  Technical  IT Ops  Application  Capacity  Availability  Continuity  Security  Demand  Risk  Change  Release & Deployment  Validation & Testing  Service asset & Configuration  Knowledge  Request  Service Evaluation  Portfolio  Service Level  Catalogue  Demand  Supplier  Financial

9. 9 it SMF International The IT Service Management Forum Managing across the Lifecycle n Launched January 09 n Capstone course Lifecycle or Capability certification prerequisite n Topic based curriculum Planning & Implementation; projects; framework integration; organisational strategies; strategic change; risk management n Complex objective exam – Bloom level 5 n 5 credits in the scheme n Leads to ITIL Expert award

10. 10 it SMF International The IT Service Management Forum Bridging the gap n v2-v3 Foundation Bridge 1 day course – 2 days from May 09 Course based study 20 question simple multiple choice 65% pass n v2-v3 Practitioner Bridge Minimum of 12 credits – includes credits from v2 Foundation 2 credits single process, 3.5 clustered processes Managing across the Lifecycle v2-v3 Manager Bridge n v2-v3 Manager Bridge 28 contact hours Course based study 5 credits in the scheme 20 Question complex MC scenario 80% pass

11. 11 it SMF International The IT Service Management Forum Retiring the v2 qualification scheme n V2 Foundation to cease 30 June 2010 n V2 Manager to cease 31 August 2010 n V2 Practitioner to cease 31 Dec 2010 n Foundation Bridge to cease 31 Dec 2010 n Manager Bridge to cease 30 June 2011

12. 12 it SMF International The IT Service Management Forum ITIL®ITIL ® Qualification & Certification scheme ITIL

13. 13 it SMF International The IT Service Management Forum ITIL® v3 Qualification & Certification scheme Questions ? http://www.itil-officialsite.com