1. The HSCRC Consumer Engagement Taskforce A Companion to Consumer Outreach

2. 2 HSCRC’s Consumer Outreach & Engagement Initiative  HSCRC convened two task forces to work to ensure that people using Maryland’s health system:  Understand health system transformation and what it means to them  Have the information and resources to become more actively involved in their health  The Consumer Outreach Task Force is:  Hosting forums to educate the public about the new health system  Finding creative ways to partner with hospitals to improve heath across the state

3. 3 Consumer Engagement Goals  Goal: Promote collaboration between people and health care providers to improve health in Maryland  Aim:  Engage people as active participants in their own care  Engage people in health policy, planning, service delivery and evaluation at service and agency levels  Strategies:  Provide clear information and an opportunity for discussion  Educate people on appropriate ways to access health care  Promote collaboration between the government, hospitals and consumers to develop policies and programs  Encourage people to actively participate in their own health care

4. 4 Role of Consumer Engagement Taskforce Two approaches to help ensure the health system is “consumer-friendly”: Charge #1  Recommend standards for making the health system more consumer-centered  Propose messages and strategies to inform various types of consumers how they can be involved in transforming the health system:  Easy-to-understand health messages  Actionable messages that give clear direction on how to apply the information that has been given  Propose education and communication strategies for various consumer segments

5. 5 CETF Premise: Consumer Engagement is a Journey

6. 6 Role of Consumer Engagement Taskforce Two approaches to help ensure the health system is “consumer-friendly”: Charge # 2  Advise decision-makers, regulators, etc. on the impact of system transformation on individual and community health issues  Provide guidance for ensuring an appropriate and consumer-friendly communications process  Make recommendations for enhanced ways for consumers to provide feedback and for hospitals to act on that input

7. 7 CETF Activities  Complete work on Charges #1 and 2  Continue collaboration with others in the state doing related work  Issue a draft report of recommendations/considerations in August 2015  Issue a final report of recommendations/considerations to HSCRC in September 2015