1. Aga Khan Hospital for Women, Garden

2. INTRODUCTION Aga Khan Hospital, Garden is a 44-bed maternal and child hospital commissioned in 1967. AKUH, K took the management responsibility of the Hospital in July 2008. Legal integration with AKUH took place on October 1, 2010

3. INPATIENT SERVICES  Obstetrics and Gynecology General Ward Beds18 Semi-Private Beds 8 Private Beds 5 Delivery Beds 3 Pre Labor Room 3 OR (Obstetrics & Gynecology) 1  Pediatrics/Neonatology General Ward Beds 7 Cots 3 Incubators 3

4. AMBULATORY SERVICES Urgent Care Obstetrics and Gynecology Pediatrics and Neonatology Clinics - 18 specialties Obstetric/Gynecology Pediatric Surgery General Surgery Ophthalmology ENT Orthopedics Dentistry Urology Family Medicine Psychiatry Pediatrics Internal Medicine Cardiology Nephrology Pulmonology Endocrinology Gastroenterology Dermatology

5. ANCILLARY SERVICES  Ultrasound  General Radiology  Immunization  Pharmacy  Laboratory

6. ANNUAL OUTLOOK - 2010 Multispecialty Clinic Visits 67,207 Admissions3,307 Deliveries1,717 Radiology4,707 Ultrasound8,893 Consultants46* * 14 AKUH doctors and 32 NFT doctors credentialed by AKUH

7. TRENDS Admissions

8. TRENDS Occupancy

9. TRENDS Deliveries

10. TRENDS Clinic Visits

11. No. of patientsRupees in thousand ACCESSIBILITY – WELFARE PROGRAM

12. TRENDS Sustainability (Rupees in Million)

13. 2011 PERFORMANCE (JAN TO AUGUST) Key Statistics Actual 2010 Actual 2011 Budget 2011 YTD Actual YTD Budget Admissions3043393012,2832,122 ALOS2.132.072.232.132.24 ADC20.822.721.72019.5 Bed Occupancy %43.4%51.5%49.2%45.4%44.4% Deliveries (Including LSCS)1571691751,0191,143 Ultrasound7136558466,4446,763 CC Visits5,3895,3355,45446,60846,290

14. Reasons for Low Volume Price sensitive market Low cost competitors Location of the hospital (not visible from main road) Delay in replacement of the faculty Frequent change in faculty

15. Strategies to Overcome the Gaps Enhance corporate customer base Develop network with Lady Health Visitors (LHVs) Develop low cost delivery packages Hiring of renowned NFTs

16. MAJOR CHALLENGES Maintain sustainability in spite of substantial increase in cost due to quality improvement measures. Provide security to patients and staff in a politically unstable and hostile environment. Complete renovation without affecting the quality of care and patient volume. Improve quality of care and obtain JCIA accreditation.