1. Tarrant County Information Technology Strategic Plan FY 2005 – 2010 Steve Smith, Chief Information Officer January 2005

2. Progress Since 2000 FY01 Strategic Plan proposed 48 projects FY01 Strategic Plan proposed 48 projects 96% of projects completed or in progress 96% of projects completed or in progress Resulted in modernization of infrastructure and system of governance Resulted in modernization of infrastructure and system of governance

3. Tarrant County’s Challenge Rapid population growth Rapid population growth Increasing demand for services Increasing demand for services County needs new methods of service delivery County needs new methods of service delivery G.K. Maenius County Administrator (click image to play video)

4. E-Commerce Offers New Possibilities Provide services at convenience of the public Provide services at convenience of the public Some services available 24/7 Some services available 24/7 No need to travel downtown for simple transactions No need to travel downtown for simple transactions Marti VanRavenswaay Commissioner, Precinct 2 (click image to play video)

5. Goal: Create a Services- Oriented IT Organization Customer-focused Customer-focused Enable Department’s service delivery Enable Department’s service delivery Department in control of data Department in control of data Responsive Responsive Efficient Efficient Faster, Better, Cheaper Faster, Better, Cheaper

6. IT Organization Today Classic Engineering group Classic Engineering group Silos of technical disciplines Silos of technical disciplines Director of Operations Windows Servers MainframeOperationsNetworksDatabase

7. IT Organization Tomorrow Service-oriented Service-oriented Focused on customer needs Focused on customer needs Accountable for service delivery Accountable for service delivery Operational Services Records Management Server Administratio n Database Management Network E-Mail Server Administratio n MS Exchange

8. Gartner says: “The ISCo maintains an unwavering focus on the customer and its needs, while aggressively pursuing integrated process management as the primary vehicle for fulfilling service offerings. This dictates an organizational structure focused on services and processes.” Young, C. “Running IS Like a Business: Introducing the ISCo Model (R-18-4277).” Gartner, Inc.: January 2003.

9. IT Strategies Business Alignment Business Alignment Simplified Architecture Simplified Architecture Structured Processes Structured Processes Performance Measures Performance Measures

10. Strategy: Business Alignment Relationship Managers Relationship Managers Learn business needs Learn business needs Develop catalog of services Develop catalog of services Design solutions Design solutions Alan Levy Assistant District Attorney (click image to play video)

11. Strategy: Simplified Architecture Reduced complexity = reduced costs Reduced complexity = reduced costs Create standard architectures Create standard architectures Consolidate vendor support Consolidate vendor support Example: managed workstation refresh Example: managed workstation refresh

12. Strategy: Structured Processes Project Management Office (PMO) Project Management Office (PMO) –Consistent development methodology –Departments know what to expect Operations Processes Operations Processes –ITIL for service management –Consistent Help Desk process

13. Strategy: Performance Measures Project Management Controls Project Management Controls –Requirements –Budget –Schedule –Earned Value Service Management Service Management –Service Level Agreements Alan Levy Assistant District Attorney Suzanne Henderson County Clerk (click image to play video)

14. Organization: IT Department Structure Focus on Customer Needs Focus on Customer Needs Organize around Service Delivery Organize around Service Delivery Increase Operational Capability Increase Operational Capability Engage Partners for Software Development Engage Partners for Software Development Streamline Support Structure Streamline Support Structure

15. Organization: IT Training Focus on Operational Excellence Focus on Operational Excellence Service Process Management Service Process Management Service Measurement Service Measurement Train Service Skills Train Service Skills –Customer service –“Soft skills” Project Management Project Management

16. Organization: End User Training Train All County Employees on Computer Skills Train All County Employees on Computer Skills IT to Provide Training IT to Provide Training Benefits: Benefits: –Lowered Support Costs –Improved Productivity G.K. Maenius County Administrator (click image to play video)

17. Governance IT Steering Committee IT Steering Committee IT Technical Committee IT Technical Committee Departmental Budgeting Departmental Budgeting –Operations –Strategic Projects

18. Questions? Steve Smith, Chief Information Officer Tarrant County 100 E. Weatherford, Suite 403 Fort Worth, TX 76196 (817) 884-3850 cio@tarrantcounty.com More information available on the web: http://www.tarrantcounty.com