1. 0 Human Resources

2. 1 Our Vision We strive to improve The quality of Human life.

3. 2 Our Mission Above all else…. Our mission is to improve the lives of those we serve by making innovative and high-quality health and pharmacy services safe, affordable and easy to access.

4. 3 Our Values Our Customers We are passionate and relentless in our goal to continuously innovate and improve service to our customers… Every day, every way and every customer.

5. 4 Our Values Our Colleagues We work as a team. We are committed and act with integrity. We all deserve respect as well as a supportive work environment that recognizes and rewards our contributions… We accept nothing less.

6. 5 Our Values Our Contributions In the end, it’s all about results – achieving our financial goals as well as giving back to the communities we serve. We hold each other accountable for all aspects of our performance… Without exception.

7. 6 SSS Stock Customers want to Find everyday items And sale items Customers expect us To have their Prescriptions in stock Shop Stores should be Neat and Well organized Clean, no clutter In aisles Service Quick checkout, no More than three Customers in line Courteous, professional Staff in both front Store and pharmacy Prescriptions Ready when promised Use customer’s Name whenever Possible, especially In RX and Photo

8. 7 Interviewing Skills Role Play Exercises: 1.You need to hire a part-time cashier with an open availability for your store. Who are you going to hire?  The high school student  Retired grandmother  32 year old just moved to the area

9. 8 Drug Testing Applicant New Hire  Crew (clerks, photo, cashier, stock)  Shift Supervisor (A, B, Night Crew)  Pharmacy (All)  Assistant Store Managers  Store Managers Testing Needed NO Yes Yes* Yes * No drug test for undergrad interns if RTS and less than one year break in service

10. 9 Drug Testing (cont) Current Employee (promo/transfer)  Shift Supervisor (A, B, Night Crew)  Pharmacy (All)  Assistant Store Managers  Store Managers Testing Needed Yes Yes** Yes ** Do not test for changes within these groups (PSA to Tech) but do drug test for promotions to these positions. Sami IVR line for drug test: 800-275-6440

11. 10 Background Checks New Hires  All new hires get a background check completed if 18 or over. (Use unicru – initiate intent to hire)  No background screening for Interns coded RTS and approved screening on file. Current Employee (promo / transfer)  All promotions require updated background screenings  Background is not needed if approved screening is less than 2 years old. Process Hirechecks for New Hires through unicru phone only (use intent to hire). Promotions require hirecheck form filled out and faxed to hirecheck. Hirecheck fax number : 888-609-2514