1. ARC209

2. Jul 2012Jul 2014

7. Business Architecture Motivation Organisation Function Information Systems Architectures Technology Architecture Platform Services Logical Technology Components Physical Technology Components Application Architecture Data Architecture

9. Business Service Information System Service Logical Application Component Physical Application Component Logical Technical Component Physical Technical Component packages Is impacted by Is realised by provides platform for implements EBMM “Togaf”

10. Current Challenges Desired State

14. derived from “World-Class Enterprise Architecture”, The Open Group Adoption Strategies Working Group, document W102, April 2010

16. Business Service Information System Service Logical Application Component Physical Application Component Logical Technical Component Physical Technical Component packages Is impacted by Is realised by provides platform for implements

17. Core Strategic Supporting + Motivation

18. Business Service Information System Service Logical Application Component Physical Application Component Logical Technical Component Physical Technical Component Is realised by provides platform for implements Application Catalogue (review) + Services Catalogue (take one)

24. Determine Enterprise Motivation Identify Impacted Capabilities Analyse Processes of Interest Define Change Initiatives Drive Technology Change I understand the business… I understand what is important… I know how to improve the situation… I know how technology will contribute… I understand how you work…

25. Capability Modelling Enterprise Business Motivation Model Value Streams / BPMN Determine Enterprise Motivation Identify Impacted Capabilities Analyse Processes of Interest Define Change Initiatives Drive Technology Change Services to technology mapping

26. Business Strategy Enabler Guiding Principle Affected Business Process Customer issue resolution Account management Performance Metrics Customer satisfaction survey Customer consumption insight Grow Run Transform (example) Increase customer satisfaction Create a flexible customer environment Customer applications and process integrated with smart meters Customer service request Ensure minimum cost to serve Customer service via the most efficient channel Decreased customer support costs Increased use of self-service

27. Jul 2012Jul 2014

30. Project Priority Business Alignment IS Alignment Cost Savings Payback Period Resource Requirements Execution Risk

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