1. Improving Patient Experience in Treatment Rooms Sushama Bhat October 9, 2008 Caroline Castellino Allyn Rippin

2. 10/9/2008 Bhat, Castellino, Rippin 2 Problems associated with treatment rooms While waiting for medical care, test results, and discharge, patients may experience the following:  Loss of control over body and immediate environment  Disorientation within hospital  Disconnection from outside world  Isolation  Vulnerability  Anxiety  Boredom  Agitation

3. 10/9/2008 Bhat, Castellino, Rippin 3 Problem Definition Acuity, room size and layout differ within the ED, but this sense of being “stranded” is almost always present. We wanted to account for all these differences, and reorient and reconnect the patient back to having a sense of control over their environment, and to the outside world.

4. 10/9/2008 Bhat, Castellino, Rippin 4 Design Solution: Use Positive Engagement Interactive Touch Screen at Bedside Light dimmer control TV control Soothing sounds Projector theme control Educational resources Hospital map

5. 10/9/2008 Bhat, Castellino, Rippin 5 Project Scenic Views onto Wall, Curtain or Ceiling Literature shows that views of nature can lower stress, reduce use of pain medication and improve overall patient satisfaction Example: “Lightweeds”  Connects patient to what is going on in the outside world  Growth depends on sunshine, rainfall, and wind  Human traffic affects pollination

6. 10/9/2008 Bhat, Castellino, Rippin 6 Lighting Controls Traditionally can only have overhead light On or Off Dimmer would allow for control over environment Observed a workaround where a patient used procedure lamp flipped towards the ceiling to create ambient lighting

7. 10/9/2008 Bhat, Castellino, Rippin 7 Interactive Hospital Map Shows patients where they are, where other units are, and what happens in different areas of the hospital Color-coded You are here Waiting room