1. THE ROLE OF STAFF IN A PATIENT CENTERED MEDICAL HOME

2. OBSERVATIONS FROM A SOLO RURAL FAMILY MEDICINE PRACTICE

3. THE PRACTICE BUSINESS MODEL DEFINE THE VISION FOR THE PRACTICE PROVISION OF ACCESS, QUALITY, AND EFFICIENT HEALTH CARE FOR OUR COMMUNITY FINANCIAL VIABILITY AS AN ENGAGED ORGANIZATION MALLEABLE IN A CHANGING ECONOMY ABILITY TO SUSTAIN CURRENT ACTIVITIES WITH POTENTIAL FOR GROWTH

4. LEADERSHIP/STAFF AS KEY PLAYERS CLARIFICATION OF ROLES DETERMINE AND MAINTAIN DECISION MAKING PROCESS CONSISTENT YET ADAPTABLE INCORPORATE PRINCIPLES OF CHANGE MANAGEMENT ALL EMPLOYEE SATISFACTION

5. CONSUMERS OF SERVICE IN THE PRACTICE PATIENTS IN THE CUSTOMER MODEL OF SERVICE DELIVERY DEMANDS ON PEOPLE TO BE PROACTIVE AND PARTICIPATE IN THEIR OWN CARE CHANGING ROLES FROM THE PATRIARCHAL DELIVERY SYSTEM REAL TIME DEMAND OF SERVICES

6. PRACTICE AS PART OF THE COMMUNITY DIRECT LY AND INDIRECTLY CONTRIBUTE TO ECONOMY OF THE COMMUNITY POTENTIAL PARTICIPATION IN COMMUNITY BASED PHYSICIAN LED ACO WORKING RELATIONSHIP WITH PUBLIC HEALTH DEPARTMENT BUSINESS RELATIONSHIP WITH HOSPITAL BASED ENTITIES

7. ROLE OF STAFF IN PRACTICE GOALS “EVERY STAFF MEMBER IS RESPONSIBLE FOR THE PATIENT OUTCOME”

8. CREATING THE ENVIRONMENT FOR SUCCESS ESTABLISHING A FIRM FOUNDATION VIA EFFECTIVE AND CONSISTENT LEADERSHIP “BOTTOM UP APPROACH” ANALYZE KEY STAFF AS INTERNAL RESOURCES REVIEW ALL STAFF SKILL SET KNOW THE PERSONALITY TYPES

9. THE VALUE OF ADULT LEARNER EDUCATION EXPLORE COST EFFECTIVE EDUCATIONAL SOURCES RECOGNIZE TIME DEMAND PERSONAL AND JOB RECOGNIZE HIGHEST LEVEL OF EDUCATION ACHIEVED HEALTHCARE TECHNOLOGY LITERACY IS WOEFULLY ABSENT HOW MUCH CAN THE PRACTICE AFFORD TO INVEST IN EDUCATION AND TRAINING

10. ARGUMENT FOR HEALTHCARE TECHNOLOGY EDUCATION COMMON KNOWLEDGE SET ESTABLISHED FOR ALL STAFF INCLUDING ADMINISTRATORS, PHYSICIAN, CLINICAL, AND ADMINISTRATIVE UNDERSTANDING WORKFLOW CONCEPT ASSESSMENT OF TECHNICAL SKILLS UNDERSTANDING TEAM DYNAMICS UNDERSTANDING PROJECT MANAGEMENT ESTABLISH BASIC PLATFORM FOR GROWTH

11. BENEFITS FOR HEALTH TECHNOLOGY EDUCTION ENGAGED COMMUNICATION AND UNDERSTANDING OF PROCESSES LIKE PDSA GREATER LIKELYHOOD OF “BUY IN” FOR NEW PROJECT INTRODUCTION GREATER COMFORT DUE TO COMMAND OF TECHNOLOGICAL KNOWLEDGE EMPOWERED STAFF ALLOWS GREATER STABILITY IN THE WORKPLACE ENVIRONMENT

12. FEATURES OF A PCMH STAFF IMPROVED OFFICE DYNAMICS AND COMMUNICATION LOWER STAFF EMPLOYMENT TURNOVER GREATER PATIENT SATISFACTION DECREASED FTE WASTEFUL TASK ACTIVITIES IMPROVED CHANCE FOR SUCCESS WITH NEW PROJECTS SUCH AS MEANINGFUL USE ATTESTATION AND PATIENT ENGAGEMENT PORTAL ACTIVITY

13. TRANSITION TO THE ART OF MEDICINE THE HAPPIEST AND HEALTHIEST PATIENTS IN TOWN……OBSERVATIONS FROM THE DISNEY FAMILY ACHIEVING ULTIMATE SUCCESS…..THE DAVINCI CONCEPT STRATEGIES TO KEEP STAFF ON TRACK….VALUE OF ONSITE AND OFFSITE RETREAT PHYSICIAN LONGEVITY INCREASED DUE TO PRACTICING THE JOY OF MEDICINE

14. KAREN L. SMITH, MD, FAAFP KAREN L. SMITH MD PA 929 WEST PROSPECT AVENUE RAEFORD, NC 28376 www.karensmithmd.com