1. www.e-envoy.gov.uk e-Government Workshop Charlie Aitken 9 September 2003

2. Agenda History & Policies Latest Developments

3. History & Policies Appointment of e-Envoy PIU report e-Government Strategy e-Champions in Departments Departmental e-Strategies Extra money to kick-start

4. e-Government Strategy ‘every government department as an e-business’

5. Integrated Framework for Benchmarking

6. Latest Developments

7. “For the public services, the real opportunity is to use information technology to help create fundamental improvement in the efficiency, convenience and quality of our services.….…Our plan is not only to offer more convenient access to services but also to transform how we organise mainstream delivery.” Tony Blair, e-Summit, November 2002

8. Ensure departments meet the Prime Minister’s targets for electronic service delivery: 100% capability by 2005, with key services achieving high levels of use. Cabinet Office PSA, 2002 E-Government target

9. Services The delivery priorities –Health, education, crime, transport High transaction volumes Scope for high takeup Customer focus Focus on key services which will drive take-up and reap efficiency savings

10. Today, joining up is done by users Citizens and businesses Information and transaction services

11. We need to make integration part of the service Information and transaction services

12. Online Government Store The Online Government Store exemplifies the culmination of three years experience and research Web DiTVOther Services provided by multiple departments and local authorities grouped by customer segment  A cross-channel “store front” offering coherent packages of content and services grouped round customer needs, with single sign-on to the key transactions Departmental back office systems & local content and transaction administration Proposition to Citizens Come to the store for government services and products delivered in a safe, secure and convenient manner as part of a continuing personal relationship. Proposition to Government The store provides a customer-focused environment in which you can deliver your services, with integrated marketing to bring potential customers to government. Culmination of our experience and research Deliverable by our existing business structure Promotes new thinking and competitiveness Not a centralised solution - minimises risk Leverages already planned expenditure Consumer focused Principles Services Individual services provided by departments and delivered through franchises Franchise Modular delivery units aggregating customer- focused cross-government services by audience segment Store Front Multi-channel entry points into a single offer with sign-on at entry

13. Delivery & Reform Group Sir Andrew Turnbull The Strategy Unit The PM’s Delivery Unit Office of e- Envoy Office of Public Sector Reform Corporate Development Group Reform Strategy Office of Government Commerce

14. Local Authorities Departmental Systems Other Public sector Systems Channels Infrastructure Citizens & Businesses Government Systems GSI Government Gateway Private Sector Portals Government portal www.ukonline.gov.uk Local Authority Portals Multiple Access Channels DTVMobileCall CentrePC Users e-Government Standards (e-GIF) e- Government Service Delivery Infrastructure

15. Further Information www.e-envoy.gov.uk www.ukonline.gov.uk www.govtalk.gov.uk www.e- envoy.gov.uk/Resources/ITReportsArticle/fs/en?CONTENT_ID=4 000013&chk=y/t3TY (For a copy of the 2002 International Benchmarking Study – which compares UK against G7 countries plus Australia and Sweden.)

16. www.e-envoy.gov.uk e-Government Workshop Charlie Aitken charlie.aitken@e-envoy.gsi.gov.uk www.e-envoy.gov.uk