1. If prompted, click “Enable Content” and say to the pop- up that you would like to make this a trusted document To use the dashboard on slide 5, this PowerPoint must be viewed as a Slide Show by selecting the podium icon in the lower right-hand corner of your screen If help is needed, please contact lmalone@tatetryon.com When opening this file… Benchmarking Dashboard February 2014 Billing & Collections Filter data by: - Organization type - Revenue size Accounting Best Practices Series

2. Are your billing and collections processes efficient and effective? The Accounting Best Practices: Billing & Collections Survey is the first in a three-part series examining accounting practices that affect financial process performance and efficiency: Series 1: Billing & Collections Series 2: Procurement to Payment Series 3: Budget and Accounting The Billing & Collections Survey collects information about AMS/CRM/Donor system capabilities, billing processes and responsibilities, collections practices (including credit card processing procedures), and posting methods. © Tate & Tryon 2014 The survey was conducted online in November and December 2013 and 92 survey submissions were received, including: 64 professional/trade organizations 16 philanthropic/charity organizations 9 educational organizations 3 nonprofits self-classified as “other” Approximately one-third (35%) of responding organizations have annual revenue of $20M or more. Nearly one-fourth (24%) have annual revenue less than $5M.

3. How do you compare? The Billing & Collections Dashboard on slide 5 provides detailed survey results that can be filtered by organization type and size. © Tate & Tryon 2014 Key Findings 73% say the AMS/CRM/Donor system is integrated with the website 76% report non-financial data from the AMS/CRM/Donor system to management and/or the board AMS/CRM 40% use three or more software solutions to process billing 69% say the finance department is at least partially involved in member/donor/customer billing Billing 53% receive more than half of overall revenue by check (rather than electronically) 65% use remote deposit Collections 89% say their credit card process is PCI compliant 29% are dissatisfied with the time required to reconcile credit card transactions with AMS reports and/or the bank statement Credit Cards 80% primarily post billing and collections information to the general ledger in batches 70% manually enter the majority of cash receipts into the AMS/CRM/Donor system Posting

4. How to use the dashboard on the next slide © Tate & Tryon 2014 Navigate through survey topics using the tabs at the top of the dashboard. Filter the data using the two drop-down menus at the top of each tab.

6. Dashboard not working?  If you receive security warnings, always say enable content/that you trust the content.  If slide 5 appears blank, check that you are viewing the PowerPoint in Slide Show Mode.  If you receive the following message when you open the slide deck, you need to upgrade your version of Adobe Flash Player: “Some controls on this presentation cannot be activated. They might not be registered on this computer.” To upgrade Adobe Flash Player, install the latest version from www.adobe.com. © Tate & Tryon 2014 If you continue to experience problems, please send an email to lmalone@tatetryon.com or call (202) 419-5191.

7. lmalone@tatetryon.com (202) 419-5191 Questions? Accounting Best Practices Series