1. Spiritual Care Practices for the Organization and Staff Rev. Gina Bethune, Director of Chaplain Services / Clinical Pastoral Education; Seton Healthcare Family Dr. Leigh Fredholm, AMEP Palliative Care; Seton Healthcare Family Karen McCarthy, RN, MSN, APN; Seton Healthcare Family Sara McGinnis Lee, Project Specialist, Workplace Spirituality; Ascension Health June 12, 2013

2. 2 Our perspective Palliative Care leaders in a local Health Ministry Spiritual Care leader in a local Health Ministry Workplace Spirituality leader in a National Health Ministry

3. 3 Objectives To explore practices that offer spiritual support to organizations and staff, including rituals, blessings, debriefings and discernments. To reflect on the need for and impact of such practices, especially as pertains to clinical staff. To share spiritual practices for staff from one’s own organization, in dialogue with peers.

4. 4 Workplace Spirituality and Ascension Health

5. 5 Symbolize the significance and spirituality of each associate, the holistic care they provide, and their role in our Mission. Celebrate our identity as a Catholic healthcare ministry. Organizational rituals assist in establishing order, reaffirming meaning, bonding community, handling ambivalence and encountering mystery. R ITUALS

6. 6 God, grant me the serenity to accept the things which cannot be changed and the courage to change the things which I can …. And the wisdom to know the difference. As you begin your day, acknowledge the things that are frustrating, depleting your energy or distracting you from bringing your best self to work. Take a deep breathe and try to release all that you have no control to change this day. Spend a moment thinking of one thing you can do to make a difference in this healing ministry today. Commit yourself to this action. Know our mission can be achieved through your caring words and acts of kindness. Mission Messages

7. 7 Commissioning

8. 8 Associate Recommitment Ceremony

9. 9 Values Recognition Awards

10. 10 B LESSINGS Blessings allow us to pray for and with one another in our shared ministry. They create a healing environment through spiritual and emotional support.

11. 11 Blessing of Hands

12. 12 A Blessing of Hands High Reliability Healing Leadership Retreat University Medical Center Brackenridge We gather now to offer a blessing and to invoke God’s presence to abide with us in all the spaces of UMCB - in all the places where we do our daily work. We ask blessing upon each person here today that they may be renewed in their daily work as a leader of this healing team. Leader:Today we notice our hands. Hands so different and yet the same. Hands that work for healing. People:Today we notice our hands. Hands that rock babies and bathe them. Hands that clean floors and change linens. Hands that offer a cup of water. Hands that hold other hands. Leader:Today we notice our hands. Hands formed by the Source of Life. Hands that risk touching others. Hands that beckon the broken and sick, hurting and vulnerable to connections which bring comfort and peace. People:Today we notice our hands. Hands that draw blood and change dressings. Hands that manage daily tasks with ease and those that struggle to find the right way. Hands that blot the forehead with cool cloths. Leader:Today we notice our hands. Hands that are steady in emergencies. Hands that shake with excitement. Hands that restore and heal. People:Today we notice our hands. Hands that bring comfort. Hands that wipe away tears. Hands that adjust IVs and teach and heal. Hands that type and assist and plan. Hands that figure and calculate. All:Today we notice our hands, all that we touch, and all that touches us. We notice the ways we bless each other. In the ways we live out the gift of this very day.

13. 13 Prayer Net

14. 14 Tranquility Spaces

15. 15 D EBRIEFINGS Debriefings provide staff the opportunity to reflect on the meaning of their work, to grieve, to celebrate, and to recognize experiences of the transcendent in healthcare. They assist in developing relationships and building a Model Community reflective of our Values.

16. 16 Memorial Services

17. 17 Renewal Experiences Retreat Days Cultivating Reverence for Living

18. 18 Work-life Stress, Balance and Renewal This course is especially designed for Associates in IMC and ICU at SMCA to discuss what it takes to do the daily work of caring for patients and families in an intense and demanding environment. The intent of the program is to create a safe and confidential climate for sharing experiences and discuss ways to integrate self-care into daily routines. Associates will complete a Professional Quality of Life Scale inventory and explore Compassion Satisfaction, Compassion Fatigue and Self- Care Strategies. Group size is limited to ten in each class. All groups will be held in the SMCA ICU Conference Room.

19. 19 Providing Holistic Reverent Care Trainings

20. 20 D ISCERNMENTS Discernment involves shared reflection with staff on the spiritual needs of individuals and the organization, and corresponding actions. Discernment weaves spirituality into strategic and operational processes, decisions and actions.

21. 21 Rounding

22. 22 Leadership Retreats

23. 23 Finding Heart in Your Work

24. 24 Hearing the Perspective of Multidisciplinary Team Members What potential do you see for these individual and organizational ideas to make a difference in the work-life of associates? What other things have you experienced that encourage mission, spirituality and well-being for associates? Describe some of the challenges you see for hard-wiring some of these practices?

25. 25 What else? What are the spiritual needs of your organization and staff? Please share experiences of providing spiritual care to your organization and staff that you believe have been meaningful.