1. one ambition One team, one business,

2. What do we do? Established 1882 Private family owned business Cardiff based – Crawshay St

3. What do we do? Brewing Brands Retail

4. What do we do? Brewing Brands Retail Sounds simple but……

5. What is our business? Refreshment Different iation Experience Entertainment Enjoyment Occasions Fun To Forget (Solitary) Hope Good value Knowledge Passion Escapism Refuelling Time Together Celebration Happiness Illusion Relaxation Social Interaction Convenience Treat Delusion Security Habitual Niche Cost Leadership Inclusion Theme

6. Company Vision ‘Delivering outstanding customer experiences with passion and pride across the UK’

7. Delivering outstanding customer experiences with passion and pride across the UK Brewing & beer sales Brains Brand Current pub estate Retail estate Product quality and customer service People

8. SAB Own Beer Volume Contract Volume Brewing & Beer

9. Brains Brand

10. Media Activity 2011 Brains Brand

11. Mission - Current pub estate Optimise returns from our existing pub estate through skilled management and appropriate segmentation as managed, tenanted and leased operations

12. Pub estate

14. 2011 Investments Pear Tree Pub estate

15. 2011 Investments Pear Tree Costa Coffee Shop City Arms Pub estate

16. 2011 Investments Pear Tree Costa Coffee Shop City Arms Grape & Olive, Swansea

17. Pub estate

19. Mission - Retail estate growth Grow the size and quality of our retail assets with a focus towards expansion Selectively acquire managed pubs that allow us to add value via Brains’ retailing credentials. Grow Coffee#1 to a minimum of 50 stores

20. Retail estate growth

23. Mission - People Further harness the pride and passion within our culture Supportive to our colleagues Empowering and skilling our people to deliver outstanding customer experiences

24. People

26. Publican Awards – Bar Person of the Year People

27. The Challenges One team, one business,

28. The challenge? To provide greater focus of operational teams to drive sales and profitability Streamlining business processes - one team Adding value and driving profit through inspirational and supportive line management, striving to deliver our vision;

29. The challenge? Re-skilling to focus on...... ‘Delivering outstanding customer experiences with passion and pride across the UK’

30. Training – real cost or serious investment

31. …or really serious investment Centre of Excellence Partnership agreement UWIC Structured work experience Chefs Academy ACT/Cambrian training

32. Real cost….. Compliance –E-learning –Web based –Hands on (eg Fire Marshall) –Food safety –Health & Safety –COSH –Licensing Law Process –Till training –Stock Control –Financial control –Business Planning

33. Missing the point…

34. …or serious investment Skills development –E-marketing –Chef skills –Product knowledge Beer, Food, Wine, Coffee –Sales –Hospitality

36. …or really serious investment Structured work experience Chefs Apprentices AAA chef skills Centre of Excellence Senior manager leadership development Area manager leadership development

37. Training – real cost or serious investment

38. The challenge? South Wales Centre of Excellence for Hospitality Official opening 2013

39. one ambition One team, one business,