1. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorised recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Cloud Research: Gartner for Technical Professionals — Reference for SMB (IT1REFSMBE) Gartner G-Cloud Service Definition For further information on Gartner support for Cloud initiatives visit: http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 1 Service Description ■Gartner for Technical Professionals complements other Gartner services, delivering resources tailored to the needs of your technical architects and engineers. ■The Cloud offerings from Gartner are built on the expertise of our 890 research analysts and 500 consultants; the world’s largest repository of knowledge on the business of IT. 117 analysts have expertise in the field of cloud with our database of IT research containing 1,400 research reports providing specific guidance on best practice for cloud deployment and strategy. Gartner covers all aspects of cloud including crucial topics such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), cloud sourcing, cloud security, cloud strategy, cloud governance and IT cost optimisation through cloud. ■Written by technologists for technologists, this research provides detailed technical guidance on technologies across seven key functions: Application Platform, Collaboration and Content Management, Data Centre, Data Management, Identity and Privacy, Network and Telecom, Security and Risk Management. Price ■Gartner will bill a firm fixed price of £20,600 excl. VAT, incl. all expenses for this service. Key Benefits ■In-depth insight: Comprehensive reports (typically 25 to 40 pages in length) provide detailed, actionable guidance ■Reference Architecture: A proven decision making tool delivers tailored IT architecture recommendations ■How-to guidance: Frameworks and best practices help produce successful implementations ■Reusable templates: Templates and graphics accelerate the creation of internal architecture and documentation Key Deliverables ■Enterprise Access ─ Unlimited number of users ■Published Research ─ Focuses on application platforms, collaboration and content management, data centre data management, identity and privacy, network and telecom, and security and risk management ■Reference Architecture ─ Web-based tool that assists in making informed strategy and architecture decisions in the technological and organizational environment ■ Webinars ─ Periodic Web conferences where Gartner Analysts speak and then solicit questions from listeners ■ Gartner Peer Connect ─ Provides access to a community of IT professionals Gartner Service Definition — Gartner for Technical Professionals — Reference for SMB (IT1REFSMBE)

3. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 2 Full List of Deliverables Each user designated by Client (“Licensed User”) receives the following Deliverables: ■Published Research ─ Focuses on application platforms, collaboration and content management, data center, data management, identity and privacy, network and telecom, and security and risk management. ■Reference Architecture ─ Web-based tool that assists in making informed strategy and architecture decisions in the technological and organizational environment. ■Webinars ─ Periodic Web conferences where Gartner Analysts speak on timely topics in information technology and then solicit questions from listeners. ■Gartner Peer Connect ─ Provides access to a community of IT professionals who share opinions about technology products and vendors. Gartner Service Definition — Gartner for Technical Professionals — Reference for SMB (IT1REFSMBE)

4. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 3 Gartner Service Definition — Gartner for Technical Professionals — Reference for SMB (IT1REFSMBE) Additional Terms & Conditions ■The annual fee for this Service is based upon Client’s total number of employees at the time of purchase. ■All Licensed Users that access this Service must be IT staff members who are currently employed by the client organization. ■Unless otherwise provided above, this service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service.

5. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 4 Backup Restore and Disaster Recovery ■The Gartner service under discussion does not require Gartner to manage or store any critical client data. Information Assurance ■Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands. ■Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively. Data Restoration ■No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service. Service Migration ■There is no need for a Service Migration plan given the nature of the service under discussion. Gartner Service Definition — Gartner for Technical Professionals — Reference for SMB (IT1REFSMBE)

6. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 5 Offboarding ■Gartner does not offer offboarding services, however, named licence holders can be changed during the period of the contract through licencemanagement@Gartner.com. Onboarding ■Gartner offers an onboarding service.. The New Client Onboarding team will onboard new licensed users to Gartner’s services and will provide a web tour, tips on how to find research and how to request reports, data cuts or inquiry with analyst. Gartner Service Definition — Gartner for Technical Professionals — Reference for SMB (IT1REFSMBE)

7. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 6 Ordering and Invoicing Process ■Gartner will bill for 100% of the fees at contract signing. ■All invoices are payable net 30 days from date of invoice. ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Pricing ■Gartner will bill a firm fixed price of £20,600 excl. VAT, incl. all expenses for this service. Financial Recompense Model ■In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement. Termination Terms (by Consumer / by the Supplier) ■Services may be terminated only for material breach by either party, upon 30 days prior written notice, if the breach is not cured within the notice period. Gartner Service Definition — Gartner for Technical Professionals — Reference for SMB (IT1REFSMBE)

8. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 7 Service Management ■Gartner for Technical Professionals is supported (by telephone and online services) by a Client Research Advisor The Client Research Advisor is the primary point of contact accountable for the proactive and reactive needs of our clients in relationship to their existing services Service Constraints ■This service is for SMB organisations with less than 4000 employees Service Levels ■This is not applicable to this service. Gartner Service Definition — Gartner for Technical Professionals — Reference for SMB (IT1REFSMBE)

9. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 8 Trial Service ■Gartner does not offer a trial service option in relation to this service. Training ■Training is not included, however, the ‘Onboarding Service’ will provide the user with the skills and knowledge to effectively use the service. Consumer Responsibilities ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Technical Requirements ■Gartner.com allows 24/7/365 access to our research and supports all revisions of Internet Explorer (plus Google Chrome, Firefox and Safari) – any browser that supports HTML5 – with no client installations required.. ■Each Gartner report is presented in a printer-friendly Microsoft product format (e.g.,.pdf or.xls). Gartner Service Definition — Gartner for Technical Professionals — Reference for SMB (IT1REFSMBE)