1. Unit 10 Communication Services

2.  Identify types of electronic communication  Describe users of electronic communication  Identify major components of electronic communication  Manage email with Outlook  Send & receive email

3.  Email  IM  Text Message  VoIP  Online Conference  Chat room  Social Networking  Blogs  Message Boards/Newsgroups

6.  larry@gmail.com larry@gmail.com ◦ Username ◦ @ symbol ◦ Email domain name  Domain Code ◦.com (commercial) ◦.edu (education) ◦.gov (government) ◦.mil (military) ◦.org (organization)

7.  Web Access ◦ Gmail ◦ Hotmail ◦ AOL ◦ Comcast ◦ Verizon  Program on PC ◦ Outlook  Username/mailbox name & password

8.  Samantha Murray works for IBM  IBM’s web site is www.ibm.comwww.ibm.com  Sam’s username is smurray  What would be her email address? ◦ smurray@ibm.com smurray@ibm.com

9.  You know a guy named Bill’s email address ◦ billg@gcsssd.org billg@gcsssd.org  You can’t remember where he works  What would be the web site to find out the company’s name? ◦ www.gcsssd.org www.gcsssd.org

10.  Raquel works at MTV  MTV’s web site is www.mtv.comwww.mtv.com  Which could be her email address? ◦ raquel@mtv.com raquel@mtv.com ◦ raquel@mtv.org raquel@mtv.org ◦ rbruno@mtv.gov rbruno@mtv.gov ◦ rbruno@musictv.net rbruno@musictv.net

11.  First set developed ◦.com ◦.edu ◦.gov ◦.mil ◦.org  Know any others?

12.  What domain would a school have? ◦.edu  What are the three parts of an email address? ◦ Username, @, domain name  Where is email stored, until you are ready to retrieve/read it? ◦ Email server  What kind of communication requires both users to be online at the same time? ◦ IM

13.  Personal Information Manager  Email  Calendar  Contacts  Outlook w/ Office  Windows Mail with Windows

15.  Can access ALL of your email’s from one spot!  Set up your personal account: ◦ File, Add Account

19.  Teknimedia Slides C2.1-C2.12 ◦ Outlook Window ◦ Message Folders ◦ Receiving & Viewing Messages ◦ Composing & Sending Messages ◦ Sending & Receiving Attachments  Name the parts of the Outlook window  Email Extra Credit: ◦ Add your email to Outlook or Windows Mail

20.  Message arranged by date (new/old on top) ◦ New ones in BOLD  Mail Pane ◦ Create folders ◦ Delete folders ◦ Move emails to folders

21.  Inbox icons  Opening Attachment ◦ Double-click  Save Attachment ◦ Right-click, Save As

22.  Click on column heading, also Search

23.  Reply  Reply to All  Forward

24.  Right-click options  Make new folders  Save an email address ◦ Right-click on email address ◦ Add to Contacts

25.  Teknimedia C2.13-C2.16 ◦ Replying & Forwarding ◦ Creating a Signature

27.  Names, emails, phone numbers, other info ◦ Tools, Address Book ◦ File, New Contact

28.  Teknimedia C2.17-C2.23 ◦ Building Your Contact List ◦ Creating & Using Your Contact List ◦ Creating & Using Contact Groups ◦ Quiz

29.  Unsolicited bulk messages  Content of email scanned by client software ◦ Sent to Junk folder ◦ If not, identified in Inbox  Suspected spam  Spam also filtered at mail server

30.  Out of Office Response  Auto forward  Send to phone  Block senders

31.  T or F. Reply to All is the same as reply except your reply goes to all people to whom the original message was sent.  T or F. You can only type one email in the To:  An email address consists of ___ parts.  A file sent with an email is called a _________.  You can use _______ to make phone calls over the Internet.

32.  Teknimedia C2.24-C2.46 ◦ Sorting Messages ◦ Organizing Messages ◦ Marking & Flagging Messages ◦ Message Priority ◦ Requesting a Receipt ◦ Saving Messages ◦ Filtering Junk Email ◦ Quiz  Outlook Tasks from Microsoft

35.  Subject line ◦ Brief enough to grad attention ◦ On topic  Body of message ◦ Clear, error free ◦ Note if any attachments

36. Unit 10 Communication Services