1. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 1 Kongress 2007 e-Books and e-Book Readers: Can libraries manage them? Chris Armstrong and Ray Lonsdale Information Automation Limited and University of Wales, Aberystwyth

2. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 2 Readers: and

3. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 3 e-Books Issues Reference Monograph Textbook Literature Plain textMultimedia FreeCharged PurchasedLicensed PublisherAggregatorLibrary supplier Desktop PC e-Book reader TYPESTYPES Sciences Humanities User interface / Software Discovery

4. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 4 Readers - notes  Convergence – e-books on phones, etc  Google move to make books available  Technology improves How do libraries make best use  Issues: loan of handhelds  Reading list texts available

5. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 5 Issues: Management  Discovering the existence of e-book titles The bibliographic map  Publishers’ catalogues/Pubs’ advertising/web  Library Journals (reviews/announcements)  Subject gateways/lists  Discussion/mailing lists  Staff recommendations  Other library Web sites  Conferences/Exhibitions  Serendipity and

6. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 6 Issues: Management  Discovering the existence of e-book titles  Trade bibliographies – Nielsen Bookdata  Union Catalogues – OCLC WorldCat  Internet bookshops and e-book suppliers eBooks.com The Assayer Children’s eLibrary  Aggregators (netLibrary, Questia, EBL, Dawsons)  National Bibliographies

7. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 7 Issues: Management  Ways in which the discovery of titles can be improved Need for legal deposit / national bibliography Portal for bibliographical sources and services, single source for e-book publishers? Free e-books remains a major bibliographical issue e.g. Two Cities, Project Gutenberg

8. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 8 Issues: Management  Selection/Acquisition Budget (e-resources vs. e-books) Skills for evaluating e-books Need for approvals / publisher trials Passwords, timing & duration, etc Incorporation in library management systems Cataloguing issues (MARC records) Adequacy of Collection Development Policy to address e-book (and other e-resource) policy issues

9. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 9 Issues: Management  Licensing User groups (in library / in institution / remote / distance learners / professional/commercial users) Number of concurrent users Part-book access Printing / e-copying / copying to laptops Charging mechanisms pay-per-view banding (academic consortia) optional bundling

10. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 10 Issues: Management  Licensing Administration of licences / legal issues Consortia / National or regional licences  JISC Model Licence Non-library licensing (e.g. Safari) Licence may control archiving…

11. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 11 Issues: Management  Archiving Does the licence allow archiving Whose responsibility? Publisher? Is there a library need?  If you never ‘acquire’ but only licence  Right to use archived copy after cancellation of licence Long-term archiving – coping with:  hardware/software/network (+ obsolescence)  regular updates

12. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 12 Issues: Management  Facilitating access OPAC (link from Catalogue/ p- & e- records?) Web sites (ILS/department; OPAC link?) Easy password authentication Lending / use of portable readers / loan of readers Virtual Learning Environments Information Literacy / Training E-Safety issues (acceptable use)

13. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 13 Issues: Management  Hardware and/or Networking Intranet/LAN (security, password, bandwidth) Firewalls Physical security Compatibility (w-stn/browser/software) Workstations: sufficient; ergonomics Printers – access, devolved costs to students Liaising with IT department/24hr support Organisational change Disenfranchised users

14. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 14 Issues: Management  Evaluating use Whose responsibility? Publisher’s statistics  Adequacy? (Differentiate between levels of use i.e. by time spent on book per session; differentiate between categories of users, ability to count failed accesses/turnaways; knowledge shift)  Project COUNTER (www.projectcounter.org) compliant?www.projectcounter.org Library management systems (adequacy?) Use of evaluation facilities of VLEs Other evaluation (e.g. user citations of e-books)? Qualitative evaluation

15. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 15 Issues: Management  Promotion in the institution Case for promotion of e-books (JUSTEIS) Methods for promotion  Institutional Library responsibilities Academic staff/websites/VLEs/curriculum Staff training programmes Information Literacy  Role of publishers  National bodies e.g. JISC IL programmes Orientation of new users Staff information sessionsE-book days NewslettersDaily Bulletins Web, Intranet & list messagesSurrogate e-books on shelves Posters and exhibitionsBookmarks E-book championsRoadshows Current awareness by e-mailT-shirts, etc! VLE announcementsScreensavers

16. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 16 Issues: Management  Other Special needs / disability access Links with publishers to develop a critical mass Need for national initiatives Sensitise policy makers to new e-resources Changes to workflow / impact on services

17. Kongress 2007, March 2007 © Chris Armstrong & Ray Lonsdale, 2007 17 Chris Armstrong Information Automation Limited e: lisqual@cix.co.uk [PowerPoint] w: http://www.i-a-l.co.uk/conference_leipzig.hmtl b: http://i-a-l.blogspot.com/ Ray Lonsdale Department of Information Studies University of Wales, Aberystwyth e: rel@aber.ac.uk