1. Colin LaiComputer Service Center1 Macau Polytechnic Institute Welcome to Campus I.T. Application & Development Forum I.T. Application & Development Forum July 26, 2000

2. Colin LaiComputer Service Center2 Forum Objectives Better understanding of: b Computer Service Center (CSC, or CINF) & the available services b Current and upcoming I.T. projects Brain storming Identify improvement areasIdentify improvement areas How I.T. can help in teaching / administrationHow I.T. can help in teaching / administration

3. Colin LaiComputer Service Center3 Our Agenda Morning Session b 4 Presentations b 15 minutes Break b 5 Presentations b Lunch Break Afternoon Session b Open Discussion Presentation slides b can be viewed on the web (campus access only) by end of July b suggestions can be written at the back of forum agenda and return to us

4. Colin LaiComputer Service Center4 Introduction to Computer Service Center Speaker: Colin Lai

5. Computer Service Center Organization Chart Head Technical Support Team 4 Application Development Team 5 No. of Staff: 11 Assistant Outsource Helpdesk Technician 2

6. Colin LaiComputer Service Center6 Our Work b R & D, evaluation, purchase, implementation, maintenance of application systems, hardware & software b User account management b Handle service requests from over 400 staff, 1800 full-time students

7. Colin LaiComputer Service Center7 Our Territory b Office, meeting room : 2/F Admin. building b helpdesk service center (room 201 ) b 9 computer laboratories 5 at H.Q., 2 at ESA, 1 @ at CEM, ESS5 at H.Q., 2 at ESA, 1 @ at CEM, ESS b location with campus computers

8. Colin LaiComputer Service Center8 Existing Application Systems b Student Information System (SIGA) - SAA, schools b Financial System (SIGFC) - Finance, Purchasing dept. b Staff Payroll System - Personnel & Finance dept. b Library Management System - Library b Document Tracking System - Admin. Staff

9. Colin LaiComputer Service Center9 Existing Application Systems - Cont.. b Resource Management System - school, SASR b Petty Cash Management System - school & Finance dept. b Class Response Survey - school, management b Jobs Dispatch & Tracking System - CSC & users

10. Colin LaiComputer Service Center10 Existing Projects b Cyber Campus Wireless campus networkWireless campus network Web-based courseware (computing facilities)Web-based courseware (computing facilities) SmartcardSmartcard Network security - FirewallNetwork security - Firewall b SIGA, SIGFC enhancement reports, data conversion (Unicode)reports, data conversion (Unicode) b Performance Measurement & Tuning

11. Colin LaiComputer Service Center11 Existing Projects - Cont.. b Center Documentation monthly management reportmonthly management report computing & network environmentcomputing & network environment operations procedureoperations procedure center’s web sitecenter’s web site b Work with Computer Studies Program on special projects

12. Colin LaiComputer Service Center12 Upcoming New Applications b Human Resource Management System b Fixed Asset Management System b Evaluation of New library system b Recreational Resource Management System b Short Course Management System (mini- SIGA)

13. Colin LaiComputer Service Center13 New Projects b Multimedia equip classrooms b Video Conferencing b Disaster Recovery Plan b Laboratories upgrade (ESA, CEM, H.Q.) b Setup User Service Agreement b Setup Periodic User Meetings b Distance Learning Environment

14. Colin LaiComputer Service Center14 Our Vision Enhance the teaching / learning / administrative teaching / learning / administrative environment of the institute! environment of the institute! By using advance information technologies!

15. Colin LaiComputer Service Center15 Our Mission Ensure the Institute Ensure the Institute Stay Competitive! Stay Competitive!

16. Colin LaiComputer Service Center16 Support From YOU Support from the you & Support from the you & the management council the management council can make this small team can make this small team make a difference! make a difference!

17. Colin LaiComputer Service Center17 In order to save time: Q & A after all presentations!

18. Colin LaiComputer Service Center18 Thank you! More information at: http://www-ci.ipm.edu.mo or http://csc.ipm.edu.mo Next presenter: Voyage Io Topic: Computing Environment & Projects